Donna Brooks Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Monterrey, Nuevo Leon, Mx

• Providing value-added support to IS project managers and team members, from pre-project initiation to close.• Ensure project adherence to SDLC processes.• Lead as application administrator on Project Portfolio Management (PPM) and Quality Assurance (QA) solutions by providing training, consulting, and troubleshooting; subject-matter expert & point-of-contact for the tool within IS.• Develop PMO metrics, facilitate issue resolution, corrective/preventive action for projects, value-add support for project managers, and partner within the IS leadership to identify and implement process improvements, etc.• Improve maturity in areas identified by the CIO, such as requirements management, demand and capacity management, and test maturity management.• Identify & implement improvements to the overall PMO practice.

Detroit, Michigan, Us

• Main point of contact for client-facing / direct client and ultimate client interaction for desktop management. • Lead client meetings for requirements gathering meetings, ensure clear and concise system requirements are captured in Applications Intake documentation, create interface definitions and mappings, develop UAT process and assist in testing, issue resolution, and create required system documentation. • Conduct data analysis by requesting JDisc scans of all SW within several business units, conducted data rationalization and validation, identified application types, developed and maintained CMO to FMO SW Landscape inventories. • Led as SW consultant and provided recommendations on behalf of client in decision-making process. Provided and maintained full SW inventories for SW Competence team. • Facilitated Application Intake Interviews with application owners to collect media source, licensing, install documentation, pre-requisites, dependencies, server and firewall rules.• Provided Packaging team with completed application intakes, source and requirements for packaging process.• Conducted UAT External testing in UAT environment prior to handing over UAT testing to application owners, receive/record use test cases, work as liaison between UAT owner and Packaging team to resolve issues.• Develop/maintain Project Management files and coordinate for several business unit application migrations with sensitivity to global / regional alignment within the ultimate client and the immediate client with significant organizational transformation running in the background.• Partner with application consultants to determine configuration and testing to resolve client concerns. • Prepare/provide all client communications, process flows, planning, reporting, and technical and end user test coordination.

Royal Oak, Michigan, Us

Contracted short-term assignment with Arrow Strategies

Houston, Texas, Us

*Led Change Control for Team and implemented Change Management and Incident Management for 16 applications; including tool design changes, assigning tasks & follow-ups to both internal and external teams.*Led as Application Analyst/Owner for several large client-based and internal applications. *Assisted with translation of business requirements into IT design specifications utilizing Visio and SharePoint.*Application Deployment Manager for web-based application moves on servers. Approved, scheduled, and facilitated meetings and conducted production and model office environment administrative changes. *Lead as Tools & Technology team Technical Process Owner.*Provided process and consultation for several client-based project teams on tool enhancements, capabilities, presentations, training, client implementation, migrations as well as archive and decommissions.*Supported Server Administration using Windows Server 2008 and HPIT Cloud for ordering and troubleshooting servers for team, while under guidance from System Administrator.

Houston, Texas, Us

*Assisted in creation of PMO, pillars of strength, developed standards, processes and templates for organization utilizing the PMBOK methodologies while working with multi-levels of leadership. *Led organization in SharePoint ownership/design for project tracking, documentation, standardization, action items, follow-ups*Facilitated both CAB and Governance for key stakeholders and senior leadership.*Assisted with delivery/schedule on several organizational projects when needed.

Houston, Texas, Us

*Led as Project Coordinator/Analyst for GM SRA Migration Project to move all internal/external applications to new environment.*Facilitate client meetings for Governance, Regional/Site Operation Forums, Change Management meetings including set-up, minutes, action item management, etc. *Own/design/maintain SharePoint to control documentation, access and meet record retention policies.*Successfully created and delivered high quality documentation such as presentations, spreadsheets, organizational charts, etc. utilizing MS Suite, MS Project, Visio and SharePoint*Teleworker between both Pontiac and Detroit offices to provide improved support and to strengthen the client relationship.

