Donna Hernandez Email & Phone Number

Ogden, Ut, Us

Ogden, Ut, Us

Salt Lake City Metropolitan Area

I work for the Legislature Auditor General managing the office and working on projects.

United States

• Design coursework and facilitate instruction using LMS Canvas• Facilitate a positive learning environment for all students.• Ensure students understand the difference between high school and college level expectations.• Teach the principles of Public Speaking and Small Group communication.• Advise students who are struggling academically, ensuring they have the tools and resources they need to succeed.

United States

• Design coursework and facilitate instruction using LMS Canvas• Facilitate a positive learning environment for all students.• Ensure students understand the difference between high school and college level expectations.• Teach basic skills required for college success including time management, goal setting, critical thinking, effective communication, understanding standards required to meet teaching outcomes.• Advise students who are struggling academically, ensuring they have the tools and resources they need to succeed.

Ogden, Ut

 Work on miscellaneous projects, setting up processes, creating databases, and process manuals.  Train and manage 9 student workers in the AR Call Center and 2 professional and 2 classified staff in the office of Bursar and Collections services. Ensure that all information given is accurate and in compliance with FERPA Regulations and all Federal and State Due Diligence requirements. Collect on returned checks for the current semester AR. Set up and administer the Student Bill and Payment Suite for Weber State University. Set up and maintain the monthly payment plans available for the current semester AR accounts. Coordinate with other departments on campus for payment and billing of current term AR. Counsel students regarding finding ways to pay for school, set up payment plans, enroll in classes. Encourage at risk students to take advantage of the many counseling options available to them.

Ogden, Ut

 Administered and maintained the Utah State Finder program for Weber State. I successfully increased the Finder collections from only $2,244 in 2007 to over $225,069 in 2008 by improving the processes used. Counseled students with a past due balance and encouraged them to pay in a timely manner. Serviced and collected all other outstanding accounts in the Campus Loan Management program. Administered and maintained the benefits of the Federal Perkins Student Loan program (cancellations, deferments and postponements). Maintained Due Diligence on all Federal Student Loans to remain in compliance with the Department ofEducation requirements. Maintained compliance with the Fair Debt Collection Practices Act, Consumer Credit Protection Act, Truth in Lending Regulations, The Bankruptcy Reform Act and Fair Credit Reporting Act.

Ogden, Ut

 Maintained the online employment site for WSU. Implemented a new software product to track all applicants for WSU. I worked on the implementation team in all stages; from query to implementation and beyond.  Assisted applicants in completing the online application process, reset passwords, and updated primary contact information for applications currently being reviewed. Trained Search Committees on all aspects of the online job site from setting up the position requisitions, the advertising of the position, working closely with them through the selection process and then to thesuccessful hire of a new employee. Ensured that each search not only meets AA/EEO guidelines, but that the final documentation clearly shows that the best suited candidate was chosen for each position. Met with new employees and completed the new hire paperwork ensuring we had all required documents to set up the employee in the payroll system and enroll them in all benefits they were eligible for. Coordinated the New Employee Welcome and Orientation Program for new employees hired in the previous month, ensuring that all mandatory training, including Civil Rights, Record Keeping and Ethics,Computer Security and Safety Training was given to each new employee. Assisted current employees with benefit questions, changes to their benefits, updating their personnel files, worked with employees who have life changing events and ensure we have all the required documentation for each situation; change in status, different types of leave applicable to WSU, change in eligibility for different types of benefits etc. Assisted the Senior HR Generalist with confidential employment issues, tracked hire packets through theapproval process, input data into the HRIS and SCT Banner systems, maintained all files in the HR Office, and compiled annual reports for the HR department. Coordinated and tracked vacation and sick leave reports for the HR department.

Riverdale, Utah, United States

Create processes, programs, training, documentation databases.

Ogden, Ut

 Answered inbound calls from our agents who would advise on the deaths of policyholders. Processed all stages of the death claims; sent out the initial documentation, examined the completed paperwork for accuracy and mailed out the insurance checks. Verified the claims processed by other employees to ensure accuracy before printing out the checks for those claims. Calculated the loan value of a policy, sent out the documentation necessary to take out a loan and then processed all loan applications. Contacted members who were delinquent on their payments for policies and for any loans against these policies. Negotiated payment plans, partial cash-outs to offset the debts and once all leads were exhausted referred the delinquent accounts over to my manager for small claims work. Responsible for paying over 250 of our companies’ agents by check and direct deposit each week.Ensured all relevant deductions were taken and that all earnings were reported for tax purposes. Worked with our agents who were delinquent on their payments to GWIC. Trained new employees in all areas of a Claims Processor or Payroll Administrator position. Responsible for creating and maintaining an office procedure manual with detailed step-by-step instructions on all tasks performed in the office.

Ogden, Ut

 Answered inbound calls from members wishing to cancel their AOL accounts. Educated them on the benefits of AOL and persuaded them to stay with AOL. My effectiveness won me many awards within the company. Dealt with irate members who had problems with billing issues. Counseled members with outstanding accounts, set up payment plans. Mentored new employees, helping them succeed in their careers and assisted in the training of the new employees. Handled customer complaints.

Stirling, Scotland

 Answered calls from our policyholders wanting to change their existing contracts. Sent out the necessary paperwork to change the policy, take out loans against the policy, making sure all calculations still allowed the policy to remain eligible under Scottish Taxation Laws. On receipt of the completed paperwork, processed the changes and sent out the new certificates. Replied to general questions from our policyholders in writing or by phone. For 4 years I worked in the Notices department where we would contact policyholders who were delinquent on their payments by telephone and in writing. Set up installment plans, processed partial surrenders of policies to offset the outstanding balances and finally sent out final notices for payment prior to legal action being taken against delinquent policyholders. Assisted policyholders with billing issues, changed their basic account information. Ensured our team remained up to date on the current taxation laws in relation to our field.

Graduate Teaching Program, Education, 4.0

I will graduate in August.

Doctor Of Education (Ed.D.) Completed First Year, Higher Education/Higher Education Administration, 4.0

Master Of Professional Communication, Communication, General

Bachelor Of Science, History & Sociology

Activities and Societies: Golden Key Honor Society Pinnacle Honor Society Phi Alpha Theta Alpha Kappa Delta