Donna Connell Email & Phone Number

Greater Atlanta Area

Responsible for all aspects of technical project and program management, which are high value long term and strategic. Involves new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance teams that span multiple organizations and may also include outside suppliers/vendors. Recommends and directs problem analysis resolution. Conducts end to end project management of multiple large projects and sub components of a large program. Leads cross functional teams to complete deliverables within allotted timeline and budget. Identifies key internal/external stakeholders necessary for project completion and develops overall strategy for executive of high value projects. Defines project scope and objectives, guides activities of a project/program team including delegating tasks to team members, identifies resources, and establishes master timeline for deliverables. Projects/programs are very complex in nature, rarely follow a repeatable framework, span multiple business units or are company-wide, and require a high level of analysis to create project/program plans for new concept projects/programs. Work with external vendors and internal stakeholders to champion project(s) across the entire organization. Develops detailed work plans, schedules, estimates, resource plans, and status reports. Conducts project/program meetings and is responsible for project/program tracking and analysis. Ensure adherences to quality standards and reviews project/program deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and directs the analysis and solutions of major problems. Communicates to client/vendors/leadership. Requires senior level technical expertise. Deep technical knowledge, subject matter expert on ATT technologies.

Sr. Technical Program Manager, Global Technology Program Management at AT&T

Greater Atlanta Area

Global Technology Program Management at AT&TLead large program and process initiatives including Lean Six Sigma, E911, National Call Test Control Office.• 2g/3g E911 Diversity Program completed – develop framework and provide oversight for national program milestones and coordinate E911 call testing. • E911 PSAP Trunk Testing Program - Defined processes and developed plans to bring in–house each E911 PSAP trunk testing role (facilitator/project management and technical testing) performed currently by external vendor . Several pilots served as proof of concept and now moved to BAU.• National Call Testing Control Office – standardized call testing processes, ensured quality call testing through supplier forums and surveys. • Showcased savings of drive testing when costs reduced. • Established best practices for the CTCO (using call test tool, time table for POs etc.). • Reduced headcount as the CTCO program stabilized and focus was placed on other programs. • Initiated call test reduction analysis which morphed into the Software Call test Reduction and LSS Drive Test Programs..• Software Call Test Reduction Program – completed pilots for major RAN releases to reduce call testing, resulting in vendor cost savings of $73M in 2015. Other pilots in process with savings estimates of $80-90M per year. We have been monitoring these activities to capture savings and report to leadership.• LSS Drive Test Rreduction Program – co-led cross functional team including RAN, MSC, E911, ATS, etc. that resulted in significant reduction in call test requirements for NodeB rehomes. In addition it was determined that call tests were not needed for BSC or BTS 2g rehomes. We have been monitoring these activities to ensure the new BAU procedures are being followed, capture savings and report to leadership.• Wiki – Developed pages for e2e Mobility Deployment programs including Call Test Control Office, RAN, Transport, E911, and Core programs.

Atlanta, Ga

Working with cross functional teams on UMTS and LTE programs. Led planning of LTE deployment initiatives, including requirements, process, roles and responsibilities.

Greater Atlanta Area

Standardizing RAN role from a PMO perspective. Providing assessments, process changes, and compliance. Worked with cross functional teams to implement BAU programs including CTAC testing, CMR creation, etc.

Greater Atlanta Area

Developed program architecture and strategic planning for National PMO. Define the roles, resources, standards, processes. Evolving the work to acquire and rollout/train new RAN tools.1. Implemented an automated routing and approval mechanism for RF design cluster certificates and/or other documents. A custom SharePoint solution was implemented, and is expected to realize a huge cost savings (conservative estimate of $100k per year). This benefit is a result of eliminating lost certificates and significant shipping fees, while providing a more efficient and faster signoff. This has been well received by market leaders and the solution inspired a 2012 transport initiative, which was proposed by National Transport PMO.2. Participated as SME for the replacement of the GNG checklist: Worked to implement the automated Phase Review Record Process.3. Suggested development of automated CIQ/Data fill workflow. This process was manual, complex and time-consuming. This project recently received executive support, and is moving along well. This initiative will support faster, better, and cheaper UMTS/ LTE launches as well as maintenance window tasks such as re-homes, etc.4. Resolved request from NE mkt for Supply Chain/Sourcing critical equipment. Two escalation processes were identified and communicated to all regional RAN and C&E contacts.5. Drove team toward a higher level of contribution. Identified key market issues and escalated toward resolution. Completed an ePMO assessment and proposed development of 2012 Strategy Plan for RAN PMO. Facilitated kick off and data gathering meetings to determine objective statements, strategy framework, and project plan to generate a 2012 National RAN PMO Strategy.6. Ensured Market compliance with National RF UMTS Design Guidelines & GNG requirements. Manual processes have been automated withn the capability to archive project related documentation that may be required to support an audit.

