Led departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing, reporting to Enterprise Team. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients.

Served as liaison between Professional Services and Business Development. Provided support on system operations and troubleshooting. Ran and analyzed all weekly, monthly, quarterly reports.

Managed 40+ internal and external remote resources for west region. Developed recruiting strategies that built solid EHR-certified trained team. Supported human resources staff with new hire orientations and monthly departmental meetings.

Oversaw all aspects of EHR projects from initiation to verification. Utilized phased approached to implement and deliver milestones and tasks. Tracked all deliverables and ensured project was on time and within budget.

Proposed and configured Prime Suite software to meet customer’s needs. Trained and delivered training to new provider offices on all aspects of software. Performed discovery visits and reports.

Managed family practice clinic with 3 providers. Provided leadership, support and direction for office initiatives and special projects. Managed office operations, workflow, office staff including recruitment, performance management and training / development. Maintained and operated electronic health records and billing systems, oversaw insurance billing procedures and resolved patients’ queries regarding coverage.