Donna Griff Email & Phone Number

New York City Metropolitan Area

Associate Director, Global Delivery Partner for Kyndryl, past IBMer for 25+ years.

Delivery Partner Executive

Greater New York City Area

Warren, New Jersey

Service Integration Leader responsible for Deskside, Help Desk, Mobility, Platform Management, SCCM and VDI delivery to our Customers.

Oversee 35+ direct reports nationwide for Desktop Services in the EUS organizationResponsible for providing HR duties and direction including Base Pay, Yearly PBCs, IDPs, et al.Responsible for management of regular, supplemental employees and contractors on multiple accountsResponsible for allocating resources for project work across NJ End user services accountsResponsible for managing entire account for EUS Deskside services, end to end including: SLA Attainment, Deskside… Show more Oversee 35+ direct reports nationwide for Desktop Services in the EUS organizationResponsible for providing HR duties and direction including Base Pay, Yearly PBCs, IDPs, et al.Responsible for management of regular, supplemental employees and contractors on multiple accountsResponsible for allocating resources for project work across NJ End user services accountsResponsible for managing entire account for EUS Deskside services, end to end including: SLA Attainment, Deskside Procedures / Processes, LEAN implementation, oversight of all direct reports for entire deskside service, interface with customer and account management. Currently managing the Hess Account, Avis Budget Account, Panasonic Account, - overseeing in total over 100 deskside technicians, project managers, team leads and SMEs in the U.S.Work globally with all IBM towers including Server, SSO, Intel, and Network teams across multiple borders including India, Canada. Show less

Served as the Team Lead for the IBM Global Services group supporting Remote locations, Ticket Masters and Site Focals in the Northeast.Developed Remote Site support model for Lucent and Avaya Locations in the Northeast. Worked along with management and internal groups to implement new model for remote support; Functioned as Team Lead for 3 Ticket Masters for all of IBMGS Northeast. Also functioned as Team Lead for the Northeast Site Focals. Helped to create process to implement new… Show more Served as the Team Lead for the IBM Global Services group supporting Remote locations, Ticket Masters and Site Focals in the Northeast.Developed Remote Site support model for Lucent and Avaya Locations in the Northeast. Worked along with management and internal groups to implement new model for remote support; Functioned as Team Lead for 3 Ticket Masters for all of IBMGS Northeast. Also functioned as Team Lead for the Northeast Site Focals. Helped to create process to implement new Ticket Master / Site Focal roles. Worked with programming team to automate daily reports for all ticket tracking / load tracking reports in the Northeast. Converted several Sites from McAfee/Webmonitor to e-ESM / ManageNow ticketing system. Helped to develop documentation to facilitate transition. Worked with technicians to insure smooth transition. Show less

Served as the Team Lead for the IBM Global Services Desktop Support Group in the Lucent Technologies Mt. Olive Product Realization Center (PRC)Oversaw Desktop Support services to 800+ customer base. Maintained highest level of Customer Satisfaction, handle trouble escalations, report metrics to both IBM and Lucent management.Instrumental in converting site from manual ticketing system to McAfee Help Desk. Functioned as project manager and interfaced with the customer to insure a… Show more Served as the Team Lead for the IBM Global Services Desktop Support Group in the Lucent Technologies Mt. Olive Product Realization Center (PRC)Oversaw Desktop Support services to 800+ customer base. Maintained highest level of Customer Satisfaction, handle trouble escalations, report metrics to both IBM and Lucent management.Instrumental in converting site from manual ticketing system to McAfee Help Desk. Functioned as project manager and interfaced with the customer to insure a smooth transition.Managed team of 5-10 IGS / ITS desktop support technicians. Oversaw Installation Team on-site. Show less

Served as the project manager for the deployment of client/server applications across Lucent Technologies Network Systems with responsibilities including site surveys, inventory reports, upgrade proposals, scheduling, installations, training and main interface between customer and developer. Coordinated the successful installation of a financial system (FINS) to 500+ PCs through financial coordinators.Maintained databases of all deployment information both in Access and through Web… Show more Served as the project manager for the deployment of client/server applications across Lucent Technologies Network Systems with responsibilities including site surveys, inventory reports, upgrade proposals, scheduling, installations, training and main interface between customer and developer. Coordinated the successful installation of a financial system (FINS) to 500+ PCs through financial coordinators.Maintained databases of all deployment information both in Access and through Web front-endManaged and scheduled work for field technicians on project Show less

Member of development team for NS CFO Organization Web Site on Lucent intranet.Provided applications development for CFO Organization including database and other PC-based programs.Responsible for systems administration tasks for CFO organization including LAN administration, mail administration, shared peripherals, shared information (clipart, fonts, templates), Internet access, mainframe access, and remote access.Responsible for research and development of hardware and software… Show more Member of development team for NS CFO Organization Web Site on Lucent intranet.Provided applications development for CFO Organization including database and other PC-based programs.Responsible for systems administration tasks for CFO organization including LAN administration, mail administration, shared peripherals, shared information (clipart, fonts, templates), Internet access, mainframe access, and remote access.Responsible for research and development of hardware and software for CFO organization including video conferencing, voice recognition, multimedia, and presentation media.Administered entire computer training center and provided classroom computer training to CFO organization on CIO standard PC applications. (Microsoft Windows, Word, Excel, PowerPoint, Netscape, Internet Show less

Participated in all phases of system development and design of a management information system including project management, data analysis, function analysis, screen design, report design and troubleshooting.Provided general customer support and ad-hoc analysis after the system was turned over to production.Assisted Business Unit personnel in the analysis of the system and its transactions in order to evaluate new requests and correct variations from expected results.

Provided support to the Network System CFO organizations in the use of computers (micro, mini and mainframe). Included application design & programming, software evaluation, software investigation and problem investigations.Automated download processes from the mainframe (VM/CMS) to the personal computer.Created Database and other applications to replace manual, paper intensive tasks.

Provided support to the Network Systems CFO organizations in the use of computers.Developed small applications to increase the productivity of the end-user. Responsible for the design, development and instruction of classes in the following areas: MS-DOS, spreadsheet, word processing and asynchronous communications.Evaluated software and interfaced with vendors to secure serviceability of products. Informed the Network Systems organizations of the most recent innovations in computers… Show more Provided support to the Network Systems CFO organizations in the use of computers.Developed small applications to increase the productivity of the end-user. Responsible for the design, development and instruction of classes in the following areas: MS-DOS, spreadsheet, word processing and asynchronous communications.Evaluated software and interfaced with vendors to secure serviceability of products. Informed the Network Systems organizations of the most recent innovations in computers and software. Provided on-demand computer and training support both on-site and to remote locations. Show less

Did nightly and weekly book close for all store revenue, made daily deposits. Managed night shift team at the store for all personnel. Created store work schedules.