Donna Tinker Email & Phone Number

St. Clair Shores, Mi

Provide excellent customer service with frequently disgruntled callers. Demonstrate strong people skills including patience, empathy and self-control while dealing with angry, emotional or frustrated clients. Give instructions regarding claim documents or clarifying and explaining claim documents, approvals or denials.

Clinton Township, Mi

Process auto deductible reimbursement claims according to program terms & conditions with strong attention to claim document details. Increased job duties include training new CSRs and running daily claim report, reviewing claim submissions & sending data to Insurer. Analyze documents to ensure that all conditions of claims are met. Engage critical thinking skills such as reasoning, logic and judgment to solve a variety of coverage-related issues.

15731 19 Mile Rd. Clinton Township, Mi 48038

Enriching the lives of residents by creating programs that incorporate intellectual, spiritual, social, emotional, physical and vocational experiences. I work compassionately, in a group setting or one-on-one, with my residents• Create monthly newsletter using Illustratus, highlighting recent events, health and nutrition articles, and other items of interest for the senior community and their families• Manage a $34,800 annual budget which includes balancing monthly petty cash, instructor payroll, accounts payable for entertainers and invoices• Develop, manage and maintain volunteer program• CDL certified• Transport residents weekly to scheduled outings and community events

Clinton Township, Mi

Responsible for the development of engaging social and health promoting programs geared toward the aging population, while being essential to daily departmental operations and consistently creating opportunities for membership growth. Highlights:* Oversaw planning and execution of major building renovations, leading to an increased capacity for attendance and overall quality of programs* Handle planning and coordination of staff, volunteers, and vendors for the largest Senior Expo in the Metro Detroit area* Coordinates staff and volunteer efforts to meet goals of various fundraising initiatives for a non-profit organization* Responsible for training and managing support staff and volunteers* Created professional relationships with other area senior resource programs and vendors through joint programs and initiatives * Manage the monthly development and distribution of a newsletter which reaches over 8,100 members* Plan, host and produce "Senior Spotlight" CTTV cable program. A venue to inform and promote the senior center activities and showcase our sponsors* Host, interview and showcase sponsors during promotional segments for special events * Write press releases and PR material* Maintain and cultivate media relations

Macomb, Mi

• Responsible for Michigan’s STOP Senior Hunger Campaign pilot program for Macomb office• Produce PR videos and collaborate on a Public Service Announcement• Develop, coordinate and promote lunch & learn programs with several organization• Write and submit press releases

Bachelor Of Integrative Studies, Minor In Public Relations

Associate'S Degree, Business Administration And Management, General