Donna Backhouse Email & Phone Number

Sydney, New South Wales, Australia

Miami/Fort Lauderdale Area

Sydney

Sydney, Australia

Responsible for the development and management of all aspects of the strategic relationship and shared objectives between Corporate Travel Management and hotels, airlines and car hire suppliers.Some key responsibilities included:- Create, manage and own CTM's Preferred Hotel Program and CTM's Airfare Management Program- Built strong business relationships across multiple levels with airline, hotel, car and GDS suppliers.- Development and implementation of the annual… Show more Responsible for the development and management of all aspects of the strategic relationship and shared objectives between Corporate Travel Management and hotels, airlines and car hire suppliers.Some key responsibilities included:- Create, manage and own CTM's Preferred Hotel Program and CTM's Airfare Management Program- Built strong business relationships across multiple levels with airline, hotel, car and GDS suppliers.- Development and implementation of the annual promotional supplier partnership marketing plan to drive sales and increase market share for CTM and preferred suppliers. Show less

Sydney

Development and implementation of improvements within the fares desk and operational teams including workflow mapping, scorecards and change initiatives driven by technology. Managed the Integration Project which was responsible for the integration of the acquired Travel Corp operational team within the existing Corporate Travel Management team.

Sydney, Australia

Responsible for the commercial negotiation, contract progress review, service level agreement, implementation and the strategic management of the airline agreements. In conjunction with the airlines, developed and managed marketing plans including above and below the line activities designed to drive additional revenue through the airline contract and build brand awareness. Developed and managed all aspects of the strategic relationship between Stella, Travelscene American Express, Harvey… Show more Responsible for the commercial negotiation, contract progress review, service level agreement, implementation and the strategic management of the airline agreements. In conjunction with the airlines, developed and managed marketing plans including above and below the line activities designed to drive additional revenue through the airline contract and build brand awareness. Developed and managed all aspects of the strategic relationship between Stella, Travelscene American Express, Harvey World Travel and contracted airlines. Show less

Sydney, Australia

Accountable for development and implementation of Qantas Business Travel (QBT) products. Including customer reporting tools, online booking tools and third party supplier contracts (airline, hotel and GDS).

Provided leadership and created a work environment with engaged, motivated and customer focused staff. Ensured customer and service targets were achieved while monitoring and maintaining operating budgets including expenditure, capital and manpower.

Led the QBT NSW team. Provided support to the development and implementation of QBT strategies, initiatives and business improvement projects which align with the Qantas Sales & Marketing strategy. Delivered short and long term strategies which improved profitability, delivered customer service excellence and enhanced people engagement.