• Review physical therapy & occupational therapy medical claims for Workers Compensation to determine appropriate follow-up action with primary objective of account aging reduction • Improve cash flow for client with effective follow-up• Develop effective plan to complete assigned tasks• Investigate claims thoroughly using online payer portals & phone calls• Notate patient accounts clearly and succinctly

• Managed incoming call inquiries from residents, customers, and constituents of Montgomery County government. • Developed working knowledge of various services offered by Montgomery County government and of the departments responsible for providing those services• Demonstrated knowledge and skills required to direct those inquiries to the appropriate solutions within MC311 or other Montgomery County departments.• Notate service requests clearly and succinctly in order to communicate eefficiently to various departments.

• Provided oversight to ensure compliance with various programs, e.g. Patient Centered Medical Home, HIPAA, Meaningful Use, MIPS, MACRA • Implemented and promoted organizational policies • Interviewed, hired, and trained a productive medical office team and conducted performance appraisals • Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences • Supervised patient scheduling, registration, financial counseling, medical records, billin... See more

• Provided oversight to ensure compliance with various programs, e.g. Patient Centered Medical Home, HIPAA, Meaningful Use, MIPS, MACRA• Implemented and promoted organizational policies• Interviewed, hired, and trained a productive medical office team and conducted performance appraisals• Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences• Supervised patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting• Monitored financial performance of the revenue cycle

• Scheduled all appointments and arranged all aspects of meetings for Department of Surgery Chair. • Served as front-line representative to Department of Surgery Division Chiefs, surgical residents and students, other department Chairs, and the general public. • Applied strong writing skills to draft, proofread, and edit a variety of written materials such as letters, other correspondence, and presentations.• Responsible for a broad range of administrative support to the Department Chair, including but not limited to, processing invoices, ordering supplies, coordinating transfers with internal cost centers, photocopying, faxing, mailing, scanning documents, proof-reading, typing skills and greeting visitors.• Arranged special luncheons and dinners, catering, invitations, room arrangements, schedule conferences, banquets and other special functions for visitors for the Chair, being sensitive to foreign visitors’ needs and customs. • Assisted in recruitment of physicians

• Scheduled all appointments and arranged all aspects of meetings for Department of Surgery Chair. • Served as front-line representative to Department of Surgery Division Chiefs, surgical residents and students, other department Chairs, and the general public. • Applied strong writing skills to draft, proofread, and edit a variety of written materials such as letters, other correspondence, and presentations.• Responsible for a broad range of administrative support to the Department Chair, including but not limited to, processing invoices, ordering supplies, coordinating transfers with internal cost centers, photocopying, faxing, mailing, scanning documents, proof-reading, typing skills and greeting visitors.• Arranged special luncheons and dinners, catering, invitations, room arrangements, schedule conferences, banquets and other special functions for visitors for the Chair, being sensitive to foreign visitors’ needs and customs. • Assisted in recruitment of physicians