Donna Goulet Email & Phone Number

Lansing, Mi

Conduct 18 monthly Accounts Receivable domestic and international review meetings with Sales Directors, Accounting Managers & Collection Specialists. Approve credit applications and review credit limits through credit investigation and sales history. Supervise a staff of highly competent Collection Specialists; hire, train, coach and conduct performance reviews. Develop strategies and goals to reduce exposure to Bad Debt write-offs. Review orders on credit hold. Prepare, review and analyze accounts receivable reports. Manage the relationship of third-party collection agencies. Handle Bankruptcy claims.

Charlotte, Mi

Reported daily projected incoming cash to the Director of Finance. Reconciled customer's accounts regarding payments, invoices, and credits. Contacted delinquent customers for payment arrangements and resolution.

Exceptional customer service and listening skills. Empathetic to member's financial situations. Work toward resolutions that are beneficial to the member and the Credit Union.

Managed $30M in Accounts Receivable for 6 distribution centers. Conduct credit investigations to approve the extension of credit to prospective customers. Established credit terms and set credit lines. Negotiate collections on delinquent accounts to improve cash flow.

Negotiated with customers under adverse conditions on the collection of delinquent installment loans 90+ days past due. Prepared loans for default and coordinated repossession of collateral. Served on the corporate Quality Service Committee.

Reduced Accounts Receivable over 60 days past due from 20% to an average of 10%. Approved all new accounts and established credit limits. Collaborated with sales and management to leverage credit services to maximize profitability while minimizing risk. Responsible for all reporting to an asset based lending financial institution.

Bachelor Of Science, Business Administration & Management

Associates Degree, Speech Communications