Donna Leatherman Email & Phone Number

Atlanta, GA, US

Milwaukee, Wisconsin, US

Houston, TX, US

Houston, TX, US

Responsible for providing hands-on deployment and implementation of new VMS program, as well as assisting in the overall management and coordination of operations supporting installed and active Vendor Management Services (VMS) programs. This includes assisting in the development, finalizing, revising and on-going continuous improvement of the deployment.

Houston, TX, US

Responsible for the team that manages all TAPFIN implementations. That includes providing oversight of the deployment of new programs as well as occasional hands-on deployment and implementation of new MSP programs. This includes owning the development, finalizing, revising and on-going continuous improvement of the deployment methodology, design and.

Identify, develop and execute salesstrategies to increase sales production for multiple business units; Select Business (SBU), Personal Lines (PLU), and Benefits Plus product line. 2003 Awarded profit center of the year for largest increase in premium production and client retention for Personal Lines Division

Account Management of local business relationships within a specified territory to increase publication circulation and advertising revenues.

Management of Donor Group relationships within a specified territory. Facilitate and coordinate media activity and interest to increase volunteer blood donations.

Total accountability for creating and implementing a successful marketing strategy to meet/exceed sales and profit targets for local staffing group office

• Support Vice President, Strategic Accounts in maintaining account profitability and business development goals of $80 + Million in annual revenue generated by WorldCom, Citigroup and their affiliates. Overall.
• 1999 Exceeded Sales Plan by 40%
• 2000 Exceeded Sales Plan by 18 %
• Successfully negotiated and resolved a WorldCom account receivable issue resulting in the collection of $1.2 Million dollars of aged items.

• Direct responsibility for providing leadership, management, training and development for all named account dedicated service associates. This includes over 120 local field operations and 5 dedicated site locations.
• Designed and Implemented Extranet Site for account management and operation guides utilized by Field and Corporate Management Teams
• Established Contract Compliance procedures for all field locations reengineering our customer pre-billing audit process “ Laundromat”. WorldCom Executives recognized this process as “Best Practice” and have implemented.
• Point of Contact Responsibility for WorldCom Mass Markets Vendor Audit 1997 reducing company exposure from $10 Million to $1.4 Million. Successful mediation and negotiations further reduced exposure to $65,000

• Field Operations responsibility for profit center dedicated to WorldCom, Georgia. Accountable for employee performance, quality assurance, profitability and revenue growth for eight WorldCom locations. Identified and.
• Recognized revenue growth from $5 Million to $8 Million
• Business Plans implemented to strengthen Strategic Workforce Management Operations Model resulting in increased customer satisfaction and increased revenues for Financial and Technology business units.
• Awarded Exclusive Vendor Agreements for Pre-Paid Call Center Services, $2,000,000 and Revenue Systems Commissions $1,000,000

• Client Services AnalystClient Reporting SpecialistSpecial Services CoordinatorSenior Credit Representative Accounts receivable management, invoicing and performance reporting for Fortune 500 clients.
• Assisted with the design and implementation of several back office support systems; PeopleSoft, MVP, BOSS I & II.
• Designed and Implemented EDI billing capabilities enterprise wide
• Taskforce Participant for Corporate Initiatives; Corporate Standards, Enterprise Modeling, Affiliate Vendor Automation

Collection Supervisor

Credit Supervisor/Accounts Payable

Assistant Manager – McDonald’s Franchise

Assistant Manager – McDonald’s Franchise

General Office Clerk