Donna Knicker Email & Phone Number

St. Paul, Mn

Managed a staff of five managers supporting 20-25 sales associates with a $5 million sales budget. Motivated the sales staff to achieve company goals. Partnered with the Corporate Sales division to help grow results of company objectives.* Managed and motivated the staff to perform high levels of customer service, thus winning three company awards for outstanding customer service.* Corrected the accuracy of the daily responsibilities to ensure stock levels were being properly… Show more Managed a staff of five managers supporting 20-25 sales associates with a $5 million sales budget. Motivated the sales staff to achieve company goals. Partnered with the Corporate Sales division to help grow results of company objectives.* Managed and motivated the staff to perform high levels of customer service, thus winning three company awards for outstanding customer service.* Corrected the accuracy of the daily responsibilities to ensure stock levels were being properly maintained by coaching and training associates with a clearly established roadmap to success.* Demonstrated diligent control over loss of merchandise thus reducing the shrink percentage each year with never being over 1%.* Delegated jobs to employees who showed an interest in advancing their careers, in which two associates were promoted to Assistant Managers and seven associates were promoted to Department Managers.* Maintained quality controls by training staff in new programs, policies and computer updates. Show less

Managed a team of 100+ associates to meet sales and membership goals. Strengths in training, daily operational audits and merchandise standards.* Coordinated new sales contests to ensure daily membership goals were met.* Delegated loss prevention audit responsibilities to key department associates to develop a deeper understanding of policies and procedures, thus improving audit scores.* Cross-trained associates in returns and membership to do each others' job thus reducing front… Show more Managed a team of 100+ associates to meet sales and membership goals. Strengths in training, daily operational audits and merchandise standards.* Coordinated new sales contests to ensure daily membership goals were met.* Delegated loss prevention audit responsibilities to key department associates to develop a deeper understanding of policies and procedures, thus improving audit scores.* Cross-trained associates in returns and membership to do each others' job thus reducing front end payroll allocation. Show less

Conducted inventory audits for Wal*Mart, Sam's Club and Bud's stores throughout the country. Co-developed mini operational audits to be conducted during the inventory process.

Bachelor Of Science, Finance

Activities and Societies: Delta Zeta Sorority, Treasurer of Delta Zeta

Education record

Education record

Education record

Education record