Donna Alpern Email & Phone Number

Maryland, United States

- Lead acquisition, nurturing, closing and retention of customer accounts.- Creating quotes and contracts for multiple healthcare technology solutions- Scheduling calls and remote demonstrations for hospital customers- Follow up on sales opportunities from tradeshows, webinars, remote demonstrations and website inquiries- Tradeshow participation, communicate orally with prospective and current customers, pitch solution in short time frame- Assist healthcare professionals to meet federal compliance regulations related to MU & HIPAA- Provide quality customer service to professionals in healthcare and IT industry in need of software solutions and integration services to assure the best patient safety and care.

● Handled all aspects of customer service for existing accounts including, but not limited to, invoicing, billing inquiries, amortization schedules and payoff calculations, due date changes, property tax issues. Lease end of term options and any and all incoming questions and/or problems relating to customer accounts.● Managed the entire direct draft process for an excess of 800 customers in a bi-monthly basis. This process includes entering and maintaining the data, checking for accuracy prior to each transmittal and follow up for returns and changes to accounts in the days following transmission.● Personally handled the preparation of all UCC-3 terminations● Handled all assumptions of accounts. Discussed options with Buyer and consequences with Seller; handled all paperwork requirements and preparation for presentation to Credit● Worked closely with Collections and assisted when needed

Bachelor Of Arts (Ba)

Education record