Donna Croft Email & Phone Number

United States

My primary duty is to conduct surveys on behalf of the Accreditation Association for Ambulatory Health Care (AAAHC). These surveys aim to evaluate ambulatory surgery centers' compliance with AAAHC and Centers for Medicare & Medicaid Services (CMS) standards. In this role, I am credentialed to perform Medicare Deemed Status Surveys, which involve assessing centers' adherence to Medicare requirements. I serve as the Survey Chairperson, responsible for overseeing and leading the survey process. My duties include conducting thorough evaluations, analyzing data, preparing reports, and providing recommendations to help centers improve their compliance with AAAHC and CMS standards. My expertise and attention to detail play a crucial role in ensuring the quality and safety of ambulatory healthcare centers.• Conduct comprehensive on-site inspections and evaluations of ambulatory health care centers.• Evaluate and verify adherence to AAAHC and CMS regulations, policies, and procedures.• Assess the quality and safety of patient care provided by ambulatory surgery centers.• Review medical records, documentation, and policies to ensure compliance with accreditation and regulatory standards.• Interview staff members, physicians, and administrators to gather information and assess their understanding of standards and procedures.• Prepare detailed reports outlining findings, observations, and recommendations for improvement.• Provide guidance and education to ambulatory surgery centers on achieving and maintaining compliance.• Serve as a Survey Chairperson, leading survey teams and coordinating survey activities.• Collaborate with other surveyors and healthcare professionals to ensure consistency and accuracy in survey processes.• Stay updated on changes in AAAHC and CMS standards and regulations to ensure surveys reflect the latest requirements.• Participate in ongoing training and professional development to enhance surveying skills and knowledge.

Gilbert, Arizona, United States

I managed a healthcare facility, and it was a complex task that required careful attention to various aspects. I oversaw the day-to-day operations and ensured regulatory compliance, taking on a multitude of responsibilities. I focused on effective resource allocation, staff management, and financial planning to maintain a smoothly functioning facility. I also kept up with technological advancements and implemented efficient systems to enhance the quality of patient care. Prioritizing patient safety and satisfaction was essential, as I aimed to foster an environment where individuals felt comfortable and well cared for. Constantly evaluating and improving processes was crucial as I strived to create an optimal healthcare setting that met the needs of both patients and staff.• Implemented effective administrative strategies to ensure efficient and smooth operation of the facility, including the ASC, OBL, and Clinic.• Demonstrated commitment to delivering high-quality patient care by overseeing and maintaining standards of care throughout the facility. • Established and maintained a highly competent and motivated team by recruiting, hiring, and developing skilled personnel. • Proactively managed the facility's financial resources, optimizing the budget allocation and monitoring revenue cycles to ensure financial stability. • Utilized financial management expertise to analyze financial data, identify areas for improvement, and implement strategies for enhanced financial performance.• Developed and executed strategic plans, policies, and procedures to foster operational excellence and elevate patient satisfaction levels. • Leveraged expertise in electronic medical record (EMR) systems and other healthcare technologies to streamline clinical workflows and enhance patient outcomes.• Fostered open and effective communication channels among physicians, staff, patients, and external stakeholders, facilitating collaborative relationships.

Mesa, Arizona, United States

Oversaw the entire nursing staff, ensuring the provision of high-quality care to our patients. I developed and implement nursing policies and protocols, ensuring that they aligned with the latest industry standards and best practices. I worked closely with the medical team, collaborating on treatment plans and coordinating patient care. I was also responsible for maintaining the center's compliance with regulatory requirements, conducting regular audits, and implementing corrective measures when necessary. I managed the day-to-day operations, including staffing, scheduling, and resource allocation. I provided leadership and support to the nursing team, fostering a positive and collaborative work environment. I actively participated in strategic planning and budgeting, identifying areas for improvement and implementing cost-effective solutions. • Successfully ensure compliance with all licensure and accreditations for the surgery center through meticulous monitoring and prompt action. • Skillfully develop and meticulously manage the budget for the surgery center and clinic, demonstrating a strong understanding of financial principles and cost optimization strategies. Effectively oversee and provide guidance to the clinical staff in the surgery center and clinic, fostering a culture of continuous learning and professional growth. • Employ strategic coordination to maximize departmental productivity and maintain a high standard of quality management, resulting in the generation of $4 million in revenue. • Proactively oversee and manage Quality Assessment & Performance Improvement, Risk Management, and Employee Health Programs, ensuring adherence to regulatory standards and promoting a safe and healthy work environment. • Diligently develop and maintain comprehensive policies and procedures, regularly updating them to align with industry best practices. Display exceptional decision-making skills in purchasing equipment and supplies to support efficient operations.