Donnalyn Robles Email and Phone Number
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A PM at heart with a focus in customer-relationship management, I've had the privilege of working with the coolest companies (Apple, Dyson, PepsiCo, Instacart, Audible, Trader Joes, and Outdoor Voices to name a few ✨) during 10 years managing strategic projects, platform implementation, customer onboarding, video production, and cause-marketing partnerships.Most recently, at monday.com and Clyde, I led & successfully completed onboarding and hands-on implementation projects for key enterprise and mid-market accounts. Not long ago, I oversaw the execution of digital projects and video production for key accounts -worth $10.8M- partnering with The Muse to drive their employer brand strategy and recruitment. Other career highlights include managing key accounts & fundraising for non-profit organizations with national and global impact (The Smithsonian & The Estée Lauder Companies’ breast cancer charity, BCRF) as well as supporting sustainability efforts at a multi-national corporation (BASF).My ability to drive results is based not just on being customer-driven, highly organized, and strategic, but also on my ability to use my deep sense of empathy to develop authentic relationships--both internally and externally. Being naturally curious, I'm always looking for opportunities to learn, level-up, and support revenue generating/high impact teams. So, regardless of official job titles, I seek projects that expose me to different parts of a company, improve processes, and provide the highest value and long-term value for customers.🌟 🌟My tech stack includes: PM tools (Monday.com, Airtable, Jira, Asana) 🔸Integration software (Zapier)🔸Commerce platforms (Shopify, Salesforce Commerce Cloud, Magento, Big Commerce)🔸ERP platforms (SAP, Sage) 🔸CRM systems (Salesforce Service Cloud, ZenDesk, Gorgias)DM me to discuss opportunities!
Workflow Magic
View- Website:
- workflowmagic.co
- Employees:
- 11
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Professional Services Manager (Implementation Team Lead)Workflow MagicLisbon, Portugal
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Senior Implementation ManagerWorkflow Magic Nov 2023 - Present- Certified monday.com consultant specializing in implementations, consulting, onboarding, training and customer support.- Oversee team of Solution Architects and Implementation Consultants in successfully implementing monday.com solutions for clients.- Developed and optimized internal processes and SOPs to ensure knowledge sharing and timely, efficient project delivery.
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Senior Implementation ConsultantClyde Apr 2022 - Apr 2023New York, New York, UsLed & successfully completed onboarding and implementation projects for mid-market and enterprise companies, such as Dyson, Rebag and Karcher, delivering $1.9M+ in revenue. Responsibilities included:- Scoping and reviewing implementation requirements to ensure alignment of client objectives, timelines, and integration architecture including commerce platforms: Shopify, Salesforce Commerce Cloud, Magento, Big Commerce, enterprise resource planning (ERP) platforms: SAP, Sage and Customer relationship management (CRM) systems: Salesforce Service Cloud, ZenDesk, Gorgias, etc.- Liaising with internal and external stakeholders on project details, timelines, and potential risks to ensure deliverables are executed to the highest standard with optimal time to value. - Organizing end-to-end tests and conducting training sessions for all relevant stakeholders based on each client's unique tech stack and Clyde configuration.- Preparing reference material to facilitate training, share insights and best practices, and support a seamless interaction with company products and services.- Overseeing special projects with external agencies for module improvements, accessibility compliance audits, and first-of-its kind implementations, which mandated the creation of new processes.- Communicating project-related insights for continuous improvement and accurate forecasting within the broader organization. -
Implementation ConsultantMonday.Com Feb 2021 - Apr 2022Tel Aviv, Israel, IlOwned onboarding and hands-on implementation for strategic enterprise and mid-market accounts including Pepsico, Disney, Kohler, and Trader Joe’s. Responsibilities included:- Building and executing onboarding plans connecting customer goals and challenges with monday.com technical solutions.- Leading discovery sessions to ensure alignment with client specifications, uncover additional product applications, and partner with Consulting and Product teams on upsells and expansion opportunities.- Managing timelines to support the seamless and efficient transition of time-sensitive workflows into monday.com.- Developing training plans and leading webinars, consultations, and demos to educate end users and ensure platform adoption.- Representing the customer internally to influence product roadmap development.- Driving internal cross-functional improvement projects.Additionally, as Marketing SME (subject matter expert) I developed, launched and implemented monday.com marketer, which is currently offered as an all-in-one product solution for customers to manage content calendars, track creative requests, and analyze data for campaigns. -
Senior Project Manager, Creative Services & OnboardingThe Muse Jan 2020 - Feb 2021New York City, New York, UsRetained as critical staff after 75% of organization was laid-off in post-COVID restructure. Helped develop and launch entirely new product offering during this critical business transformation.Additionally in this role, I:- Led client onboarding as well as execution of digital projects and video production from start to completion for a portfolio worth $10.8M comprised of 180+ mid-market and enterprise companies including Apple, Audible, Instacart, Outdoor Voices, Wells Fargo and Geico.- Steered brainstorming sessions to ensure videos met strategic recruitment goals; coordinated video shoot logistics, oversaw revisions and client approvals; and managed timelines.- Served as onsite producer for location scouting, stylistic guidance, time management, and interviewing talent.- Created and analyzed new and existing processes to enhance productivity, resolved tech issues, and continuously improved the client experience; managed client success survey and tracked KPIs to support recommendations to management.- Partnered cross-functionally on new product rollouts, project execution, and trainings with account management, sales, product, production, content, legal, and finance. -
Project Manager, Client ServicesThe Muse Mar 2018 - Jan 2020New York City, New York, Us
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Corporate Sponsorship ManagerCooper Hewitt, Smithsonian Design Museum Jun 2017 - Mar 2018New York, Ny, UsManaged and grew Corporate Membership program, including IBM and Adobe, to meet $175,000 revenue goal. Responsibilities included:- Developing corporate briefings, sponsorship proposals, exhibition materials, and appeals to meet $2M sponsorship goal.- Generating donor agreements, invoices and acknowledgement letters; organized corporate fundraising events, oversaw funder credits across the institution. -
Manager, Strategic Partnerships & ProjectsThe Breast Cancer Research Foundation Jul 2015 - May 2017New York, UsManaged 50+ partner brands including Gap, Tory Burch, S’well, and Crunch Fitness that raised $2.5M in annual revenue. Responsibilities included:- Onboarding new partners, preparing cause marketing impact reports, developing cause-marketing material, and drafting acknowledgement letters..- Leading solicitation process of auction items for gala, which resulted in 50% revenue increase, raising over $1.6M.- Managing communication and collaboration with external vendors, creative agencies, and internal stakeholders in support of Marketing team and brand partnership objectives.- Tracking budgets, workflow, and delivery for projects and events including annual ‘Shop Pink’ catalog production, website creation, digital press kits, as well as media & corporate partner cause-marketing summits. -
Associate, Corporate PartnershipsThe Breast Cancer Research Foundation Feb 2014 - Jun 2015New York, Us- Coordinated partner participation in major fundraising events; supported execution of partner events; prepared pitch decks and onboarding resources for current and prospective partners.- Generated over $300,000 in annual partner giving plus new business.- Oversaw contract renewals and financials for 140+ corporate partners.- Managed partnerships up to $10,000 in annual giving.
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Sustainability CoordinatorBasf Jun 2013 - Feb 2014Ludwigshafen, De- Partnered with affinity groups, Community Relations and nonprofit organizations to drive employee engagement and social responsibility projects. - Benchmarked competitor sustainability messaging, goals, performance summaries and engagement with NGO/stakeholder groups.- Redesigned and maintained sustainability website as a high-value resource for employees and provide comprehensive support for the Sustainable Business Contest.- Contact point for Sustainability Center North America, a multi-business unit association.- Partnered with non-profits to drive CSR efforts and represented company at external conferences.- Supported communications, research, and coordination of corporate events, business meetings, and CSR campaigns. -
Sustainability AssociateBasf Feb 2012 - Jun 2013Ludwigshafen, De- Pioneered use of digital signage through creation of interactive digital poster for global environmental campaign.- Managed sustainability content calendar for social business platform, resulting in membership and engagement increase by 60%; received Best Practices Award for knowledge sharing.- Developed internal and external marketing/communications materials to engage stakeholders and drive brand awareness; managed social media communications and tripled Twitter following.
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Volunteer Camp CounselorProject Esperanza Jul 2011 - Aug 2011- Volunteered as a camp counselor at Project Esperanza's Change My Stars English Immersion Camp Facilitated an English immersion summer camp for students between the ages of 5 and 16.- Traveled to under-served communities including immigrant populations to execute various activities such as adult English classes and outreach efforts to and determine the needs of families whose children lack access to an adequate education.
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Global Ecology InternWorld Information Transfer Jan 2011 - May 2011Responsible for attending and summarizing relevant United Nations meetings on environmental health and sustainable development.Assisted in the preparation and execution of the 20th International Conference on Health and Environment at the United Nations.Served as contributing editor for the World Ecology Report, a quarterly digest produced in multiple languages and distributed throughout the developed and developing world.
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Social Media Intern At New Jersey After 3Advancing Community Development Initiative Jan 2011 - May 2011UsWorked with Rutgers University, Johnson & Johnson and NJ After 3 on the Advancing Community Development Initiative to help build the capacity for the nonprofit to better serve the community.Developed a marketing campaign for New Jersey After 3 to generate a larger pool of long-term supporters, increase donations by 25% and secure signatures for an online petition to restore government funding.Created a social media tactical plan to expand NJ After 3’s following on social media sites, increase engagement, streamline social media communication and provide tools to measure success. -
Rutgers/Ritsumeikan Exchange ProgramRutgers University Jan 2010 - Jun 2010New Brunswick, Nj, UsConducted research on United States Immigration PolicyTraveled to Japan to conduct research on Japanese Immigration PolicyCities visited to conduct research include: New York City, Washington D.C., Kyoto and Tokyo -
Legislative InternNew Jersey Leaders Of Tomorrow Presidential Internship Program Jan 2010 - May 2010Conducted research for Assemblyman Albert Coutinho to determine the value of an arts-based education for his budget proposal for Fiscal Year 2010.Interviewed NJ Performing Arts Center to learn about their outreach efforts and outcomes with elementary and high school youth.
Donnalyn Robles Skills
Donnalyn Robles Education Details
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Rutgers UniversityPolitical Science/Art History
Frequently Asked Questions about Donnalyn Robles
What company does Donnalyn Robles work for?
Donnalyn Robles works for Workflow Magic
What is Donnalyn Robles's role at the current company?
Donnalyn Robles's current role is Professional Services Manager (Implementation Team Lead).
What is Donnalyn Robles's email address?
Donnalyn Robles's email address is do****@****ail.com
What schools did Donnalyn Robles attend?
Donnalyn Robles attended Rutgers University.
What are some of Donnalyn Robles's interests?
Donnalyn Robles has interest in Arts Engagement, Community Service, International Affairs, Photography, Music, Social Rights, Humanitarian Aid.
What skills is Donnalyn Robles known for?
Donnalyn Robles has skills like Nonprofits, Social Media, Spanish, Research, International Relations, Web Content Management, Corporate Communications, Non Profits, Social Responsibility, Internal Communications, Corporate Sustainability.
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