Donna Carson Email & Phone Number

Redmond, Washington, US

Design and develop impactful New Hire e-learning courses for Project Managers.

New York, NY, US

Develop training solutions to include e-learning and job aids for TIAA Advisors and Financial Consultants.

Redmond, Washington, US

Design and develop engaging e-learning courses and activities for Bing Ads Agents. Courses include video, audio, and interactive content.

Mountain View, CA, US

Design and develop impactful soft skills e-learning courses for Google sales staff. Courses include video, audio, and interactive content. Collaborate with team of Instructional Designers and Graphic Designer to brainstorm creative ideas, review content, and ensure that all training meets Google standards.

Cincinnati, Ohio, US

-Engaged SMEs to develop effective training tools and content on a variety of subject areas to build organizational capabilities.-Designed, developed, and evaluated effectiveness of 25 web-based training courses. -Developed and delivered training using the following methods: instructor-lead live training, on-line webinars, web-based training, job aids, etc.

Cincinnati, Ohio, US

• Received widespread recognitions for bridging needs, skills, and opportunities across the country – connecting senior level managers with resources to deploy programs across their regions.
• Developed and delivered online and face-to-face training to managers to improve team building and leadership skills.
• Identified ways to drive consistency and streamline processes by creating effective, concise one-point lessons, user guides, job aids, manuals, and exercises.

Cincinnati, Ohio, US

• Successfully lead southeastern retail team (included Georgia, Florida, Alabama, Tennessee),.
• One-up manager for ten Retail Managers and two-up manager for 250+ part-time retail merchandisers. Hired, coached, trained direct reports, managing performance and salary.
• Built capacity for peers and direct reports through identifying outages, and developing and deploying training solutions and tools to make them more successful in their roles.
• Created and deployed “First Source” CD (which was cutting edge at the time) to house all of the training tools, resources and role binders, building capacity and capabilities at all levels.