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Donna Cattaneo Email & Phone Number

Contact Center Team Lead at Penn National Insurance
Location: Hanover, Pennsylvania, United States 9 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Penn National Insurance
Role
Contact Center Team Lead
Location
Hanover, Pennsylvania, United States
Company size
606 employees

Who is Donna Cattaneo? Overview

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Quick answer

Donna Cattaneo is listed as Contact Center Team Lead at Penn National Insurance, a with 606 employees, based in Hanover, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Donna Cattaneo.

Donna Cattaneo previously worked as Customer Contact Center Team Lead at Penn National Insurance and Account Manager at Nationwide Insurance - Swann Agency. Donna Cattaneo holds Associate Of Arts - Aa, Business Administration And Management, General from Carroll Community College.

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Email format at Penn National Insurance

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Penn National Insurance

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Profile bio

About Donna Cattaneo

I leverage my 18+ years of experience in the insurance industry to help customers feel comfortable and understand their insurance products and needs.I have extensive experience in accounting, complex billing, and technical support for Commercial and Personal Insurance. I can troubleshoot technical issues, provide support and data to assess outages, and perform QA and BA testing across multiple systems. I also have the skills and knowledge to hire, train, and manage a remote customer service team in a fast-paced environment.I am an active listener, empathetic, customer-focused, but with a big-picture orientation. I often dive beneath the surface of problems to determine the root cause while speaking to the audience level. I am thorough, conscientious, and efficient. I am proficient in BillingCenter, PolicyCenter, JIRA and JIRA Service Manager, Confluence, Oracle Siebel, Cisco UCCX Contact Center, ImageRight, Salesforce, SharePoint, several CRMs, and Microsoft Office products.My mission is to provide quality service and solutions to my clients and partners, and to contribute to the success and growth of my workplace. I am passionate about learning new skills and technologies, and I am always looking for opportunities to improve and innovate.

Current workplace

Donna Cattaneo's current company

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Penn National Insurance
Penn National Insurance
Contact Center Team Lead
harrisburg, pennsylvania, united states
Website
pennnationalinsurance.com
Employees
606
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Company profile
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9 roles

Donna Cattaneo work experience

A career timeline built from the work history available for this profile.

Customer Contact Center Team Lead

Current
Penn National Insurance

Harrisburg, Pennsylvania, United States

Mar 2024 - Present

Account Manager

Nationwide Insurance - Swann Agency

Columbia, Md

Jan 2023 - Mar 2024

Resource Center Supervisor

Donegal Insurance Group

Marietta, Pennsylvania, United States

Managed a remote Customer Service team in a fast paced environment. Inbound calls, emails and tasks were related to Complex Billing Solutions, P&C Policy Changes and Agency and Customer Automation and Troubleshooting of all Company applications.

Nov 2013 - Jul 2022

Service Center Agent

Donegal Insurance Group

Marietta, Pennsylvania, United States

Assisted with the development of Service Center policies and procedures. As some Agents elected to forgo part of their commission to focus on new policy sales, the Service Center agreed to service their current book of business. Cross selling, up-selling and taking ample time to ensure the customer understands their options from start to finish was an integral part of the Service Center.

Aug 2010 - Nov 2013

Call Center Associate

Donegal Insurance Group

Marietta, Pennsylvania, United States

Handled large volume of inbound calls and emails providing exceptional customer service on a first time final basis. Calls ranged from simple make a payments, reinstatements, pay plan changes, processing policy changes for direct accounts to complex policy and billing issues.

Mar 2009 - Aug 2010

Associate Producer

Buenger Insurance & Financial Services - Nationwide Insurance Agency

Sykesville, Maryland, United States

Associate Producer for an Independent Nationwide Agency responsible for over a $1.5 million book of business. All aspects of the insurance sale and service were performed including home and car inspections, billing and payments, new business and policy changes.

Jan 2005 - Mar 2009

Branch Assistant

First Financial Federal Credit Union Of Maryland

Sykesville, Maryland, United States

Front end associate assisted members with opening/closing accounts and/or shares, processing deposits and loan payments. Traveled to other branches when assistance was needed, including main branch processing Member Services incoming mail and correspondence. Responsible for balancing ATM's and branch.

Jul 2003 - Jan 2005

Licensed Real Estate Agent

Samuel C. Hoff Agency

Westminster, Maryland, United States

Member of the Carroll County Association of REALTORS®, National Association of REALTORS®, and Metropolitan Regional Information Systems. Showed properties to buyers and listed homes for sellers to assist with the buying and selling process. Prepared and reviewed contract documents and addendums. Attended and coordinated property inspections, settlement and financing.

Mar 1999 - Jul 2003

Office Representative

Samuel C. Hoff Agency

Westminster, Maryland, United States

Assisted office staff in routine Real Estate operations.

Nov 1998 - Mar 1999
Team & coworkers

Colleagues at Penn National Insurance

Other employees you can reach at pennnationalinsurance.com. View company contacts for 606 employees →

TB Teresa Burroughs Teresa Burroughs Colleague at Penn National InsuranceJamestown, North Carolina, United States View → SC Sue Couchenour Sue Couchenour Colleague at Penn National InsuranceIrwin, Pennsylvania, United States View → SM Sarah Martinez Sarah Martinez Colleague at Penn National InsuranceLos Angeles Metropolitan Area, United States View → AP Amber Poe Amber Poe Colleague at Penn National InsuranceGreensboro--Winston-Salem--High Point Area, United States View → AT Anthony Thornton, Aic-M, Ains Anthony Thornton, Aic-M, Ains Colleague at Penn National InsuranceGreater Harrisburg Area, United States View → CA Christine Atkinson Christine Atkinson Colleague at Penn National InsurancePittsburgh, Pennsylvania, United States View → MK Michele Kelly Michele Kelly Colleague at Penn National InsuranceDauphin County, Pennsylvania, United States View → MW Mike Wolf Mike Wolf Colleague at Penn National InsuranceHarrisburg, Pennsylvania, United States View → SN Shannon N. Shannon N. Colleague at Penn National InsuranceMechanicsburg, Pennsylvania, United States View → DK Denise Koval Denise Koval Colleague at Penn National InsuranceTrenton, New Jersey, United States View →
2 education records

Donna Cattaneo education

FAQ

Frequently asked questions about Donna Cattaneo

Quick answers generated from the profile data available on this page.

What company does Donna Cattaneo work for?

Donna Cattaneo works for Penn National Insurance.

What is Donna Cattaneo's role at Penn National Insurance?

Donna Cattaneo is listed as Contact Center Team Lead at Penn National Insurance.

Where is Donna Cattaneo based?

Donna Cattaneo is based in Hanover, Pennsylvania, United States while working with Penn National Insurance.

What companies has Donna Cattaneo worked for?

Donna Cattaneo has worked for Penn National Insurance, Nationwide Insurance - Swann Agency, Donegal Insurance Group, Buenger Insurance & Financial Services - Nationwide Insurance Agency, and First Financial Federal Credit Union Of Maryland.

Who are Donna Cattaneo's colleagues at Penn National Insurance?

Donna Cattaneo's colleagues at Penn National Insurance include Teresa Burroughs, Sue Couchenour, Sarah Martinez, Amber Poe, and Anthony Thornton, Aic-M, Ains.

How can I contact Donna Cattaneo?

You can use AeroLeads to view verified contact signals for Donna Cattaneo at Penn National Insurance, including work email, phone, and LinkedIn data when available.

What schools did Donna Cattaneo attend?

Donna Cattaneo holds Associate Of Arts - Aa, Business Administration And Management, General from Carroll Community College.

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