Donna Houchen Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Consulting firm specializing in assisting non-profit organizations - specifically creation, organization, resource development and strategic planning.
• Guided founder and board in creating two non-profits. The non-profits support individuals and families suffering with mental health issues, especially autism and individuals needing medical services.

Clearwater, FL

• The Friends of the Children Program is a revolutionary mentoring program that is transforming lives for foster children in the Tampa Bay area through the use of paid professional mentors.
• Realized $300,000 (75% of annual goal) in nine months for a recently implemented program with few major donors. On target to meet annual goals.
• Developed and introduced new program, including marketing support, targeted to engage businesses in supporting individual program participants. Acquired 50% of annual goal in four months with six corporate commitments.
• Identified prospects, developed annual calendar, and submitted 13 grants resulting in $110,000 in funding with $48,000 pending.
• Managed program Advisory Board by preparing monthly meetings and budget updates, monitoring board giving, and board recruitment. Maintained ongoing communication between meetings.
• Created and cultivated relationships with major donors consisting of 100 assigned prospects including proposals, program updates, personal meetings and correspondence.

Tampa, FL

• Non-profit responsible for managing all volunteers in the Hillsborough County Public Schools, with over 250 schools and centers serving over 200,000 students.
• Completed initial strategic plan for organization resulting in new branding and focused program offerings. Initiated and completed revision to mission and strategic plan to guide organizational direction through 2020.
• Directed work of internal and external resources in developing automated volunteer screening system meeting school district requirements. Prototype developed, additional functionality identified, with software test.
• Worked collaboratively with the school district and numerous community organizations to reach district goals. Provided resources to community groups and coordinated joint projects supporting SERVE’s mission.
• Introduced three new programs and expanded two others in a flat budget environment.
• Developed excellent relationships with an eighteen member Board of Trustees including monthly meetings and ongoing communications with Trustees. Guided bylaws revisions, incorporating industry best practices.

Tampa, FL

• Product and Marketing Manager for the Education Finance Division of Chase Manhattan Bank, the leading provider of education loans at colleges and universities
• Managed seven education loan products with focus on building sales, enhancing client relationships, and extending current product lines. Introduced new service to the market, placing corporation in leadership position.
• Executed first national direct marketing campaign in five years. Mailing of resulted in over $15 million in volume, with average loan amount 122% of projection. Refinement in following year, reduced circulation and.
• Coordinated marketing support and communications initiatives with national sales force. Supervised staff in execution of individual goals and interface with sales representatives.
• Selected and supervised outside vendors for telemarketing and school fulfillment. Managed in house telemarketing group that delivered $20 million in additional volume.

Bachelor'S Degree

Education record

Graduate Certificate