Donna Hicks Email & Phone Number

St. Louis, Mo, Us

Provide tier 1 support via telephone, desk side, remote access, and email to resolve all reported incidents and service requests on a 24 x 7 basis. Technician provides primary problem troubleshooting and documents actions in the IT ticketing system. Records root cause resolution or escalates to tier 2 IT groups as defined.Manage user’s passwords in AD, Email, and other systems Help with set up of Mobile DevicesPC software installs and break/fixSystem Administrator for… Show more Provide tier 1 support via telephone, desk side, remote access, and email to resolve all reported incidents and service requests on a 24 x 7 basis. Technician provides primary problem troubleshooting and documents actions in the IT ticketing system. Records root cause resolution or escalates to tier 2 IT groups as defined.Manage user’s passwords in AD, Email, and other systems Help with set up of Mobile DevicesPC software installs and break/fixSystem Administrator for Footprints ticketing system. Responsible for all changes necessary including additions and deletions of users, changes in setup and design.Provide support for all peripheral equipment that is used as a complete technology solution for employees.Technician is responsible for the monitoring of the Data Center. Respond to environmental and utility alerts and implement corrective actions or escalations when necessary. On-site contact for maintenance events for the Data Center.Perform backup media collection and transfer to offsite locations per company design. Serve as primary for file restoration for end users for all Arch locations.The position serves as a communication center to keep IT personnel and ACI employees informed of situations that might impact the availability of ACI business technology.Publish events on company portal informing users of startups, shutdowns, reboots, and system outages. Notify external service providers of Arch system outages and the restoration of normal operation activitiesGenerate purchase orders following established workflow to requisition, order, receive and pay invoices related to normal IT purchasing processes. Show less

First, second and third tier Helpdesk/Desktop supportSupported a globally located multinational workforce MS Exchange email administrationCreate mail enabled user accountsModify a user’s account permissions Add user’s accounts to Distribution/Security GroupsCreate and modify Shared MailboxesManage user’s passwords in AD, Email, and other systems Rebuild user profilesHelp with set up of Mobile DevicesPC software installs and break/fixMonitor key… Show more First, second and third tier Helpdesk/Desktop supportSupported a globally located multinational workforce MS Exchange email administrationCreate mail enabled user accountsModify a user’s account permissions Add user’s accounts to Distribution/Security GroupsCreate and modify Shared MailboxesManage user’s passwords in AD, Email, and other systems Rebuild user profilesHelp with set up of Mobile DevicesPC software installs and break/fixMonitor key components to resolve problems before it’s noticeable to the user communitySupport IT customers, troubleshoot and solve problems over the phone and in personUtilize Remedy OnDemand to submit, modify, resolve, close requests for assistanceMaintain and create Helpdesk proceduresServer monitoring and reboots as needed. Server backup support.Communicate systems status to Plant Contacts and other key personnelWork on special projects as required Show less

Maintained optimum system availability for user processing and completing all master schedules and processing on a timely basisMonitored NT/2000, Novell and UNIX servers. OS/390 mainframe, VM/VSE, and AS/400 mainframeUtilized Veritas to monitor UNIX systemsUtilized Backup Exec to edit and maintain scheduled jobsMaintained tape backups and libraries for all systemsPerformed ABEND resolution of mainframe production jobs, which included problem determination, making the… Show more Maintained optimum system availability for user processing and completing all master schedules and processing on a timely basisMonitored NT/2000, Novell and UNIX servers. OS/390 mainframe, VM/VSE, and AS/400 mainframeUtilized Veritas to monitor UNIX systemsUtilized Backup Exec to edit and maintain scheduled jobsMaintained tape backups and libraries for all systemsPerformed ABEND resolution of mainframe production jobs, which included problem determination, making the appropriate corrections to JCL and restarting jobsRecognized, diagnosed and documented system errors using RemedyReported unresolved problems to responsible vendors, analysts or usersPerformed reboots, backups, restoring of files and weekly system maintenanceProvided primary Helpdesk support during the night shift for all usersSupervised employees in a fair and consistent approachEvaluated employees using performance appraisals Show less

Working knowledge of host based mainframe equipment including CPU’s, cartridge and silo drivesResponsibilities included maintaining nightly job flow from automated CA-7 schedules, first level support on resolving abends, and performing IPL’sPerformed backups and various jobs on UNIX shell terminals and LAN PC Server environmentsResponsible for overseeing company wide network, comprised of 90 plus locationsResponsible for printing and disbursing all company reports by specified… Show more Working knowledge of host based mainframe equipment including CPU’s, cartridge and silo drivesResponsibilities included maintaining nightly job flow from automated CA-7 schedules, first level support on resolving abends, and performing IPL’sPerformed backups and various jobs on UNIX shell terminals and LAN PC Server environmentsResponsible for overseeing company wide network, comprised of 90 plus locationsResponsible for printing and disbursing all company reports by specified timesProvided for maintenance and upkeep of STK 2140 Laser Printers with unwinder and cutter attachments Show less

Responsible for operations of a Wang VS system, including start up, shut down and IPL proceduresSolely responsible for nightly backups and reporting for 7 companies. (2 wholesale and 5 retail store locations)Processing of all orders and invoicing nightlyGenerate customer, sales, profit and month-end reports

Performed batch processing dailyRan reporting daily and weekly for various operations Assisted with daily computer operations on IBM System 34