•Built and maintained relationships with customers to gather business requirements. Defined system and/or application scope, objectives and functional specifications along with documenting technical design. •Lead developer responsible to design and develop new market programs. Managed projects within an Agile framework which included Scrum sessions. Projects included ETL data exchanges, multiple data sources between state and internal departments for members to receive Medicaid services. The project added additional markets resulting in member records increased from under a thousand to tens of thousands.•Supported several ETL inherited projects. Tasked with the analysis and documentation of current system design, identifying deficiencies, and presenting recommendations for either continuation as designed or a redesign proposal.•Prevented over one million dollars in liquidated damages by identifying code deficiencies in an inherited project and implemented corrective code resulting in over 300K more records.•Mentor to other developers and analysts specifically on SQL, Informatica, coding best practices, standards, procedures and peer code reviews.•Managed a member collaboration working group to define the IT department standards as the Lead of the Best Practices Peer Committee.•Improved communication between management and business customers by designing a Sharepoint intake process and delegation tool used to request new development and/or report any discovered system deficiencies. Recognized by management and other department team members as the subject matter expert on Sharepoint development as a result of the successful implementation and usefulness of the tool.•Received a bonus from upper management for client and manager acknowledgement of successful deployment of new project initiative including quality work and dedication.

Promoted to Associate Web Developer October 2012 - November 2015 (retained for consulting from November 2013-2015)Associate Programmer July 2012 - October 2012•Lead Developer responsible for the design and development for both frontend and backend of systems projects.•Redesigned Community of Practice site for CID Instructors, including redesign of shared Excel spreadsheet of Instructor qualifications for over 17 learning sites. •Developed uComment Tool application to be used within learning management systems to capture comments on lessons from both instructors and students at the lesson, module, topic and page level.•Redesigned delivery of ACT SCORM modules at the lesson level, included script to redefine manifests and reference material used for lessons.•Team member in the DAU conversion of Computer-Based Training (CBT) material, adhered to clients requests and worked closely with subject matter experts to document content.

•Specialized in web & graphic design solutions for small businesses.•Provided professional quality of designs for web, print and marketing products. Included business identification products and services such as logo and print ads, e-newsletters, campaigns, etc..•Custom website design and hosting products from one page web presence sites to E-commerce sites. Included website maintenance and support.

•Responsible for the planning of web system development for intranet systems serving FIOS sales and customer service data via Verizon’s internet website. •Launched systems planned and managed to support test FIOS sites and other high profile advertised products and companies, such as Microsoft. •Analyzed, developed and reported project plans for systems and/or subsystems for new and current systems.

•Provided applications development and support for Verizon’s High Speed Solutions Call Centers, sales and technical support for high speed (xDSL) data products. Originally application systems served 100 users and grew quickly to over thousands of users.•Management responsibilities included development, maintenance, quality assurance and help desk support of application systems.•Responsible for a 1+ million budget annually and 20+ full time personnel in multiple locations throughout the U.S. and another 10 contractors.•Participant in planning meetings with several departments in the development of new call centers and defined the impact on current systems and modification needs.•Collaborated with Database Administrator for development of ETL architecture and processes for data warehouse projects.•Performed systems integration following the mergers of NYNEX and GTE.

•Designed and implemented ETL processes from several sources, including MS Access databases, Excel spreadsheets and MySql databases to migrate and integrate several systems into relational databases and reduce data redundancy and disjointed data between departments. •Defined and developed procedures for assigning representatives to internet sales and tech support requests with override logic for management.•Wrote parsing routines for incoming emails and text documents for sales and technical support departments.•Developed and supported internal applications for Verizon’s High Speed Solutions Call Centers, for sales and support departments for high speed ISDN and xDSL internet products. At this time the system applications served 30 - 100 users.

Responsible for instructing class groups in program applications. Instructing class sizes from 5 to 25 in software to system design among several system platforms and system integration. Developed curriculum, syllabus and workbooks for classes taught.

Communicating with many schools from all over the U.S., Canada and overseas to gather their alumni data in various forms and sources, including rudimentary or non-relational databases, screen-scraping processes and developing parsing techniques of single record/single paper documentation. Responsible for data manipulation, define and populate databases for alumni printed products and provide schools with clean and complete databases.