Donna Ware Email & Phone Number

Downers Grove, Illinois

The SAP Global Services Sales team is tasked with selling SAP’s Services portfolio into ourlarge enterprise and subsidiary customer base. The Services Sales Business Operations teamprovides Global support for the Global Services Sales and interacts with the regional ServicesSales Operations and the Global Operations and Controlling teams. The Sales OperationsManager is responsible for transparency and flawless execution of key business processes inthe Global Services Business Operations team. The Sales Operations Manager is responsiblefor supporting the Global Services Sales team, execution of Business Operations projects,programs and initiatives for Global Services Sales and GTM. In this role the Sales OperationsManager works with a cross functional teams (on regional and global levels) and isresponsible for aligning key processes and standard business practices.

Managing a consolidated department of Operations Support Analysts and Sales Order personnel brought together under one Shared Service organization to form the Order Handling Consulting team. This team provides a single point of contact for the sales organization in the handling of all aspects of the sales order and booking processes. The Order Handling team manages the customer project sales order from CRM opportunity quotation through QTS booking. The department aligns the US team with global counterparts to enhance our ability to initiate process improvements and adopt best practices within the Consulting organization. Acts as Department Contact partnering directly with IT and Sales Operations on initiating improvements such as:• Implementation and training of new CRM Quotation Harmonization.• New Sales On-Boarding training for sales order/invoicing review and Quota Tracking System (QTS) booking.• Contributes to the design, planning, and implementation of (business) development/change programs, policies, processes, standards and procedures or technologies. • Aims for business scalability through participation in initiatives such as simplification and standardization of processes and associated infrastructure.

Lisle, Illinois

Supervised team of billing and contract analysts to ensure that proper procedures were carried out for revenue recognition in accordance with GAAP (SOP-97).Monitored and reviewed staff functions concerning the preparation of invoices with regards to software and fixed-bid contracts. Prepared month-end revenue journal entries for close. Reconciled deferred revenue and unbilled accounts receivable schedules. Provided coaching and feedback to staff in developmental matters. Lead in the development and training of procedures and policies to ensure proper treatment of departmental activities. Worked directly with the IT and sales staff to develop new projects and streamline activities. Trained staff in the Windsor, England office procedures to invoice and recognize revenue in ERP system. Transitioned sale of bankruptcy assets, (telephony deferred revenue & unbilled AR) to purchasing company in Norcross, Georgia.

Performed Daily Trading Position Report – marking trading activities to market close and recording gains and losses in accordance with FAS 133. Accounted for corporate business functions including such areas as general ledger, fixed asset reporting, intercompany accounting, and quarterly/ year-end payroll tax reporting. Performed monthly financial reporting, analysis, and month-end consolidations. Worked closely with internal and external audit staff to maintain reporting integrity in accordance with GAAP.