Donna Thomas Email & Phone Number

Toronto, Ontario, Canada

Progress Ave

Progress Ave

3730 Kington Rd. Scarborough On

• Welcomed and greeted clients in a courteous and professional manner• Assisted with general administration/reception duties; greeting clients, assigning/assisting clients on computers to conduct online job applications and supporting research activities • Supported job developers and career counselors, observing and assisting in case management, client intake and appointments; followed-up with previous clients, achieving successful outcomes; protected the integrity of confidential, sensitive and privileged information• Provided information about Centre Services and YWCA programs in general• Typed, proofread and printed variety of client assessment reports, resumes and cover letters• Processed client information into CTS, followed-up with previous clients, inputting updated information into EOIS while maintaining confidentiality• Assisted with community outreach to other agencies like the women’s shelter• Scheduled appointments and prepared packages for special workshops• Collaborated with West Hill C.I. school guidance staff and other YWCA staff in developing a Resume Critiquing Project with about 12 students; offered constructive criticism to their resumes to increase student’s opportunities to find part-time and summer employment • Contacted stakeholders internally and externally regarding client needs

Scarborough

 Greeted visitors in a courteous and professional manner which created a welcoming environment for clients Scheduled appointments and managed calendars to ensure smooth running of the office Promptly responded to all incoming inquiries and requests for information and re-directed clients to the appropriate person which increased customer base by 15% Operated multi-line telephone systems, switchboard and office equipment such as fax machine, scanner, printers and shredder which increased productivity Performed administrative and clerical procedures, managed files and records, processed payroll and other duties as assigned which promoted efficiency in the administrative department Evaluated, assessed and responded to customers’ needs to ensure service standards were met Communicated with individuals at all levels within the organization and external clients

Scarborough

 Prepared monthly office/expense status reports for internal and external purposes Scheduled employee interviews and processed new hires to ensure smooth transition Coordinated staff training sessions to keep employees up-to-date with new policies Managed office supplies and prepared product requisitions to ensure availability of office tools

 . Responsible for the file maintenance of multiple offices and ensured transactional and customer data were accurate and up-to-date Prepared, maintained and provided on-going support on all lease agreements for commercial tenants which minimized outstanding payments Identified customers’ needs, quickly gaining trust, approached complex situations and resolved problems to maximize customer loyalty and retention Ordered office supplies, monitoring inventory for adequate stock and budgets to prevent over spending Documented daily transactions and cash intake, made bank deposits, and prepared reports for management staff Protected the integrity of confidential, sensitive and privileged information to protect company assets Collected all monthly rental payments and prepared monthly statements to provide management with information of rental space availability Assisted with staff performance reviews and made recommendations for pay increases, bonuses and promotions to reward and motivate employees Liaised with government offices for operational licenses and re-certification for utilities Facilitated on-boarding of new employees by scheduling orientation sessions/training and processing new employee documents which ensured a smooth transition to job

Jamaica

 Promoted to Office Manager to direct all Human Resources and Administrative functions Successfully negotiated lower vendor rates for office supplies by 30% which increased company profit margin  Prepared and drafted outgoing correspondence in an effective and timely manner Received all stocks and controlled in-house and incoming inventory which ensured accountability and reduce shortages Prepared meeting agendas, coordinated and facilitated staff meetings which ensured that all important matters were addressed Maintained status reports and provided management with critical information for client projects which assisted with future forecasting Collaborated with management to ensure smooth work flow and efficient organization operations.

Masters, Christian Counseling

Bachelor'S Degree, Social Work

Diploma, Social Service Worker

Communication and Interviewing Skills – practiced interviewing techniques used in counselling clients such as: • Developed interviewing.

Diploma, Executive Assistant/Executive Secretary