Experienced professional with proven track record in copy editing and proofreading

Transcribed and proofread text of phone calls against raw data collected by Vanguard’s Center for Analytics and Insights speech curation program

Operated Vanguard’s proprietary system to​• Process rollovers into Vanguard 401(k) plans​• Process enrollments for new plan participants​• Update participants’ beneficiary information• Update/correct participants’ demographic information (SSNs, addresses, phone numbers, and dates of birth)

Assisted plan participants via phone by• Processing loans and withdrawals from participants’ 401(k)/403(b) plans• Updating beneficiary information, addresses, and phone numbers• Sending out duplicate statements and tax forms• Reporting notification of participants’ deaths to Life Events Team• Requesting correspondence on behalf of participants• Processing terminations, installments, and required minimum distributions

Cashier/Pharmacy TechnicianAssisted customers by phone and in person; processed register transactions; coordinated delivery of medications to nursing homes; counted/measured medications per prescription labels

Worked with staff, volunteers, and mentors to prepare for and publicize travel to President's Emergency Plan for AIDS Relief (PEPFAR)-designated countries where CLSI is facilitating education and training workshops and mentorship programs. Duties included: 1) travel preparation, including travel itineraries, visa applications and other necessary paperwork, in addition to compiling training materials for shipment; 2) writing articles about CLSI's participation in the PEPFAR programs for CLSI's web-based newsletter; 3) providing support to the GHP staff, including attendance at CLSI's annual Leadership Conference; and 4) editing articles about CLSI documents for monthly publication in Lab Medicine, produced by the American Society for Clinical Pathology.

EditorResponsible for editing, proofreading, and publishing medical testing standards, and communicating with author subject experts throughout the editorial process.