Donna Willis Email & Phone Number

London, England, Gb

City Of London, England, Gb

London, Gb

London, Gb

London, Gb

London, Gb

Accountable for managing all aspects of the UK General/ Public Liability and Employers Liability Claims.Leading a team of 110 claims personnel across multiple locations including internal field adjuster force.Management of claims reserves of circa £900m across 30,000 claims. Direct control and management of a budget of circa £7m annually.Reporting directly to the European Claims Director and member of the European Claims Executive Leadership team.Support delivery of overall growth and profitability through defining and implementing a claims strategy and revised target operating model to deliver a consistent and market leading customer experience.Implementation of guidewire system within UK Casualty claims business.Selection and management of the performance of all third party providers to optimise costs and quality of service.

London, Gb

London, Gb

Lead the Liability Claims operational teams to deliver required business results in respect of customer service, indemnity cost control and budget requirements, through effective & efficient execution of agreed claims processes. To conduct effective performance management of the teams whilst leading & inspiring them to develop & enhance their capabilitiesResponsible for circa 130 staff managing approximately 20,000 claims a year with a combined value of around £500m at any one time.

London, Gb

Manage a team of claims staff in an operational centre of excellence to agreed - quality, settlement rate, estimating accuracy, cost control and leakage standards.Prioritize to ensure adherence to estimating best practice guidelines, use of legal services providers and other suppliers. Ensure implementation and prioritizing methods within a team of circa 50 staff of which 6 are direct reports.

London, Gb

Management & maintenance of Incident Management Unit circa 50 staff. Liaison with customers and business connections, implementing appropriate actions in consequence of Business Plans and KPI performance.

London, Gb

Management of Claims Action Line team and Case Management team circa 50 staff to agreed customer service, settlement and quality and productivity targets.

London, Gb

Management of Team of circa 10 staff, providing service to underwriting branches in the South East to meet service level agreements of Key Premier Partners.

London, Gb

Business representative for Claims. Work on screen specification, UAT & Design & Delivery of Training for Claims & Underwriting offices. System Training and set up of Notification Of loss unit in Cardiff

London, Gb

Management of specialised Motor Fleet Team of Circa 5 staff providing service to London City and other branches. Liaison with branch and customer on Key Accounts like Virgin, RAC to meet agreed service level agreements.

London, Gb

Working as part of a team handling personal Motor & household claims. To deliver agreed service standards to meet department KPI's

Social Sciences

Gnvq/ Hnd, Business & Finance