Drives business development efforts by recruiting new clients. Liaison between clients and Executive Director.

Met with trainers and clients routinely to discuss in-class learning software applications and effective usage of such applications. Coached and supported associates with Achieve Global Learning Stellar Service skills.• Presented industry conferences to audiences of 100 clients on Year-end Compliance statutory regulations, improving W2 reporting, Tax Filing and client retention.• Applied tools and skills to trainers, increasing standards and quality survey scores.• Trained clients and associates with ADP applications and software, prepared to complete their job. • Designed custom training materials, when needed, enforcing learner’s knowledge.• Traveled to clients’ site to support clients’ training, reducing implementation starting time.• Created Action Plans to support trainers’ with classroom skills, improving quality environment for client experience.• Worked with development teams as course champion testing and supporting training documentation and integrity of materials.

Trained client's with ADP Payroll, Human Resources, Time and Attendance, and Year-end Federal and States Statutory updates. Helped support and train associates with in-house applications. Designed custom training materials when needed. SR. Customer Service Rep/Customer Service Rep Supported client's with questions and setup. Worked with a database of 300 client's maintaining 86% quality survey scores.