Donna Hernandez Email & Phone Number

Ogden, UT, US

Salt Lake City Metropolitan Area

I work for the Legislature Auditor General managing the office and working on projects.

United States

• Design coursework and facilitate instruction using LMS Canvas
• Facilitate a positive learning environment for all students.
• Ensure students understand the difference between high school and college level expectations.
• Teach the principles of Public Speaking and Small Group communication.
• Advise students who are struggling academically, ensuring they have the tools and resources they need to succeed.

United States

• Design coursework and facilitate instruction using LMS Canvas
• Facilitate a positive learning environment for all students.
• Ensure students understand the difference between high school and college level expectations.
• Teach basic skills required for college success including time management, goal setting, critical thinking, effective communication, understanding standards required to meet teaching outcomes.
• Advise students who are struggling academically, ensuring they have the tools and resources they need to succeed.

Ogden, UT

 Work on miscellaneous projects, setting up processes, creating databases, and process manuals.  Train and manage 9 student workers in the AR Call Center and 2 professional and 2 classified staff in the office of Bursar and Collections services. Ensure that all information given is accurate and in compliance with FERPA Regulations and all Federal and.

Ogden, UT

 Administered and maintained the Utah State Finder program for Weber State. I successfully increased the Finder collections from only $2,244 in 2007 to over $225,069 in 2008 by improving the processes used. Counseled students with a past due balance and encouraged them to pay in a timely manner. Serviced and collected all other outstanding accounts in.

Ogden, UT

 Maintained the online employment site for WSU. Implemented a new software product to track all applicants for WSU. I worked on the implementation team in all stages; from query to implementation and beyond.  Assisted applicants in completing the online application process, reset passwords, and updated primary contact information for applications.

Riverdale, Utah, United States

Create processes, programs, training, documentation databases.

Ogden, UT

 Answered inbound calls from our agents who would advise on the deaths of policyholders. Processed all stages of the death claims; sent out the initial documentation, examined the completed paperwork for accuracy and mailed out the insurance checks. Verified the claims processed by other employees to ensure accuracy before printing out the checks for.

Ogden, UT

 Answered inbound calls from members wishing to cancel their AOL accounts. Educated them on the benefits of AOL and persuaded them to stay with AOL. My effectiveness won me many awards within the company. Dealt with irate members who had problems with billing issues. Counseled members with outstanding accounts, set up payment plans. Mentored new.

Stirling, Scotland

 Answered calls from our policyholders wanting to change their existing contracts. Sent out the necessary paperwork to change the policy, take out loans against the policy, making sure all calculations still allowed the policy to remain eligible under Scottish Taxation Laws. On receipt of the completed paperwork, processed the changes and sent out the.

Graduate Teaching Program, Education, 4.0

I will graduate in August.

Doctor Of Education (Ed.D.) Completed First Year, Higher Education/Higher Education Administration, 4.0

Master Of Professional Communication, Communication, General

Bachelor Of Science, History & Sociology

Activities and Societies: Golden Key Honor Society Pinnacle Honor Society Phi Alpha Theta Alpha Kappa Delta