Donna Kurtz Email & Phone Number

Austin, Texas, United States

Lead over 15 staff members to coordinate housekeeping services by scheduling, reviewing occupancy forecast and spa/resort volume. I've Improved employee satisfaction by combining business knowledge and building employee relations which decreased the turnover rate by 75%. Implemented new service standards and maintain budgets up to $750,000 across housekeeping, spa, and resort services. Managed inventory to sustain 3-day par, changed room amenities, coordinated with 8 departments, and re-structured housekeeping to make improvements within Lake Austin Spa Resort.

Austin, Texas Area

Assist guests in planning, organizing and scheduling activities including fitness classes, lake outings and private sessions. Create marketing materials to advertise various activities and events. Coordinate and schedule instructors. Maintain master google calendar, update activities on website, manage spreadsheet tracking attendance in activities/events

Greater Seattle Area

Oversaw operations for warehouse that maintained products from 300+ globally known artisans and studios and served 7 Puget Sound stores. Trained, managed, and motivated 25+-member team. Functioned as primary tactical liaison between warehouse and stores. Assisted in guiding company planning process and adherence to timeline/deliverable commitments