Donna Kumar, Ms Email & Phone Number

North America

- Serve as a product expert and resource for customers to help them achieve their event business goals and maximize use of the product- Analyze account history and usage to determine performance results reasons - Mitigate risk and customer churn by driving product/feature adoption while also increasing account value and profitability- Host live calls with customers to gain feedback and assist with strategic needs for software utilization- Provide customer insights and feedback to product teams for continual improvement of the product- Work with other internal teams including engineering, finance, and legal for customer needs, issues and resolution engagement

I'm currently seeking freelance writing opportunities which can include proofreading, marketing content, creative, ghost writing, and more. I'm up for any writing challenge!

Nashville, Tennessee

- Provide operational and technical assistance to managed accounts for enterprise customers- Research, prepare and present quarterly and annual business reviews for assigned accounts, in partnership with the assigned account managerServe as a product expert and resource for customers to help them achieve their event business goals and maximize use of the product- Mitigate risk and customer churn by driving product/feature adoption while also increasing account value and profitability- Provide customer insights and feedback to product teams for continual improvement of the product- Work with other internal teams including engineering, finance, and legal for customer needs, issues and resolution engagement- Research, troubleshoot, and report issues with the system as experienced by customers.

Nashville, Tennessee

- Provide operational and technical assistance to managed mid-value accounts - Research, prepare and present quarterly and annual business reviews for assigned accounts, in partnership with the assigned account managerServe as a product expert and resource for customers to help them achieve their event business goals and maximize use of the product- Mitigate risk and customer churn by driving product/feature adoption while also increasing account value and profitability- Provide customer insights and feedback to product teams for continual improvement of the product- Work with other internal teams including engineering, finance, and legal for customer needs, issues and resolution engagement- Research, troubleshoot, and report issues with the system as experienced by customers.

Nashville, Tennessee, United States

- Research and prepare tailored onboarding presentations for new, managed customers on the platform- Host onboarding calls for new customers to get them set up for success using the software- Collaborate with Sales Team for background information on new customers prior to hosting onboarding sessions- Post onboarding, facilitate introduction to account management team for new customers

Nashville, Tn

- Manage a book of business for mid-level accounts including relationship building/management and contract renewal- Prepare and present quarterly and annual business reviews for assigned accounts to show sales results and suggestions for feature implementation- Work with Legal Team for contract execution and resolution, as needed.

Nashville, Tn

I worked as part of the Enterprise Client Experience Team to provide world-class service to event creators and attendees via phone and email. In this role, I interacted with customers from around the world and loved that interaction.In working with creators, I owned customer issues and escalated to the appropriate channels as needed. Additionally, I provided instruction and tutorials about our service to existing creators and represented their voices by interfacing and collaborating with other internal teams as needed.I also was selected to serve on an internal team, called Voice of the Customer, where my live calls and conversations with customers were recorded and used as a training tool across the company. I've also been recognized by my peers for my work ethic and positivity with the "Make It Happen Spirit Award." Recent client feedback:"Donna has excellent customer service skills. She was patient when I was trying to explain my problem. She constantly offered suggestions until we resolved the problem. Great job Donna!""Donna was very knowledgeable and eager to help. She quickly handled my concern and followed up after it was complete. Very professional.""She was super helpful. She had a very positive attitude. I enjoyed hearing her reassuring responses and quickly answered my questions and concerns. Thank you!""Thank you for all of your assistance and support today Donna! You are a shining star at Eventbrite."

Nashville, Tn

Supported the consulting firm's sales team which included:Maintaining and serving as administrator for Microsoft Dynamics CRM and SharePoint intranet siteMaintenance of the company websiteTroubleshooting and resolving issues with Microsoft Dynamics CRM, SharePoint, and emails for all team members via chat, email, and phone Writing and submitting company news articles and press releases Preparing expense reimbursement reportsServing as event planner for company outings, internal client meetings, company community events, etc. Scheduling meetings and maintaining calendars for sales team membersProviding Microsoft Word, Excel, and PowerPoint support as neededProviding support to a local nonprofit organization on behalf of the company. Support included event planning, ticketing, client and guest support pre and post event, and marketing of events for the organization (Note: I have continued in this role as a volunteer after leaving InfoWorks)

Nashville, Tn

Planned and managed all aspects of the Discover Nashville program for active seniors, including alumni activities and eventsPlanned and executed special events for the organization including the annual Sage Awards Luncheon, annual meeting, donor recognition events, etcCoordinated all aspects of events with venue staff as well as volunteers working each eventManaged fund raising campaigns, including grant writing, database management, reporting, and cultivation of new donorsSet and implemented annual fund raising goals for the organization Spoke to interest groups, community gatherings, media, and current and potential donors about the organizationServed as staff liaison to board of directors and committeesDeveloped marketing materials including brochures, flyers, newsletters, invitations, programs, PowerPoint presentations, fund raising materials, advertisements, emails, social media updates and utilize online marketing tools such as myemma.comDeveloped and implemented a marketing plan within the guidelines of the organization’s strategic planMaintained donor database of all members and contactsManaged organization’s website including content management (editing, proofreading and writing) and updating of all informationSold web ad space to support the ongoing development and maintenance of the organization’s website; specifically the Web Directory of Senior ServicesSold ad space to support the printing and publication of The Directory of Services for Seniors. Goal exceeded in 2008 and 2010 by 20%Developed and monitored budget for the Discover Nashville programOrganized and supervised volunteers for successful execution of the Discover Nashville program as well as volunteers providing office support

Planned, organized and facilitated local and national educational training events. Actively participated in the planning and execution of an annual conference including meals, travel, lodging, materials, event registration and activitiesServed as project manager for the publication of all education and training materials including writing, editing and proofreading of all materialsPlanned, wrote and facilitated workshops for international leadership training seminarsServed as diplomat for the organization meeting with university officials involving disciplinary actions involving collegiate chaptersTaught organizational policies, procedures and bylaws to staff members and volunteersDistance-supervised over 50 volunteers located throughout the U.S. and Canada. Managed the operation and development of over 100 university-based chapters of the organizationServed as help desk supporting internal AlphaLink reporting system; provided support to over 100 collegiate chapters and 150 alumnae chapters across the United States and Canada. Support included troubleshooting, training, system enhancements, and teachable moments with end users

Louisville, Kentucky Area And Nashville, Tn

Recruited all part-time and full-time employees for retail location employing 100+staff membersAdministered benefits, salary, performance reviews, and counseling/correctiveaction for staff of 100+ employeesTrained and supervised the administrative personnel for new retail locationsConducted employee orientation and training sessions for new employeesWrote and published a monthly employee newsletterOrganized monthly meetings for all employeesCoordinated community volunteer programs for employees as well as employeeappreciation events

Served as an intern in the Public Relations Department and was asked to stay on for an additional semester for project work. Great experience!

Master Of Science, Public Service Management

Activities and Societies: Pi Gamma Mu Honor SocietyStudied Public Service Management with the goal of becoming more marketable as a non.

Bs, Mass Communications, Public Relations

Activities and Societies: Alpha Omicron Pi PRSSA - Public Relations Student Society of AmericaStudied Mass Communications with an emphasis.

Bachelor'S Degree, Mass Communication/Public Relations