Donna Steinert Email & Phone Number

Orlando, Fl, Us

· Provide customer service for agencies, regions, UT/UA/Underwriters and business units on coding, agency data, or reporting for specific agencies.· Directly engage with broker and agents as needed to understand the issue, determine the best course of action and resolve the situation.· Support Additional Compensation drafting processes by verifying coding, key contacts, payment addresses, and ensuring calculations are reviewed.· Provide reports and high-level analysis for regional leaders or agencies as directed to indicate progress and explain calculations to drive understanding of additional compensation agreements.· Assists with the annual audit of contracts to reflect changes due to agency results, mergers & acquisitions or business strategy.

Lake Mary, Florida, United States

· Assembles state filing forms, rates, exhibits, statistical and supporting materials in the review and approval of policies.· Remains externally focused while monitoring the state filing process to ensure customer satisfaction and compliance. Develops and distributes regular filing status reports for internal Company distribution per departmental guidelines.· Accountable for updating and maintaining state filing tracking system and internal department processing system.· Process the filings for all Claim Professional license renewals each month to ensure compliancy· Performs bookkeeping of miscellaneous and regulatory state filing expenses.· Coordinates projects as assigned.· Participates and collaborates with team in interdepartmental meetings.· May perform research in response to State Department of Insurance inquiries.· May suggest modifications or additions to filing materials and may draft basic contract language.· Respond to all requests received in the licensing mailbox daily· Assists Claim Professionals with CE Course Completions, Fingerprinting, Fine Payments, License Reinstatement or Pre-Licensing Exam· Monthly reconciliation of P-Card Statement

Lake Mary, Fl

· Obtains information and maintains accurate records about accidents and injuries from customers and claimants through telephone and written reports. Reviews medical records, and communicates with customers, claimants, physicians, medical providers, attorneys, agents, and repair shops, etc.· Secures essential facts about accidents, assesses liability/compensability, negotiates settlements, and explains denials to policyholders and claimants. Recognizes potential subrogation cases, prepares cases for subrogation, and refers these cases to the Centralized Subrogation Unit.· Reviews medical records and bills to verify claimed treatment is causally related to the accident and is reasonable and necessary given facts of the claim.· Follows ICP procedures to screen and rule out bodily injury claims and refers potential bodily injury. Obtains recorded interviews as required.· Processes Wage Claims, No Fault and medical payment claims. Secures and reviews appropriate medical documentation to verify treatment and causal relationship.· Registers claims, updates status notes, establishes target dates, and communicates with others, schedules appointments and releases payments on the automated system within limit of authority.

Maitland, Florida

· Perform weekly quality audits on over 17 tasks· Conduct SOX testing on over 4 different tasks weekly, monthly, and quarterly· Partner with process analyst on any trends that I find and to ensure that job aids stay up to date· Cross training remotely on seven different tasks to be backup when my team mate is out of the office · Oversee quality measurement for external business partners · Informal leader of day-to-day procedural or process questions and organizing team functions · Representative of the Culture Builders team promoting improving employee morale and team cohesiveness.

Orlando, Florida Area

• Process weekly payroll for all temporary workers currently out on assignment. • In charge of taking applicants through the onboarding process to include drug testing, going over worker benefits, and ensuring completion of all new hire paperwork.• Act as the liaison between the corporate office and the customers.• Responsible for e-verifying all new hires, entering them into TempNet, and organizing all the paperwork in their files.

o Responsible for processing different types of credit reports daily from members of the association to include: Dunn & Bradstreet, Experian, Equifax, and the NACM databases.o In charge of assisting members with any changes or requests that they may have.o Receive and process applications or requests from members.

o Document and process all cargo shipments from start to finish.o Work with the bookkeeper to insure all purchases that are made for by the company are paid for, and documented correctly.o Work closely with shipping lines to make sure all the documentation is released for customers on time.o Use the shipping lines website to track all my shipments.o Process monthly production report for vice president.o Responsible for ordering all equipment and supplies for both offices, here locally and internationally.o Work with owner on various projects as they arise.

o Balance inventory and input production paperwork on a daily basis.o Each month I freeze the system and manually input the correct count for each inventory item.o Process monthly inventories for over 500 items.o Receive all inventory items that come into the warehouse.o Assisted with accounts payable insure that both our systems matched what was received.o Worked with the purchasing manager to insure a proper balance of inventory.

Bachelor Of Arts (Ba), Business Administration And Management, General

Associate Of Arts (Aa), Business/Commerce, General