Donna Davis-Booth Email & Phone Number

Houston, Texas, United States

• Recruits, interviews, and trains new employees.
• Schedules staff for weekly shifts and processes payroll in Kronos.
• Generates daily reports for clients. Completes all warrant paperwork for patients (OPC, EDO and EDW), and process with probate and JP courts (Harris, Fort Bend, and Montgomery counties).
• Receives inbound calls from local hospitals, records call sheets for each facility, inputs patient data into SharePoint and Xferall.
• Dispatches an assessor to local hospitals.
• Transmits patient information to the bed board and maintains accurate data as treatment perpetuates. Provides additional support for assessments via fax for MOTS, POW, OPC, F25 and warrants.

Houston, Texas Area

• Recruited attendants and staff’s cases. Able to address individuals or situations in a professional manner while utilizing tact, sensitivity, and professionalism with associates and clients to perform clerical and.
• Processed attendant payroll documents for payment ensuring information is complete and correct.
• Identified and processed any stop payments, negative bills, and retro payment forms.
• Maintained and tracked outstanding timesheet list.
• Reviewed timesheets, COS, 2067, Service Interruption, Suspension or Delay paperwork
• Determined schedules of attendants to ensure there isn't overlapping or more than 40 hours per week.

Houston, Texas Area

• Inbound/outbound customer service collection of outstanding receivables' financial ability to pay.
• Organized and developed repayment option for delinquent customers.
• Performed skip-tracing with use of Accurint, Insight, Web, other locator tools.
• Mailed form letters to customers to encourage payment of delinquent accounts.

Houston, Texas Area

• Mailed form letters to customers to encourage payment of delinquent accounts.
• Received payments and posted amount paid to customer account, using computer and paper records.
• Conferred with customer by telephone to determine reason for overdue payment and review terms of sales, service, and credit contract.
• Persuaded customer to pay amount due on credit account, non-payable check, and negotiated extension of credit.

Houston, Texas Area

• Efficiently managed the front desk in areas of computerized processes utilizing various software to handle scheduling, billing and collections, medical records and insurance claims for private insurance companies and.
• Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality.
• Acted as liaison between patients and staff to address and/or resolve problems, inquiries and concerns including test results and topical prescription renewals.
• Prepared patients/rooms for physical examinations; interviewed patients to obtain medical histories; explained treatment procedures; sterilized equipment and properly disposed of contaminated supplies.
• Coordinated and followed up on daily laboratory-related procedures and communications.
• Gave treatment and injections to patient and performed the routine tests in laboratory.

Houston, Texas Area

• Mediated repayment plans between outstanding liabilities and delinquent customers.
• Perform skip trace activities utilizing internet people search, pulling credit bureaus and using Cole's directory assistance.
• Negotiate financial settlements to avoid litigation.
• Acted as liaison between entities.