Donna Barlow Email & Phone Number

Grapevine, Texas, United States

Denton, Tx

• Administrative management of permit application receipt, review for completion and compliance with Architectural and Landscape Committee (ALC) Guidelines, addition and tracking of Committee review agenda, homeowner notification, file resolution and inspection documentation and reports• Work with Homeowners to ensure mandatory time limits are met for Community standards• Collect and maintain contractor agreement records with bond payments and provide listings to Community

Southlake, Texas

• Office management, face-to-face customer service, issue research and resolution, client file maintenance and control • Documentation and processing responsibility for all counselling clients; including intake, data base population, scheduling, insurance, financial reports and communication • Insurance verification and benefits confirmation and posting of payments to the client data base

Frisco, Tx

Business Trainer for high exposure mortgage complaint resolution team, representing the Office of the CEO and President of Bank of America. Part of a dynamic team of professionals responsible for New Hire on-boarding, process & procedures, systems, and recurrent training in all functions of Default Servicing.

Westlake, Tx

Oversee and develop corporate diversity and inclusion programs such as employee business councils and affinity groups focusing on GLBT, Veterans, Working Caregivers, Young Professionals, and Professional Women. Support corporate projects and initiatives concentrating on improved employee morale, volunteer involvement and employee commitment to the Company. Seek out Diversity and Inclusion Best Place to Work awards;• Company’s first ever 100% score on the Corporate Equality Index Human Rights Campaign Best Places to Work Award• 23 point improvement on the GI Jobs Magazine Top 100 Military Friendly Employers from 2010 (#95) to 2011 (#72).

Westlake, Tx

Responsible for all training materials - both hard and soft copy, training manuals, policies and procedures documentation, SharePoint training Knowledge Base web-page, ISO compliance materials, employee recognition, and broadcast announcements. First comprehensive on-line multi-client training manual for Call Center Representative desk referenceFirst "in compliance" ISO 9000 status awards for Call Center, with continued successful audits

Westlake, Tx

Call Center trainer responsible for training incoming and recurrent education needs. Development and presentation of Call Center Training and new-hire progress reports. Project management coordination with Client Training Departments while bringing on new Clients. Participation in new hire on-boarding process. Assist Management with confidential reports. Provide Call Center administrative support such as purchasing, security management, form creation, employee incentive programs, and ISO records.• Call Center Client growth from 5 Clients to 16• Call Center Agent growth from 16 to 214 with multiple Call Center locations

Dallas/Fort Worth Area

Contracts Specialist responsible for end-to-end management of specific software pricing programs for major commercial customers. Duties include determination of customer/environment eligibility, verification of prerequisites, and creation of contracts, ensure compliance with all contract guidelines, coordination with customer, accounts receivable, technical specialists and marketing to provide total program satisfaction.Maintained excellent Customer Satisfaction Survey results through 100% on-time Client contract resolution validationsAcquired IBM Certified Accreditation for Customer Support OperationsImproved employee morale through fun and exciting diversity education programs, employee award recognition and goal challenges.

Dallas/Fort Worth Area

Subject Matter Expert responsible for deep level technical review of large customer software inventory environments with regard to billing accuracy in relation to type of hardware configuration, (i.e.: Coupled Parallel Sysplex, Single Parallel Sysplex, Usage based pricing, Sub-Capacity and Workload License Charge pricing).• Interpreted and provided team-level training of complex measurement and billing programs• Organized and implemented employee team-building programs through on and off site activities designed to encourage teamwork, understanding, camaraderie and awards driven goal challenges

Dallas/Fort Worth Area

Responsible for coordination and management of Annual Billing Contracts for multi-million dollar software accounts. Close coordination and control of customer software inventory with a focus on software environment changes and pricing variance, to control and manage billing adjustments. Collaboration between marketing, customers, technical specialists and accounting department to maintain adherence to terms and conditions of the contract.

Dallas/Fort Worth Area

Total responsibility for organization, marketing, fund-raising, recruiting, and management of School-To-Careers program for Metroplex High Schools. Worked with local construction companies and associations to provide on-the-job training and education for high school students in preparation for careers in the construction industry. Created Board of Directors to assist in strategic planning, and participate in work-share and summer internship programs.• Built program from 54 participants to over 200 within one year with all students enrolled in construction education programs within their respective schools.• Provided successful part-time and temporary employment of high school students from five area high schools into professional junior journeyman on-the-job training programs with dozens of local construction companies.• Ensured students from underprivileged areas an opportunity to learn a high earning trade and a desire to continue building their professional education.

Bs, Education

Activities and Societies: University Cheerleader Kennel Club Parks and Recreation OrganizationDean's List President's List

Certification, Event And Hospitality Management

On-line education and certification for event management