Donna Staniscia, Cpcu Email & Phone Number

Greater Boston Area

Greater Boston Area

Define and execute product vision, strategy, and roadmap for three-year $30M portfolio. Collaborate with underwriting stakeholders to understand go-to-market strategies, common opportunities to leverage scale, and unique differences to win in local markets. Foster an entrepreneurial mindset with laser-focus on delivering high value business outcomes that contemplate cost-benefit and priority timing. Key actions: -Spearheaded global submission intake digital ecosystem to streamline and triage activity for a $7B book of business, 200K+ transactions processed without error, achieved a 35%-time saving -Transformed organizational decision-making through real-time insights into submission activity and priority operational metrics -Scaled digital submission capabilities to business units across the globe, with focus on re-use and business outcomes; six segments completed, secured 2024 funding to onboard remaining segments -Championed product vision for best-in-class digital data integration capabilities in partnership with top 3 Liberty Mutual broker; delivered December 2022-Implemented machine learning/AI vendor product to cleanse and transform unstructured data; improved quality and consistency of underwriting information; oversaw relationship with vendor

Greater Boston

Partnered with executives to shape a short and long-term product vision. Brought discipline and enthusiasm to the portfolio, establishing Agile and user experience (UX) best practices. Advocated customer and user-centric outcomes and mobilized stakeholder engagement. Key actions:-Quickly assessed portfolio and identified path forward to eliminate 60+ workarounds in the first six months-Overhauled stakeholder engagement in first three months; fostered a culture of quality and focus on customer-centric solutions, implemented 80 critical changes, saving 6-8 hours per employee/week-Pioneered an innovative approach for analyzing property exposures; underwriters transitioned from using spreadsheets and disparate tools to a unified solution with visualization of exposures and critical data -Championed change management and conducted extensive field outreach resulting in 95%+ increase in user adoption; redesigned CAT modeling to improve Underwriter turnaround by 90%

Greater Boston Area

-Modernized and transformed workload management in a heavily regulated environment for 200K/annual transactions, increased productivity, and reduced overtime by 75%; led team that received 2017 President's Award-Spearheaded outsourcing of non-core policy tasks, streamlined and simplified processes, eliminated hand offs for 7K/monthly transactions, 97% of policies issued directly, quality above 98%-Led the establishment of productivity goals and weekly metric reviews focused on removing barriers and streamlining processes; provided real-time visibility into targets vs. actuals-Redesigned and simplified the audit process to improve customer experience and reduce costs, realized a 70% increase in audits completed accurately first-time-Established and executed strategic, multi-year roadmap to improve customer experience, employee culture, and ease-of-doing business, positioning Helmsman as the #1 servicing carrier

Greater Boston Area - Hybrid

-Assessed and strengthened talent, assembled a strong, high performing team; coached and mentored team members creating a culture of commitment and continuous improvement-Accelerated flagship new development system, grew team of three product owners to over 20 to deliver to production in 10 months-Established and implemented rationalization strategy of Risk Control systems to support reorganization plans and reduce expenses

Greater Boston Area

-Contributed to strategic initiatives, established product roadmap, and advocated on behalf of underwriting and production operations-Translated SBU needs into a comprehensive project plans, removed roadblocks and managed risks

Greater Boston Area

-Led day-to-day operations of the Underwriting production support team, managed all aspects of projects for assigned lines of business-Demonstrated initiative in identifying production issues and implementing process improvements that increased market and customer efficiency and effectiveness

Greater Boston Area

Master Of Business Administration (Mba), Marketing

Bachelor Of Science (Bs), Business Administration, Management And Operations