Donna Wiser Email & Phone Number

Florida, United States

-In depth training of Tessitura Ticketing system including Analytics.-Oversee the Tessitura ticketing software platform used for managing donations and memberships, ticket sales, finance, and analytics for performances TFO performs in the Tampa Bay area, The Mahaffey in St. Pete, Ruth Eckerd Hall in Clearwater, and The Straz in Tampa.-Manage system access and user licenses.-Serve as the main point of contact for troubleshooting and assisting end-users.-Manage system upgrades, maintenance, and support tickets.-Schedule various daily, weekly, and monthly reports to internal departments-Process and import weekly, venue ticket sales data received from each of three venues for the duration the season is on sale. of tickets to sell. Generate and format weekly sales report to include ATP and budget comparisons. -Collaborate with Ticket Office Manager to build upcoming season performances, packages, rollover season subscribers, and invoice subscribers.-Create and maintain technical documentation and user guides specific to the organization.I started in the Ticket Center from September 2021 to February 2022 before moving into the Patron Service Manager role. My responsibilities included.-Processed subscription and single ticket orders on ticketing system daily for all Florida Orchestra concerts. -Built and cultivated excellent client relationships. -Communicated packages, benefits, and resources for new and existing subscribers. -Analyzed and resolved customer inquiries and complaints.-Represented the Florida Orchestra Ticket Center at the box offices at three different venues at Will Call for all performances.

-2004-2007 set up and ran Feld run box offices in venues across the U.S. Included Ticketmaster equipment set up in each box office for time open on site. Set up banking needs, hired staff, managed payroll of staff, managed 2 budgets; overhead and local costs for engagement.-2007 role expanded to start new department for Box Office Operations to streamline processes and event builds. To manage and maintain relationships with our promoters and the venue box offices. At that time there were 150 venues, 450 engagements with up to 3,000 performances for Ringling Bros. and Barnum & Bailey Circus, Disney On Ice productions and Disney Live!. -Absorbed Domestic and International Advance Sales reporting as well as quarterly and year end barter reporting which included mining information from multiple sources to compile and reconcile complimentary tickets. -2012 transitioned to the amazing Florida facility.-Volume grew to include 2-3 Ringling tours, 5 Disney On Ice productions, 2 Disney Live! productions, Marvel Universe Live, Monster Jam, Supercross and Arenacross. This is a perpetual evolution.-Facilitate engagement build with box office once promoter has supplied all required information relating to scaling, pricing, discounts, service charges, facility fees.-Work with internal departments for all build needs; artwork and show descriptions by tour for ticketing websites, contract financial deal points, production and safety holds/kills, preferred customer codes, Sponsorship offers, Accounting, 90 Promoters, Digital and Social Media, Feld Consumer Products and Customer Service.-Implementation of Pricemaster to 130+ venues which includes the set up of events, offers and dynamic pricing.-Maintain relationship with Ticketmaster to streamline processes to include website content consistency, National On Sale needs, Feld/TM specs and submission forms for third party offers and upsells. -Plan and strategize all current and future projects for Box Office Operations.

Greater Atlanta Area

-Manifested 2 stadiums that we played-Managed and maintained Season Ticket holder accounts, ticket inventory and Ticketmaster system, --Designed artwork and layout for Season Ticket Books and parking passes. -Processed various reports including customer database of each game, weekly updates of sales for all games and commission for sales account managers.-Facilitated all game day ticket operations including, set up, staff, will call, customer service, signage, Ticketmaster install, Ticket Fast (E-Entry), security issues and cash flow. -Involved with planning programs, relocation process, procedures and policies for upcoming season. -Participated in weekly marketing/promotion meetings as well as grass root events. -Planned, organized and implemented all areas of Ticket Operations.

Greater Atlanta Area

-Managed and maintained processed season Ticket Accounts.-Located, assigned and settled group and consignment orders.-Maintained daily and monthly balance reports of season ticket holders.-Inner office relationship with sales, marketing , promotions, community affairs, media relations via dispersing comp and in-house ticket orders.-Ensured all discounts the Ticket Sales department developed was expedited. -Processed player orders for in town and away games. Open communications with other NBA teams.-Researched and rectified all credit card charge backs.-Proficient in Ticketmaster Classic, Archtics and PCI as well as Microsoft Office.-Communicated specific needs with Ticketmaster rep.-Game night box office duties included Will Call set up and customer relations.-Researched American Disability Act for information vital to setting up seats in a new Arena.-Communicated information with Ticket manager to ensure office ran smoothly and efficiently.

Greater Atlanta Area

-Maintained and received inventory of product.-Managed and scheduled staff.-Ticketmaster Outlet-Movie rentals-Developed and maintained relationships with customers.-Developed and maintained relationships with Field reps from the record companies relating to displays and product placement.