Donna Crosier Email & Phone Number

•Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews•Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. •Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.•Complied with accuracy standards while maintaining high production rates.•Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.•Met daily with supervisor to review and submit work, and receive additional instructions

•Member of multiple Integrated Product Teams. Lead team meetings on an as needed basis. •Member of Supplier Qualification Survey as the technical expert in customer specific requirements and specifications. •Ensured suppliers had all required technical drawings and specifications for initial quoting and all subsequent design changes. •Assessed progress of tool build and facilities development against program schedule. Led customer reviews in house and at supplier manufacturing site. •Coordinated with Quality and Supply Chain Management to ensure that all preproduction documentation was submitted per the program schedule. •Coordinated build and shipment of prototype and early production components to meet build schedules. •Oversaw release of spare component and assembly part numbers into the MRP system. •Assisted in reassignment of component part tooling to new supplier to ensure supply of spare parts for the life of the program. •Supervised shipment of component parts from supplier to customer for the MRAP program including all raw material, sub components needed for part assembly as well as packaging for shipments

•Reduced warranty cost liability by 80 % while leading the review of warranty parts and coordinating responses from tier two suppliers. •Reviewed results of warranty part analysis with members of product team for incorporation in current and future designs. •Analyzed customer warranty data and reported to management and product team. Presented warranty responses along with supporting data for review and issue resolution to the customer. • Developed new test methods to validate design changes on current and new products. •Developed field repair procedures to minimize required repair time and reduce field damage including release of additional spare parts into the MRP system.•Trained assembly plant personnel and suppliers in warranty process and analysis

•Reviewed and interpreted all customer operational requirements and specifications on multiple programs in order to develop program specific Design Validation Plans.•Determined required quantity of test assemblies and components. •Scheduled and coordinated testing at multiple test facilities (domestic and foreign) to meet required program deadlines. •Provided cost estimates for validation testing and testing materials as part of a RFQ team. •Evaluated data and prepared test results for customer review and approval. •Prepared and presented Requirements Reviews to Product Team members and management. •Participated in DFMEA workshop as part of an Integrated Product Team and ensured that identified failure modes were included in the validation plan as appropriate. •Developed test procedures/methods and planned test experiments to duplicate product behavior seen in the field. •Evaluated test results and coordinated with Product Engineering to test design changes. •Developed and modified test fixtures and equipment.

•Made daily contact in the OEM plant and dealt with all customer issues on cockpit system components. •Provided daily quality reports and ensured quick problem resolution by communicating customer concerns to appropriate personnel at cockpit assembly plant. •Led inspection and repair campaigns on all installed components and assemblies. •Coordinated containment and repair campaigns by Tier 2 Suppliers.•Supplied any required spare parts and repaired cockpit systems in the vehicle as needed.•Determined the disposition components rejected by OEM assembly and supplier quality.•Improved quality and reduced costs by recommending changes in product design, manufacturing processes and customer’s installation methods.

Provided product engineering support initially on contract to Delphi through RDS, then hired as Delphi employee in 1997 based on performance.•Member of Product Team responsible for development, validation and production implementation of instrument panel assembly. •Assisted in the set-up and start-up of the Instrument Panel assembly line at the manufacturing plant in Matamoros, Mexico. •Facilitated manufacture and delivery of prototype and pilot parts. •Planned, performed and reported development and validation tests for instrument panel and passenger air bag programs. •Coordinated inspection and containment efforts at OEM plant over a 2 month period by:1)Supervising containment team from Mexico assembly plant2)Providing detailed assessment of product damage resulting from shipping3)Providing feedback of improvements seen from subsequent design changes4)Providing updates of team efforts to product team and OEM management

Division of UTC originally called Hamilton Standard. Planned, executed and reported development testing of AIr Conditioning Pack Assemblies. Facilitated in build of prototype and pilot parts.Compiled and coordinated technical information of customer reviews. Prepared and ran Cusotmer Design Reviews.Ensured proper communication and on-time delivery of quality parts by effective management of sub-suppliers.Performed packaging design for electronics. Recommended and implemented desgin changes to meet weight and cost targets.

Mba, International Business

Bs, Mechanical Engineer

Activities and Societies: ASME

Level 1 Certification, Acquisition Logistics