A motivated and hardworking professional with over 3 years of experience in sales, customer support, data annotation, and website content management. Proven track record in assisting customers, managing inventory, and enhancing AI through precise data annotation. Skilled in using tools like MS Word, Excel, PowerPoint, Zendesk, and CVAT. Known for excellent written and verbal communication, strong problem-solving abilities, and a commitment to customer satisfaction. Recognized for achieving high sales targets, improving customer service efficiency, and maintaining accurate records. Seeking opportunities to leverage my diverse skill set and contribute to the success of a dynamic organization.
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Customer Support RepresentativeKami Vision May 2022 - Oct 2024• Answered customer emails using Zendesk regarding product and cloud service concerns.• Provided troubleshooting for technical, software, and account issues.• Ensured customer satisfaction with our services. -
Data Annotation SpecialistKami Vision May 2022 - Jan 2023• Annotated images from CCTV footage using the CVAT tool to identify objects such as people, vehicles, animals, and other items, enhancing the AI of CCTV cameras.• Monitored elderly individuals using fall detection cameras to ensure immediate assistance for residents in need.• Created detailed reports of fall incidents during shifts and maintained accurate records for review and action.• Adhered to strict confidentiality agreements, protecting the privacy and personal information of monitored individuals.
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Website Content EncoderCreativient Digital It Solutions Nov 2021 - Mar 2022Singapore, Singapore• Collaborated with developers to provide necessary data for website migration, contributing to a smooth transition and improved user experience.• Collaborated with developers to provide necessary data for website migration, contributing to a smooth transition and improved user experience.
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Sales AssistantAnch Cycle Parts Dec 2020 - Oct 2021Angeles, Central Luzon, Philippines• Assisted customers with product inquiries and sales.• Managed inventory and restocked shelves.• Handled the Shopee account and Facebook Page, including replying to messages, packing orders, and following up on orders.• Achieved a 15% increase in monthly sales through effective customer service.
Frequently Asked Questions about Donna Mae Castañeda
What is Donna Mae Castañeda's role at the current company?
Donna Mae Castañeda's current role is Customer Support Representative.
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