• Email and diary management for the General Manager of Amadeus at Farnborough International Exhibition & Conference Centre• Coordinate the staffing of all events ensuring that the calibre of the people deployed are the best to represent Amadeus • Provide comprehensive forecasting and execution of workforce planning• Assist front of house management with the recruitment and selection of the zero hour/casual workforce• Ensure accurate inputting of staffing data for billing purposes and process suppliers’ invoices within the payment terms deadline• Support the operational managers by assisting with hospitality at events when required • Process monthly expenses for GM and for all of the Farnborough operational team• Book hotels and train travel for the operational team and colleagues within the group• Keep the office managed and maintained by ordering catering equipment, uniform, safety equipment and stationery

• Email management and extensive diary management for Chief Commercial Officer and administrative support for the wider Sales & Marketing team• Coordinate meetings, produce agendas and briefing packs and take actions/minutes within team meetings• Ensure action points arising from the CCO’s activities and meetings are recorded and progressed• Organise Sales & Marketing team events by identifying a suitable venue, assist with the event content and formatting of presentations and arrange any accommodation and travel requirements • Submit monthly expenses and review the Sales & Marketing team expenses for CCO approval• Distribute the CCO’s monthly performance update video to all employees within Sales & Marketing• Review and distribute the weekly Sales performance reporting to the CEO and Leadership Group• Organise quarterly training sessions for the Sales Managers and provide feedback results to the CCO• Book train travel for the CCO and the Sales & Marketing team and also provide detailed itineraries• Review the Sales & Marketing team holiday and sickness requests and approve on behalf of the CCO• Provide holiday cover for the Sales & Marketing team PA and provide administrative support for other departments within PegasusLife Group

• Email management for Managing Director ensuring all complaints are acknowledged and forwarded to the Customer Service department for investigation• Diary management for Managing Director ensuring all relevant meetings are arranged to maximise time and deal with any conflicting meetings. Also ensure all appropriate documents are available for meetings• Process payroll for all monthly employees• Action HR procedures, taking care of new starters and leavers, preparing offer packs and references, liaising with Line Managers to ensure a smooth entry/departure from the business• Maintain all staff personnel files in accordance with current HR procedures and ensure all HR documents are scanned onto individual employees’ electronic files on payroll system • Manage sickness on a weekly basis using internal system and external Bupa system. Monitor and report all instances of staff absence to line managers where appropriate, liaising with departmental secretaries as and when required to follow up required paperwork• Attend when required any disciplinary or grievance meetings as note taker for HR and the line manager• Maintain records for all company car users, order new, replacement and hire vehicles when required. Also maintain P46 tax records for company car users• Arrange flights and hotel bookings for Directors as required and update diaries with itineraries• Manage two Receptionists who have responsibility of the running of the Reception area and meeting rooms, which requires them to prepare the meeting room, book lunches and prepare refreshments• Maintain office management by holding regular meetings with the landlord’s representative to discuss any issues with the office building and be the contact for any service men that needed access to our office area. Also tendered and obtained a new cleaning company for daily cleaning of our office space• Audio and copying typing when required

• Extensive diary and email management for 4 senior managers, including associated travel arrangements to maximise diaries • Coordinated meetings with internal and external suppliers, as well as arranging external team events• Produced and distributed weekly Senior Leadership Team agendas, actions and relevant papers• Created and formatted PowerPoint presentations and Executive papers by way of copy typing• Arranged quarterly, bi-yearly and end of year performance reviews for managers with their teams• Ordered and arranged payment of a variety of goods and services using SAP accounting system• Provided administration support to the wider teams as required• Processed monthly expenses • Organised all IS/telecom requirements for new starters/current employees• Made regular monthly updates to the organisational charts on the HR system• Reviewed ongoing training needs and coordinated individual and group sessions• Booked meeting rooms for all meetings ensuring working equipment was present and arranged hospitality when desired• Set up and maintained stationery supplies and dealt with all general administrative tasks

• Daily point of contact for all solicitors representing British Gas• Responsible for quarterly reviews with solicitors to discuss ongoing cases and costs • Management of diaries and scheduled appointments with internal and external customers• Organised weekly, quarterly and annual reviews with Solicitors representing British Gas• Proof read changes to contracts and other documentation using Word tools, e.g., track changes and maintained highly confidential records within the department• Organised team events including the annual Legal conference• Ordered and arranged payment for a variety of goods and services required by the relevant lawyers & regulators via SAP system

• Acquired, maintained and developed accounts to grow AA membership sales within new and existing employee/member benefit schemes. Clients included Cadbury’s, United Utilities and Sainsbury’s• Organised AA presence and attended Employee Benefits Exhibition, which generated 48 new leads consisting of companies with 1,000+ employees• Responsible for obtaining new benefit providers to offer AA affinity discount and quarterly special offers to all companies within their portfolio. Managed relationships with You at Work and Perkz• Strong account management skills with external and internal customers within Road Sales and Marketing, Insurance, Driving School, Business to Business and Publishing• Delivered a range of communications materials, which enhanced the performance of Affinity schemes such as direct mail welcome letter and leaflet, posters, email and web content• Managed new relationships appropriately to ensure the greatest value could be delivered in line with agreed financial targets of £50-£60 cost per acquisition• Liaised with internal departments and the Affinity Development Manager to provide support to optimise efficiencies and build the opportunities• Managed sales processes, sales reporting and management information for all affinity, partnership and third party sales• Provided support with managing commercial relationships with project coordination including web changes and negotiating promotional rates, meeting management and administrative support of Nectar• Ensured the AA upheld FSA/Data Protection and other legally required compliance in all activities

• Central contact point of the team, maintaining awareness of the activities and contact details of each member of the team• Organised conference and workshop venues and agendas within a specified budget, included liaising with delegates, hotels and conference centres • Prepared presentational and conference material which included organising graphics for pop up stands, colour brochures and worksheets ensuring all the brand guidelines were adhered to and consistent• Arranged interviews for candidates through recruitment agencies and sent relevant information• Diary management of all Human Resources Managers• Handled service orders and purchase requests through procurement systems• Organised team members travel requirements which included booking flights, hotels and hire cars• Managed the team SharePoint site and distribution lists

• Account management of employee benefit key accounts including Asda, Boots, British Airways, Sainsbury’s, John Lewis and The Police Federation• Supported Partnership Managers on larger client accounts including Tesco, Camping and Caravanning Club, Barclaycard, Littlewoods and Argos• Handled queries/requests from clients’ daily• Maintained an effective process to handle all inbound prospect opportunities from clients• Assisted in design and execution of direct marketing material, including posters, leaflets, emails and advertisements in client brochures - Tesco Clubcard, Asda, British Airways and Sainsbury’s• Supplied efficient administrative support to 9 account managers to meet their targets of £4m acquisitions, £23m retention and circa 120,000 new members per year whilst operating within specified budgets• Attended promotional days and events to provide information of the RAC offer available along with point of sale marketing material • Coordinated between the Legal team and the Advertising Compliance team to adhere FSA regulations to all marketing materials• Processed commission reports and ensured all clients payments were correct, which annually equates to approximately £120,000• Arranged via the IPS purchasing system for Purchase Orders to be raised to ensure supplier invoices are paid promptly and reported back to the Sector Manager monies paid/owed for budgeting purposes