Donna Y. Dunlap Email & Phone Number

Big Brothers Big Sisters is a unique 100 + year old, non profit organization that provides children who are at risk with the opportunity to realize their full potential through meaningful one to one mentoring relationships. As CEO my responsibilities include ensuring my team and our board of directors are inspired to do their part to advance the organization's mission. I am accountable to meeting the needs of employees, volunteers, the children and parents we serve, donors, the board of directors and the community. I manage the organization's financials, execute the strategic plan, ensure policy/procedure compliance as well as maintain a results oriented culture. I serve as the fund raising champion and forge productive partnerships and effective donor relationships. Our agency qualified for the 2019 Big Brothers Big Sisters of America coveted Quality Award and Gold Standard Award.

Charlotte, Nc, Us

Instructor Masters of Public Administration and Certificate of NonProfit Leadership Course

Vexcel Corporation is a wholly owned Microsoft subsidiary that provides a collaboration of technology, services, and products that complement Microsoft's offerings. I manage and govern the business development process to drive optimum results for complex major account solutions pursuits. Customers utilize Vexcel as a Prime Contractor to support the design, building, implementation, deployment and support of complex solutions requiring both Microsoft and Partner provided managed services. Market coverage includes the Federal Government and Commercial- East accounts

Redmond, Washington, Us

Microsoft's IT Service Management Practice is a $50 M business that has delivered 25%-30% year over year growth. I manage the East's (which includes, Northeast, Midatlantic and Southeast) service engagement portfolio. I am responsible for designated top and relationship account's services engagement sales support, staffing, delivery quality and customer satisfaction. My role is to deliver customer expectations from the initiation of the service contract through each step of the delivery phase. My goal is to ensure the proper resources (people) and processes are put into place to enable customers to realize their business goals.

Norwalk, Connecticut, Us

Region Vice President, Sales – 1999-2003 and 2006 -2012 (12 years)• Managed Sales Managers, Technical Service Managers, Managed Services (Outsourcing) Executives and Analyst Managers to deliver client satisfaction and profitable revenue growth• Led regional and national sales operations with major account vertical market Federal Government, State and Local Government, K-16, Manufacturing, Banking and Finance, Healthcare, Energy, High Tech and insurance industry Focus• Collaborated with partners, alliances, channels and call center resources to distinguish client offerings. Developed results oriented processes that outlined expectations, identified metrics, established rewards for success and inspired accountability to performance objectives. Strategic Account Management approaches customized to win new business

Norwalk, Connecticut, Us

• Identified and developed black belt candidates that transformed business processes within the Sales organization to improve client satisfaction, eliminate waste and increase revenue performance• Completed 10 month Black Belt training, achieved Green Belt Certification while in position and overachieved annual performance objectives• Recognized by CEO for achieving Lean Six Sigma Productivity and Performance Excellence

Mba, Information Technology

Bachelor Of Science (Bs), Psychology

Certification, Non-Profit Leadership