Donna Storms Email & Phone Number

Washington, Dc, Us

Chicago, Il, Us

Columbia, Maryland, Us

Chicago, Il, Us

Provide general overall facility management services for two Pearson (client) locations: Columbia, MD and Washington, DC. Ensure established service level agreements (SLA) at both facilities are achieved -- resolve and respond to all facility inquiries and complaints, coordinate with outside contractors for service and repairs, conduct routine inspections and coordinate preventative maintenance for various facility equipment. Request, review, and submit work orders, bids and proposals from vendors. Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates. Direct manage two team members. Responsible for the development, management and reporting of facilities budgets. Review, code and submit invoices for processing in Markview and Yardi. Maintain/update EAP, BRP and other health and safety and office informational documents such as floor plans, visitor guides,etc. Provide limited on-site support to IT team as needed.

Md, Us

Assisted with the coordination of administrative and facilities needs for an office of 250+ employees including space planning, office moves, equipment deployment and supplies procurement. Provided limited support to 16 field offices. Supervised receptionist and three facilities coordinators and oversaw the functions of the front desk and copy/mail center. Drafted and maintained all department policy and procedure manuals. Developed and conducted in-depth employee facilities orientation for all new temporary and permanent staff. Reviewed and prepared vendor invoices for payment. Interfaced with building management to resolve facilities issues. Prepared and maintained building evacuation plan and medical emergency response plan.

Office Manager (5/1999 - 2/2006) - PromotionCoordinated facilities management and space needs for an office of 35+ employees. Responsible for administrative services including office equipment and office supplies. Oversaw all purchasing needs and negotiated contracts with outsider vendors. Responsible for performing accounting related functions such as A/P, cash disbursements, A/R, cash receipts and bank reconciliations. Supervised and assigned work schedules to administrative staff. Coordinated recruitment activities for administrative staff. Coordinated HR and IT activities.Project Coordinator (11/1998-5/1999) - PromotionAssisted in preparation of proposals and financing packages for development opportunities. Assisted with due diligence for all lenders leading to the closing of real estate developments. Created, maintained and tracked individual project schedules. Managed the improvement of and maintenance of central filing system.Administrative Assistant (2/1998 -- 11/1998)Performed administrative tasks such as faxing, copying, composing, typing and editing correspondence and related materials. Assisted in the preparation of development proposals. Organized and maintained files, correspondence and related materials. Coordinated schedules and travel for staff members. Responded to incoming calls, emails and voicemail. Assisted Project Coordinator and Project Managers with obtaining and distributing due diligence documentation.

Employee Benefits Representative (6/1993 - 3/1996) - PromotionMaintained and administered all benefits plans for over 1,200 employees, retirees and COBRA participants in U.S. offices. Acted as liaison between insured and insurance company to resolve problems/inquiries. Coordinated and conducted employee benefits orientation program. Calculated and processed various 401(k) transactions which included loans, withdrawals, lump sum distributions, transfers and investment changes. Completely administered the Flexible Spending Account Plans.Administrative Assistant, HR Department (6/1992 -5/1993)Managed administrative duties for the Director of Personnel and his assistant. Assisted the recruiter in responding to resumes and the implementation of the Actuarial Exam Reimbursement Program. Assisted Benefits Manager with Benefits Department functions. Screened calls and responded to HR related inquiries.

Associate'S Degree, Business Administration

Computer Systems Specialist

Business Administration