Veterans service group offering service dogs and training to qualified veterans.

- Manage Accounts Receivable ensuring that Projects are invoiced accurately and timely.- Manage Accounts Payable to maintain the excellent credit rating of Dun-Rite and strong vendor relationships.- Expand usage of software tools for more accurate Project Management.- Manage vendor rebate programs.- Administer Human Resources functions including calculating and generating payroll for 32 employees bi-weekly.- Ensure that payroll taxes are current along with quarterly and annual reporting.- Maintain compliance with Benefit regulations - insurance, Flex, 401(k).- Improved processes to support employee access to information regarding available benefits and eligibility.- Improved hiring and release processes.- Support co-workers expanding Computer and Software usage by teaching basic knowledge of email and Microsoft Office products. - Increased understanding of computer networking and availabletechnology with Management team.- Documented and improved procedures for Office Manager position.

Merchant and Consumer Accounts-Client relationship management - support customer needs via phone and email correspondence; prepare website, spreadsheet, and email reports.-Channel marketing support - support project team in training Merchants on use of tools and resources to maximize their business.-Product promotion and pricing support - coordinate with Sales, Marketing and Production to implement seasonal roll-outs including catalog revisions, planograms, programs and pricing; work with Sales and rice Desk to define pricing and create quotes for special business.-Customer issue resolution - team with R&D, Quality, Production, Shipping and Logistics to satisfy inquiries about product development, product availability, and delivery.-Internal development - support team unity; document processes and procedures to improve department efficiency and consistency; partner with IT to implement EDI access and reporting, and to resolve EDI issues.

Inside Account Manager:-Supported six Outside Senior Account Managers including Department head. Increased sales force efficiency by improving internal administration. Increased regional sales by 8%. $7M annual sales.-Researched and generated solutions. Extensive customer communication and interaction. Certified and trained on manufacturer products.-Increased the capture of contract renewals by 30% by creating and maintaining renewal database.Supported status of Microsoft Gold Partner and Novell Platinum Partner by ensuring contact requirements and quoting were met annually.-Coordinated service and delivery of goods with Scheduling department for Customer satisfaction.Purchasing Manager 2003-2006:-Promoted to add procurement responsibilities. -Created department systems. Trained and supervised support staff in purchasing and negotiation.-Increasing inventory accuracy by 7% by creating Purchasing Database to track new purchases and receipts. Implemented tracking of inventory usage, increased sales by 2%.-Increased profit margin by 4% by refining Purchasing Database to track historical data which allowed timely access to pricing information for better negotiations across multiple vendors.-Increased buying power with Distributor to Level 2, increased discount by 6%. Built and maintained vendor relations ensuring increasing pricing discounts. -Coordinated and communicated with Scheduling, Sales and Technical and Professional Services departments to ensure delivery of product on time. Liaison between Accounts Payable and Vendors.-Developed training and mentored Junior Buyer who has since been promoted to Lead Buyer.

-Supervised staff in Purchasing, A/R, A/P, Bookkeeping, HR and Customer Service departments while supporting Sales Director. $5M annual sales.-Responsible for internal sales administration, including training, research and quoting. -Improved sales administration allowing Sales Director to increase sales by 15% annually. Participated in Solution Presentations to customers. -Managed projects from Customer authorization of project through purchasing to scheduling and solution delivery.-Co-chair of team that researched, reviewed and implemented new CRM software including Customer History, Inventory Control and Service Scheduling, Tracking and Billing.-Developed Purchasing and Inventory procedures to support new CRM software. Created training for new procedure implementation. Increased inventory accuracy by 25%.- Managed Customer Service Department. Developed, trained and implemented customer service procedures for new CRM software. Reduced resolution response to four business hours.-Developed and implemented Human Resources procedures to comply with Labor Board requirements. Reduced penalties to $0 from previous audit and prevented Worker's Compensation penalties. Attended Labor Board and Employer Labor Attorney Group seminars to keep company in compliance.-Researched and implemented employee benefits, increased employee satisfaction and reduced turnover to 6%.-Created and distributed the Employee Handbook. -Implemented safety training under OSHA compliance guidelines. -Supervised Accounts Payable and Receivable, interfaced with Corporate Accountant.