Donna Willis work email
- Valid
- Valid
- Valid
- Valid
Donna Willis personal email
Dynamic, results-oriented Executive Director with a strong commercial focus and entrepreneurial attitude with over 30 years’ experience in the industry.Strategic Planning: Proven expertise in designing and building long term strategic plans, shaping target operating models to deliver outstanding business performance.Change Leadership: Track record of leading transformational change & IT programmes, driving expense reduction initiatives and embedding process and efficiency improvements.Creating high performance teams: Extensive experience in selecting, developing and inspiring teams of leaders and employees towards common goals, creating a shared sense of purpose. Industry recognition: Previous winner of British Insurance Young Achiever of the Year award, highly commended by the Post Magazine Claims Club & winner of the Chartered Insurance Institute Young Achiever award.
-
Chief Operating OfficerVolante Global Sep 2022 - Jun 2024London, England, Gb -
Group Chief Operations OfficerIquw Apr 2021 - Mar 2022City Of London, England, Gb -
Chief Operating OfficerErs Apr 2017 - Apr 2021London, Gb -
Operations DirectorErs Oct 2015 - Mar 2017London, Gb
-
Head Of Personal Injury ClaimsErs Sep 2014 - Oct 2015London, Gb
-
Head Of Uk Casualty ClaimsQbe European Operations Jan 2011 - Jul 2014London, GbAccountable for managing all aspects of the UK General/ Public Liability and Employers Liability Claims.Leading a team of 110 claims personnel across multiple locations including internal field adjuster force.Management of claims reserves of circa £900m across 30,000 claims. Direct control and management of a budget of circa £7m annually.Reporting directly to the European Claims Director and member of the European Claims Executive Leadership team.Support delivery of overall growth and profitability through defining and implementing a claims strategy and revised target operating model to deliver a consistent and market leading customer experience.Implementation of guidewire system within UK Casualty claims business.Selection and management of the performance of all third party providers to optimise costs and quality of service. -
Head Of Travel, Creditor & Lifestyle ClaimsAxa Insurance Apr 2010 - Jan 2011London, Gb -
Liability Claims Operations ManagerAxa Insurance Dec 2006 - Apr 2010London, GbLead the Liability Claims operational teams to deliver required business results in respect of customer service, indemnity cost control and budget requirements, through effective & efficient execution of agreed claims processes. To conduct effective performance management of the teams whilst leading & inspiring them to develop & enhance their capabilitiesResponsible for circa 130 staff managing approximately 20,000 claims a year with a combined value of around £500m at any one time.
-
Senior Liability Unit ManagerAxa Insurance Feb 2003 - Dec 2006London, GbManage a team of claims staff in an operational centre of excellence to agreed - quality, settlement rate, estimating accuracy, cost control and leakage standards.Prioritize to ensure adherence to estimating best practice guidelines, use of legal services providers and other suppliers. Ensure implementation and prioritizing methods within a team of circa 50 staff of which 6 are direct reports.
-
Commercial Property Unit ManagerAxa Insurance Jan 2001 - Feb 2003London, GbManagement & maintenance of Incident Management Unit circa 50 staff. Liaison with customers and business connections, implementing appropriate actions in consequence of Business Plans and KPI performance.
-
Claims Action Line Unit ManagerAxa Insurance Jan 2000 - Jan 2001London, GbManagement of Claims Action Line team and Case Management team circa 50 staff to agreed customer service, settlement and quality and productivity targets.
-
Commercial Property Team LeaderAxa Insurance Jan 1999 - Jan 2000London, GbManagement of Team of circa 10 staff, providing service to underwriting branches in the South East to meet service level agreements of Key Premier Partners.
-
Business AnalystAxa Insurance Jan 1998 - Jan 1999London, GbBusiness representative for Claims. Work on screen specification, UAT & Design & Delivery of Training for Claims & Underwriting offices. System Training and set up of Notification Of loss unit in Cardiff
-
Motor Fleet Team LeaderAxa Insurance Jan 1997 - Jan 1998London, GbManagement of specialised Motor Fleet Team of Circa 5 staff providing service to London City and other branches. Liaison with branch and customer on Key Accounts like Virgin, RAC to meet agreed service level agreements.
-
Motor & Household Claims NegotiatorAxa Insurance Apr 1995 - Jan 1998London, GbWorking as part of a team handling personal Motor & household claims. To deliver agreed service standards to meet department KPI's
Donna Willis Skills
Donna Willis Education Details
-
The Open UniversitySocial Sciences -
West Suffolk CollegeBusiness & Finance
Frequently Asked Questions about Donna Willis
What is Donna Willis's role at the current company?
Donna Willis's current role is Insurance Executive Director specialising in Operations, Data and IT..
What is Donna Willis's email address?
Donna Willis's email address is do****@****qbe.com
What schools did Donna Willis attend?
Donna Willis attended The Open University, West Suffolk College.
What skills is Donna Willis known for?
Donna Willis has skills like Insurance, General Insurance, Management, Claim, Liability, Leadership, Change Management, Claims Management, Underwriting, Risk Management, Commercial Insurance, Performance Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial