Donna Ling, Pmp, Csm Email & Phone Number

Santa Clara, California, US

• Work closely with business owners, product managers, SMEs, technical writers, and various project stakeholders, to develop technical and sales training courseware according to Hitachi corporate and Academy standards..
• Recent accomplishments: - Managed several Global Sales Kick-off training programs, development of three Sales Playbooks that include a series of supplemental documents and localization in six languages, and the.

San Jose, CA, US

• Worked with various cross-functional global teams to design, manage and execute high quality leadership training programs, to help Cisco build and broaden relationships with Chinese enterprises executives and.
• Managed a range of communication activities that aligned with different phases of the project execution.
• Worked with content manager, speakers, language specialists, and localization team to deliver high quality of bilingual training course agenda and materials.
• Researched, created and designed an array of bilingual documentations, such as the student and faculty booklets, program surveys and an 80+ pages program process document on a regular basis.
• Compiled, tracked and analyzed daily and overall program surveys results that include translating customer written comments from Chinese to English.
• Prepared post program debrief presentation for Cisco Executives and sales team based on survey results, lessons learned and process improvements.

Palo Alto, CA, US

• Worked with program managers and engineers to gather requirements on ongoing program changes and enhancement. Kept track of project status, milestones and deliverables to ensure successful implementation in a quarterly.
• Defined and coordinated execution of new program launch, managed localization projects for 7-8 languages. Performed QA testing and provided feedback
• Worked with engineers to simplify reporting process resulting in a 50% time savings.
• Developed training materials utilized by Worldwide Call Centers for new release, enabling easier and effective training experience.
• Maintained and made periodic updates to a 50+ pages business rules document and 40+ notifications to ensure worldwide compliance and consistency across three call centers.
• Defined and documented processes and procedures for the program to ease future training and reduce cycle time.

• Prioritized workload and coordinated with engineers and customers. Tracked project progress and costs vs. project plans to ensure management of timely achievement of project deliverables.
• Maintained a client database with over 2,000+ clients using ACT! Database. Used ACT! Database for marketing campaigns that were targeted in the semiconductor industry.
• Supported VP of Sales and CEO on writing online marketing campaign emails and materials. Internet marketing research for sales leads.
• Responsible for accounting and budget control, processed A/R and A/P. Reconciled bank statement, analyzed and prepared accounting reports such as Profit and Loss, General Ledges, Balance sheets using QuickBooks Pro.
• Acting HR manager, processed new hires paperwork, handled employee benefits questions and issues.

Dallas, TX, US

• Conducted daily workload meeting with DSL technicians. Scheduled and prioritized jobs and assigned to technicians. Prepared reports and proposals for management team on a weekly basis. Responsible for extensive.
• Ensured project delivery by deadlines through detailed recording and monitoring all job progresses, updated project logs in an UNIX environment.
• Coordinated with customers, engineers and provisioning centers; dispatched technicians whenever trouble tickets arise, managed backlog and holding orders, handled escalation whenever needed.

• Prioritized and managed desktop publishing projects using MS project, QuarkExpress and Adobe Illustrator. QC before delivery; ensured delivery by priority deadlines.
• Worked with translation vendors, advertising and printing companies; managed files from translation, through internal/external review, to final delivery to clients.
• Wrote business proposals and created estimates for upcoming new projects, presented them to management team and customers.
• Marketed software and hardware sale. Performed product pricing negotiation with vendors; promoted new products to customers using email blast, mailing and phone calls; processed on-line and telephone orders.
• Enhanced and updated company website and product information using Adobe GoLive.
• Maintained high level of customer satisfaction through heavy customer interaction. Provided technical support to customer with multilingual computing needs.

Certification, Project & Program Management

Certification, Networking & Telecommunication

Minor, Business Computer Information System

Bs, Business Management