ServiceNow Implementation Project: Led the initial phases of a $1M ServiceNow ITSM implementation, enhancing employee experience, increasing efficiency, and improving reporting capabilities.o Collaborated with 22 support teams to ensure smooth integration and adoption of the platform.o Managed Agile sprints and milestones, delivering a baseline ServiceNow foundation.o Led requirements gathering and worked with ServiceNow for future development phases.Enterprise Data & Analytics (ED&A) Upgrade: Spearheaded migration of ETL tools, managing a $500K budget and achieving $250K in annual savings through automation with Talend.o Redesigned student enrollment processes, replacing OpenText middleware, and facilitated key Scrum ceremonies.o Used Jira and Monday.com to track sprints, report progress, and maintain transparency with stakeholders.

Managed a $300K budget for the MTA, directing resources to integrate Document Management solutions and coordinate server migrations.o Collaborated with Product Managers and Developers on MTA design and development initiativeso Led risk and issue management, implementing mitigation plans and keeping MTA stakeholders informed.

Managed capital improvement initiatives across WeWork's global network, overseeing a $1M project portfolio. Collaborated with cross-functional teams on business cases, procurement, and vendor management.o Program managed initiatives focusing on network infrastructure enhancements and effectively managed vendor relationships.o Provided project status updates and communications to all stakeholders.

Successfully led and managed multiple projects at NexusTek, a managed IT services provider, ensuring on-time and within-budget completion ranging from $100K to $500K while maintaining adherence to scope, schedule, and quality standards.o Managed Change Control, updating project budgets and obtaining approvals to ensure alignment with organizational goals.o Identified and managed project risks and issues, implementing mitigation strategies and conducting retrospectives for continuous improvement.

Managed several long-term projects with lifecycles ranging from three months to over a year at Breakthrough Technology Group, a premier provider of cloud and managed IT services.o Handled critical incidents and coordinated with resolution parties to ensure service delivery optimization.o Analyzed internal processes and developed strategies to enhance operational efficiency.