Donna Barkley Email & Phone Number

Racine, Wi, Us

This position ended because I was hired full time with the company I was contracting for.

 Provided administrative support to therapists on duty Researched, purchased and implemented a computerized booking program to replace the manual appointment book system Implemented training system for staff to utilize the above program Developed an operations manual for the spa employees, reducing errors and time spent on necessary duties

Provided administrative support to doctors on staffGreeted patients, applied payments and scheduled follow up appointmentsResearched insurance benefits available for patientsSpearheaded the transition from ICD-9 to ICD 10

Woodbridge, Virginia, Us

VIRTUAL ASSISTANT  Provided administrative support from a home-based office to various clients throughout the U.S.  Applied analytical and decision-making skills in responding to customer service inquiries, managing calendars and appointments, and helping through phone and email support to executives. Utilized Client Relationship Management (CRM) tools for account updates, correspondence, and processes. Updated client social media websites, applying best practices for search engine optimization and keywords, as well as contributed ideas to increase customer interaction through the media. Formulated handwritten cards and content for appreciation letters, and shipped packages per timelines.

Turin, Piedmont, It

EXECUTIVE ASSISTANT (AUG 2012 – OCT 2013) Established travel and accommodation arrangements, handled visa information and correspondence to ensure approvals, and created itineraries for logistical support, business trips, and vacations to meet executive deadlines. Provided secretarial support by logging meeting minutes and other information, and following up where needed. Implemented administrative support processes through filing paperwork, preparing business correspondence, project management, event planning, and creating reports using Microsoft Office to summarize data. Utilized interpersonal skills to communicate with clients, vendors, and coworkers throughout various departments within the company to develop key relationships and maintain a master list of clients. Applied maximum professionalism when handling private or discrete information to provide exemplary support.SALES SUPPORT SPECIALIST (OCT 2011 – JULY 2012) Provided key administrative support to 24 sales managers in order to maximize processing, collection of information for financing, and maintaining correspondence to ensure sales were smoothly closed. Managed paperwork and materials for planning meetings, appointments, and ensured effective telephone and mail communications through adherence to documentation requirements and grammatically correct content. Presented documentation to appropriate departments for financing and processing, ensuring a short fulfillment period after contract signing as an additional level of sales support to expedite the sales process. RETAIL CREDIT ASSOCIATE (AUG 2004 – OCT 2011) Coordinated client application process through inbound and outbound calls, e-mails, and leads, while ensuring adherence to company underwriting guidelines when submitting applications for approval.

 Transcribed correspondence from various sources to fulfill needs and requests as administrative support.  Composed church bulletins per weekly deadlines to communicate and present information about weekly news, special events, and other information to the church congregation.  Assisted with a variety of administrative and clerical duties in support of church departments and fulfill needs.

 Supported a total of 30 employees, two administrative assistants, and a congregation of 2500 to ensure technology and software availability and network assistance. Recommended upgrades, patches, and other solutions for computer equipment while maintaining systems and security, disaster recovery plans, and business information security. Developed and implemented department budgets to maximize resources and eliminate unnecessary costs. Trained staff on technology and software, and assisted with troubleshooting issues for timely resolution.

La Crosse, Wisconsin, Us

As manager: responsible for all aspects of store operation to include personnel development, inventory control, store cleanliness, displays, budget implementation, security, etc. Cash control, inventory loss and staffing goals met and surpassed in first six months.As assistant manager: worked alongside the manager of one of the company’s busiest locations. Handled all aspects of the store operation under supervision of the manager.

Certificate In Medical Coding And Billing Specialist, Medical Coding And Billing

Pursuing B.A., Bible/Biblical Studies

Business Administration And Management, General

Diploma, Administrative Assistant And Secretarial Science, General

Education record

Education record