Donna Ling, Pmp, Csm Email & Phone Number

Santa Clara, California, Us

•Work closely with business owners, product managers, SMEs, technical writers, and various project stakeholders, to develop technical and sales training courseware according to Hitachi corporate and Academy standards. Courseware includes web-based training, video production, student guides, lab guides and instructor guides. In addition, manage global sales kickoff projects and training programs by collaborating with cross functional teams globally•Recent accomplishments: - Managed several Global Sales Kick-off training programs, development of three Sales Playbooks that include a series of supplemental documents and localization in six languages, and the development of a sales certification under a tight deadline - Managed the development of a multifaceted university program that prepares students to launch their careers in enterprise IT and participate in the humongous market opportunity

San Jose, Ca, Us

• Worked with various cross-functional global teams to design, manage and execute high quality leadership training programs, to help Cisco build and broaden relationships with Chinese enterprises executives and government officials. Each program was continuously improved, highly rated, and directly contributed to sales performance, with the most recent program which earned the best of all overall satisfaction rating (5 out of 5). • Managed a range of communication activities that aligned with different phases of the project execution.• Worked with content manager, speakers, language specialists, and localization team to deliver high quality of bilingual training course agenda and materials.• Researched, created and designed an array of bilingual documentations, such as the student and faculty booklets, program surveys and an 80+ pages program process document on a regular basis.• Compiled, tracked and analyzed daily and overall program surveys results that include translating customer written comments from Chinese to English.• Prepared post program debrief presentation for Cisco Executives and sales team based on survey results, lessons learned and process improvements.

Palo Alto, Ca, Us

• Worked with program managers and engineers to gather requirements on ongoing program changes and enhancement. Kept track of project status, milestones and deliverables to ensure successful implementation in a quarterly basis. • Defined and coordinated execution of new program launch, managed localization projects for 7-8 languages. Performed QA testing and provided feedback• Worked with engineers to simplify reporting process resulting in a 50% time savings. • Developed training materials utilized by Worldwide Call Centers for new release, enabling easier and effective training experience.• Maintained and made periodic updates to a 50+ pages business rules document and 40+ notifications to ensure worldwide compliance and consistency across three call centers. • Defined and documented processes and procedures for the program to ease future training and reduce cycle time. • Prepared membership, Solaris Competitive Landscape and HW revenue reports using Brio, TechTracker, Excel and PowerPoint. Analyzed data and trending to determine program/offerings utilization and effectiveness. Updated and maintained WIKI site, and created presentation for management team on a monthly basis.

• Prioritized workload and coordinated with engineers and customers. Tracked project progress and costs vs. project plans to ensure management of timely achievement of project deliverables. • Maintained a client database with over 2,000+ clients using ACT! Database. Used ACT! Database for marketing campaigns that were targeted in the semiconductor industry. • Supported VP of Sales and CEO on writing online marketing campaign emails and materials. Internet marketing research for sales leads. • Responsible for accounting and budget control, processed A/R and A/P. Reconciled bank statement, analyzed and prepared accounting reports such as Profit and Loss, General Ledges, Balance sheets using QuickBooks Pro. • Acting HR manager, processed new hires paperwork, handled employee benefits questions and issues.

Dallas, Tx, Us

• Conducted daily workload meeting with DSL technicians. Scheduled and prioritized jobs and assigned to technicians. Prepared reports and proposals for management team on a weekly basis. Responsible for extensive workload in a multi-tasking environment. • Ensured project delivery by deadlines through detailed recording and monitoring all job progresses, updated project logs in an UNIX environment. • Coordinated with customers, engineers and provisioning centers; dispatched technicians whenever trouble tickets arise, managed backlog and holding orders, handled escalation whenever needed.

• Prioritized and managed desktop publishing projects using MS project, QuarkExpress and Adobe Illustrator. QC before delivery; ensured delivery by priority deadlines.• Worked with translation vendors, advertising and printing companies; managed files from translation, through internal/external review, to final delivery to clients.• Wrote business proposals and created estimates for upcoming new projects, presented them to management team and customers. • Marketed software and hardware sale. Performed product pricing negotiation with vendors; promoted new products to customers using email blast, mailing and phone calls; processed on-line and telephone orders.• Enhanced and updated company website and product information using Adobe GoLive.• Maintained high level of customer satisfaction through heavy customer interaction. Provided technical support to customer with multilingual computing needs. • Maintained an accurate database with 2,000+ clients & 100+ multilingual products using FileMaker Pro.• Accounting responsibilities included budget control, monitoring of AP and AR.

Certification, Project & Program Management

Certification, Networking & Telecommunication

Minor, Business Computer Information System

Bs, Business Management