Donna Richardson Email and Phone Number
Donna Richardson work email
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Donna Richardson personal email
At Sago, our team, under my leadership, has driven innovation and operational excellence, pioneering solutions for high-profile clients. We've harnessed technology and agile project management to enhance service delivery. Our commitment to user-centered approaches has enabled us to pilot new initiatives successfully, addressing operational inefficiencies with precision.We've crafted and executed comprehensive service-level agreements and operational procedures that ensure our A-list clients' projects meet exacting specifications and deadlines. This collaborative spirit has fostered a culture of empowerment and accountability, contributing to our success and well-earned reputation for delighting clients.
Sago
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Operations DirectorSago Nov 2019 - PresentIselin, New Jersey, Us• Leads operations support teams in the US and Nicaragua, successfully designing and executing strategies to support major clients and multi-million-dollar accounts, resulting in contract renewals and increased revenue.• • Partners with clients to understand their needs and create tailored service-level agreements, providing them with tools and resources to discover actionable insights.• Fosters a collaborative, empowering, and learning-oriented work environment, ensuring a world-class experience for internal and external customers.• Achieved a 58% increase in production rate YTD by streamlining operational processes, redesigning workflows, and KPI tracking.• Increased CSAT scores by 19% through targeted training and process improvements.• Reduced YTD cancellation rate by 18% through a resigned workflow and focus on the customer experience.• Cultivates a culture of empowerment, accountability, and professional development, resulting in over 50% of team members receiving promotions within the last three years.• Participates in ERGs, leading initiatives to support and mentor women, promote wellness, and encourage AI adoption across the organization.• Serves on the Customer Experience Team, designing and implementing processes to improve customer satisfaction and retention.• Plays a key role in envisioning and implementing platform and process improvements to streamline operations, boost productivity, and enhance client and team outcomes.• Leverages various technology tools, including MS Office and Google Suite, to streamline operations and achieve team goals.
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Membership Services ManagerThe Gideons International Apr 2016 - May 2019Us• Managed a customer support team, providing multi-channel support to members in 200+ countries• Ensured security and confidentiality of sensitive member information.• Championed the Voice of the Customer, providing valuable feedback and insights to influence policy and process decisions.• Achieved a 24% reduction in member churn by fostering a customer-centric culture, collaborating with key stakeholders, and implementing process improvements.• Streamlined membership application processing speed by 50% through platform redesign, team restructuring, standardized operating procedures, and a commitment to ongoing learning.• Led various programs, including membership applications, renewals, system implementations, and background screenings.• Enhanced international accessibility by developing membership welcome letters in 10 additional languages.• Maintained and ensured data integrity and security of the international member database.• Contributed to a safe work environment as a Safety Team member.• Utilized various technology tools to manage membership services efficiently. -
Service ManagerMetro Carpets Llc. May 2010 - Apr 2016Us• Led a client-facing team dedicated to project management and B2B, B2C, and B2B2C support.• Built strong client relationships that drove revenue and organizational success.• Improved first-call resolution by 35% through process improvements, training, and optimization.• Created and implemented comprehensive operational procedures, processes, and training materials.• Implemented redesigned workflows that improved on-time arrivals by 18%.• Developed a culture of continuous learning to create a team of subject-matter experts.• Utilized various technology tools to facilitate efficient service delivery.
Donna Richardson Skills
Donna Richardson Education Details
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National Park College -
Universal ClassHuman Resources Management 101
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Universal ClassGenerational Diversity In The Workplace
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Universal ClassCreating A Positive Work Environment
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Universal ClassPersuasion Techniques
Frequently Asked Questions about Donna Richardson
What company does Donna Richardson work for?
Donna Richardson works for Sago
What is Donna Richardson's role at the current company?
Donna Richardson's current role is Results-oriented ops leader obsessed with delivering exceptional customer experiences. Proven track record in driving operational excellence, implementing process improvements, and fostering positive work cultures..
What is Donna Richardson's email address?
Donna Richardson's email address is do****@****rch.com
What schools did Donna Richardson attend?
Donna Richardson attended National Park College, Universal Class, Universal Class, Universal Class, Universal Class.
What are some of Donna Richardson's interests?
Donna Richardson has interest in Social Services, Children, Politics, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Donna Richardson known for?
Donna Richardson has skills like Customer Service, Training, Team Building, Management, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Project Management, Strategic Planning, Customer Satisfaction, Microsoft Word.
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