Detroit, Michigan, Us

*Led as Project Coordinator/Analyst for GM SRA Migration Project to move all internal/external applications to new environment.*Facilitate client meetings for Governance, Regional/Site Operation Forums, Change Management meetings including set-up, minutes, action item management, etc. *Own/design/maintain SharePoint to control documentation, access and meet record retention policies.*Successfully created and delivered high quality documentation such as presentations, spreadsheets, organizational charts, etc. utilizing MS Suite, MS Project, Visio and SharePoint.*Teleworker between both Pontiac and Detroit offices to provide improved support and to strengthen the client relationship.

Dearborn, Michigan, Us

*Effectively operated application support for Concern Driven Reporting application, compiled product problem analyses, and served as business liaison between Ford, its Global affiliates, IT, and end user for the Automotive Safety Office/Sustainability Environment and Safety Engineering organization. * Led Application Support Help Desk to identify and evaluate issues, verified processes and specifications, established solutions for User, Business, or IT support. Managed e-tracker change control process, provided opportunities for improvement, and ensured the delivery of releases. * Interfaced and strengthened relationships with Brands and Ford activities to coordinate/define/ensure all application requirements/actions were addressed. Assisted in the organizing and presenting proposals at committee meetings. * Supported the review and validation of data to ensure consistency, and to provide the Government with accurate and timely submissions in compliance with the TREAD Act.* Successfully compiled/submitted Dealer Bulletins/Notices for Ford and its affiliates to the Government to meet the Regulatory Reporting compliances. Demonstrated accuracy in analysis of Global Foreign Defect Reports, and inquiry investigations on an ad-hoc basis.

Dearborn, Michigan, Us

* Recognized for outstanding performance of applying time management techniques and taking on assignments of multiple unfilled positions. Successfully administered calendars for five Quality Managers and five conference rooms, arranged travel for all quality personnel, and provided back-up assistance for Director's Assistant. * Delivered high quality business documentation via MS Office applications for necessary meetings, performance reviews, and presentations. Assisted staff by performing Salaried Timekeeping Coordinator skills. * Webmaster for Quality website utilizing DreamweaverMX, MS FrontPage, and FTP servers. Monitored web access, met compliance for corporate record retention, and monitored access/usage of company shared drive. * Lead as Building coordinator for security and badge access, facilitated employee relocations, and coordinated building service and repair requests. * Lead the Ford Auto Buy program for department, conducted purchases with suppliers, monitored expenses, reconciled statements, and monitored per Global Information System requirements.

Dearborn, Michigan, Us

* Demonstrated excellent scheduling skills by coordinating calendars for multiple Vehicle Platform Chiefs, several conference rooms, and arranged international and domestic travel for personnel. Delivered department spreadsheets, graphs, presentations, and performance review materials.* Facilitated and scheduled Program Steering Team meetings, coordinated/created agenda, recorded/distributed minutes utilizing Pictel, MS NetMeeting and e-Room.* Maintained program Website, team e-room, Enterprise Knowledge Book of records, controlled access, designed updates, and provided audits to ensure corporate compliance per Global Information Systems and Record Retention specifications.

Dearborn, Michigan, Us

* Provided Chassis/Trim clerical assistance to 80+ salaried staff (three-Crews), maintained schedules for shifts, vacations and training, and assisted with hourly personnel communications.* Collected data and provided daily trend charts using Statistical Process Control analysis methods.* Interpreted OSHA regulations to facilitate monthly department Safety and Health Assessment Reviews and conducted ISO cross-department audits to meet compliance regulations.

Dearborn, Michigan, Us

* Provided MS Project assistance to Vehicle Operations Launch Team and prepared documentation for the facility planning, status tracking, and implementation costs of an additional work shift.

Dearborn, Michigan, Us

* Assisted Plant Operating Committee with calendars, scheduled conference rooms, and delivered quality documentation while providing lobby reception to all visitors.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Associate'S Degree, Information Systems Management