Contract extended with AT&T Mobility by Skilgroup Inc. as Sr. program manager for the National Capital Build Program to develop and execute a plan to monitor and report status/progress on the New cell Site Build (NSB), Site Acquisition Only (SAO), and LTE (4G) activities for AT&T Mobility. Identify and report on program risks at a national level that may impact the execution of these programs.Concept Phase Deliverables• Define clearly each of the programs and gain consensus on the definition.• Understand the execution process flow for each program and be able to provide a high level condensed overview.• Develop a management plan including annual projections, monthly monitoring, risk/issue identification, and reporting for each of the programs.• Use existing tools (CASPR, RFDS…) to design the reporting and early warning systems to manage the programs.• Identify Key stakeholders and the people that implement each program

Brought on board in the middle of AT&T merger as national program manager for UMTS/3G design and pre-launch activities. Oversee associated quality processes ensuring compliance with network engineering services. This effort is the second largest technology initiative in the US valued at more than $1B investment. Since the network enhancements began in early 2005, 3G UMTS/HSDPA service deployed in the top 100 largest cities. Growth in customer base by 8.8M 3G customers and 22B minutes of use 3G in 2007 alone. Significant operating contribution of $14B to ATT revenues – largest margin from all AT&T divisions. Plans for 3G in all major metros at end of 2009 as well as bolstering capacity and quality in the Best-In-Class (second carrier) program.

Brought on board in the middle of AT&T merger as national program manager for UMTS/3G design and pre-launch activities . Oversee associated quality processes ensuring compliance with network engineering services. This effort is the second largest technology initiative in the US. Since the network enhancements began in early 2005, 3G UMTS/HSDPA service has been deployed in the top 100 largest cities. Growth in millions of new 3G customers and billions of 3G minutes in 2007 alone. Significant operating contribution to ATT revenues – largest margin from all AT&T divisions. Plans for 3G in all major metros at end of 2009 as well as bolstering capacity and quality in the Best-In-Class (second carrier) program.

Contracted by Management Decisions Inc.eSourcing Solutions Program Manager for indirect electronic sourcing initiative. Drive increased utilization of preferred eSourcing Solutions across $20B Division, including Oracle's 11i SSP5, ePCard, eCatalogs, and eLance. * Sarbanes-Oxley 404 - Participated in the division and corporate initiative for updating purchasing controls through technology, operational processes, financial and system standards* Electronic Supplier Approval (eSA)/Supplier Addition Tool (SAT) Development and Integrations (XML) - Led integration of incremental and bulk load additions to the Supplier Master File* Led re-engineering of the eSA tool and SAT tool to full integration and digitization, eliminating manual data entry and adding workflow efficiencies, data and system integrity* Participated in the business and systems analysis to move toward SMF centralized model in the Vendor Management Center of Excellence

Achieved turnaround of Professional Services Division to productivity, customer satisfaction, & profitability netting 10% corporate revenues in 9 months for organization that was consistently losing 25%-30% annually. Served in 3 capacities: · Program Mgr: Developed Services PMO. Participated in market research & analysis contributing to corporate & product strategies for messaging middleware and document management products and services. Worked with VP, Services managing $12M plan (P&L), supported sales and marketing initiatives for up-sell opportunities and client relationships.· Product Mgr: Led analysis for web–based Global Services Knowledge Base. Developed quality and benchmarking program for web–based Message Broker. Supported sales and marketing efforts for pricing, services, global distribution and launch.· Engagement Mgr: CRM liaison to high visibility clients. Led high risk, large revenue product integrations in SAP, PeopleSoft, Oracle, JDE OW, and BaaN ERPs.

Contracted by Comforce Information Services –Customer Markets eStore – worked with Marketing Communications group to provide products and information on BS Intranet and Internet. –AIN Science & Technology – Managed product development of multiple platform projects across BellSouth's telephony and ISP networks (.Net) to bring premium services to customers while pursuing and obtaining CMM certification. Achieved CMM–II certification by overcoming estimation hurdle that prevented the organization from achieving this goal for several years.

Customer Markets eStore – Worked with Marketing Communications group to provide products and information on BS Intranet and Internet.AIN Science & Technology – Managed product development of multiple platform projects across BellSouth's telephony and ISP networks (.Net) to bring premium services to customers. – Pursued and obtained CMM certification. Achieved CMM-II certification by developing a model that satisfied the estimation key practice area. This model overcame a hurdle that had prevented the organization from achieving this goal in three prior attempts.

Reported to President and CEO and led rescue operation for failing technology. Motivated team to provide the best service and bring the infrastructure to safety and soundness as well as prepare for web architecture in less than two years.Have written recommendation from my supervisor.

Contracted by The Systems Group and SAIC. – Auto Lenders Acceptance Corporation – Instrumental in the startup of D paper special financing company (ALAC). After only 2 years of operations, ALAC was processing 30,000 loans. Implemented B2B point to point networking solution downloading loan applications to Appro origination system.–American Security Group – Developed program plan for legacy financial and insurance applications. Developed systems requirements definition and infrastructure blueprint to support Banking Retail Market. Customized strategic and tactical planning methodology to support business and technology initiatives.

Ojt, Telecommunications Engineering

Activities and Societies: BIG DATA, Cloud Computing, Six /Sigma white yellow and green belt, Agile Certifications Network transformation.

Agile, Cloud Certifications, Agile Amd Cloud Certification

Technology Transformation , Software Defined Network, Virtualization, Agile, Six Sigma

Certification, Project Management Program

Activities and Societies: project management certification programDEC outsourced the PM Certification program from PMI. PM certification.

Mba, Management Of Technology

completed MBA

Bachelors, Chemistry And Mathematics

Activities and Societies: Thesis in Quantitative Photochemistry under the direction of Dr. Lawrence J. Heidt from Massachusetts Institute.

Hs Diploma, College Prep

Activities and Societies: Glee Club French Club Math Club Latin Club Winner of Freshman Debate contestI love Mt.St.Joseph Academy.

High School Diploma, College

Awarded Msgr. Aloysius R. Finn 4 year scholarship to Mt. St. Joseph Academy