Donna Dougherty Email & Phone Number

Elmer, New Jersey

Turnersville, New Jersey

Manage the activities of the Bank's back office deposit operations and support personnel. Ensure the departments are in compliance with all applicable banking laws and regulations. Areas of responsibility include:- Cash Management operations- Overdraft administration- FRB returns and adjustments- Exception item processing (NSF, non-posted, stop payments etc.)- Check fraud detection- General ledger and cash settlement- New account Customer Identification Program (CIP) compliance- Quality control for new deposit accounts and maintenance- Individual Retirement Account and time deposit processing- 1099 reporting- Administration of parameters for Fidelity Information Services (FIS) Bankway core system processing, resolution of system issues, and implementation of new system features- Writ and levy processing- Regulatory compliance (Regulations CC, D, DD, E, J)- Represent department on various bank teams and special projects (branch acquisitions and sales, branch capture, remote deposit and mobile deposit implementation, Image Cash Letter implementation, core system upgrades, servicer conversions, e.g.)- Evaluate new and existing technology and equipment to improve productivity, enhance processes, and control expenses- Manage staff of 22; encourage employee development and retention by establishing objectives and goals that are measurable in terms of productivity and customer satisfaction

Williamstown, Nj

Provide administrative support for packaging equipment manufacturing facility. Responsibilities include:- all phases of accounts receivable and accounts payable processing utilizing Peachtree Accounting software- job cost analysis- payroll processing- accounts receivable collections- state and local tax filings- maintenance of inventory database- input and tracking of new purchase orders

Egg Harbor City Nj

Numerous management positions for a 70+ branch bank including:Statement Rendering and Deposit Risk Control Manager - Managed bulk file and statement mailing; utilized software to detect and minimize fraudulent account activity.Electronic Banking Manager - Directed staff of 15 employees in ACH, ATM, and Bank-by-Phone departments; analyzed and implemented computer updates, conversions, and acquisitions; managed and scheduled ACH file transmissions and assisted customers with file set-up; VRU programming.Operations Manager - Managed Bookkeeping, Research, Data Entry, Customer Service, and Adjustments departments; directed activities related to rejected, overdraft, and returned checks, FRB and bank to bank adjustments, and interest check issuance; represented the department on project teams related to core processing updates and system enhancements.ATM Coordinator - Directed daily activities related to ATM processing including deposit settlement, adjustments, and cash reconcilement; coordinated first line response vendors and installation for new ATM locations.Additional Positions - Operations Specialist, Retail Branch Manager, Teller Supervisor, Customer Service Representative, Teller Trainer.

Associate Of Science (A.S.), Business Administration, Gpa - 3.69

Computerized Accounting Technology