Radian's #1 initiative in 2009 was to create a new automated platform for its Loss Management area which was working in a systemically defragmented environment while receiving unprecedented levels of claims.Created project plans within Daptiv and maintained all artifacts based on new architectureCoordinated efforts between Business Owner and ITResponsible for the creation of project documentation such as the Project Status ReportScheduled and documented meetings for Steering CommitteePerformed QA and UAT testing of new systemPerformed data conversion validationPerformed system administration functionality for new systemPerformed help desk support/coordination Provided support for training (scheduling, reviewing documentation, and preparing documentation)

coordinated with the IT Network team to refurbish and upgrade 160+ laptops and desktops, accessories and printers that were utilized to support a new ASP based vendor system which was utilized by the business partner to support the title, flood, appraisal and tax search business. This saved the company approximately $200,000.00. Through this process the team and I were able to have a number of servers, phones, desktops, and printers decommissioned. Coordinated with the 3rd party vendor and the IT Data Warehouse team in the Extract, Transform and Load (ETL) process utilized by Home Connects to retrieve system data from vendor system (Vision) and transmit to EDAP (data warehouse for GMAC). Created documentation which defined tables and outlined processes to load data into Home Connects owned tables for reporting. Coordinated with the business partner and vendor the project which was used to set the standards for data retention.Was responsible for validating and obtaining management approval for all invoices from vendors for system work. Verified invoices to Project Management System to ensure the work was completed and met the approved costs. Provided feedback to management for any discrepancies.Managed and developed 4 junior business analysts and a quality assurance analyst. Was the liaison between vendor, business partner and IT groups to manage, prioritize, document requirements, and create test cases utilized by IT and business groups to test changes and upgrades in relation to system. There was a system change release every 6 weeks which included between 15 and 30 changes. Changes were small (field changes), medium (adding fields to reports and data warehouse tables), and large (automating EDI interface for appraisals). I provided management with weekly reports on project statuses.Interfaced with all levels of management to ensure that a multitude of business units benefited in relation to time and money by changes that were instituted.

Was the liaison between Retail Lending (loan originations), IT, and other departments. Responsibilities included providing reports to upper management and loan originators, coordinating the business efforts to test all changes prior to releases, and prioritization of projects with the IT partner. Coordinated system changes from other departments in relation to several internal originating programs. Projects ranged in size from small (updating forms and screens) to large (coordinating effort to change the company name on over 3,000 forms).Conducted weekly meetings with IT, business units, and management to ensure that priorities were established and all teams involved knew resource/date commitments that were made.Provided weekly reports to management outlining all projects, dates, resources, and priorities.

ObjectiveTo obtain a challenging position which will enable me to grow with a company and provide the opportunity to further develop my Business Analyst, QA Analyst, Project Management and interpersonal skills.Managed multiple ASP and .net projects for Home Connects Lending Services, GMAC Residential Mortgage and GMAC Commercial Mortgage. Provided project management, business analysis, quality assurance and training skills to a multitude of projects throughout the 24 years with EDS/GMAC.

managed the business analysts, developers, and QA testers associated with various .net projects for servicing, accounting, marketing, travel, HR and treasury departments. Projects ranged in size from small (changing screens) to large (creating a website).Worked with DBA to outline the tables, fields and field criteria for the data warehouse utilized by the web environments. Became knowledgeable in the ETL standards established by GMAC in order to have the data maintained in a standard format that could be utlized by multiple IT unitsCreated business requirements and business design documentation for servicing system changes for document management, data warehouse, investor reporting, cashiering, escrow, payoff and accounting departments. Was considered a Subject Matter Expert for Servicing and was able to utilize system and loan information knowledge to coordinate several efforts such as Year-End, investor reporting, accounting and servicing to ensure when changes were made or requested for one group the other areas were included. We were able to consolidate system changes and testing of requirements for several projects thus ensuring that the company saved time and money.Created test cases and performed testing for system changes in servicing websites, document management system and outside vendors.Managed projects and created requirements documentation that was utilized to coordinate web systems with document management system. Billing statements and loan documentation became available online saving the company money for creation and mailing of statements and the borrowers time in retrieving their statements.Managed vendor for the voice response units in several departments.

Created business requirements and business design documentation for new Servicing System. Coordinated the business and IT requirements for Investor Reporting, Cashiering, Escrow (taxes and insurance), customer service, default, payoff and accounting. Created documentation for data mapping used in relationship to consolidation of servicing system. GMACM utilized 2 versions of Servicing System merged 2 business partners into one group.Trainer - created training materials and curriculum. Responsible for training over 300 servicing personnel on new servicing platform. Trained all outside users (banks, credit union, government personnel) of new servicing platform.Managed the Y2K project for several departments. Responsible for documenting, testing between business units and vendors and reporting on 140+ applications. Responsible for the upgrade of several systems including accounting and bank accounts systems.Managed team responsible for creating several access database systems (real estate tracking, time tracking). Responsibilities included documenting, reporting and testing.

Created business requirements and business design documentation for new Servicing System. Coordinated the business and IT requirements for Investor Reporting, Cashiering, Escrow (taxes and insurance), customer service, default, payoff and accounting. Created documentation for data mapping used in relationship to conversion from one servicing system platform to upgraded environment. Responsible for updating and providing reports to several business management teams in relation to the progress related to documentation, testing, testing updates/changes, test schedules and implementations.

Became Subject Matter Expert for servicing system and interfaces and utilized that knowledge base to create business requirements and business design documentation, test cases, user acceptance testing, training for Servicing Systems - Investor Reporting, Cashiering, Accounting, Taxes, Homeowner's Insurance, Accident Health and Life Insurance, Payoffs, Year-End.

created business requirements and business design documentation, test cases, user acceptance testing, training for General Ledger and Warehouse Systems. Coordinated testing efforts between several business units including accounting, loan originations, secondary marketing and servicing.Member of team that defined the data warehouse requirements for the accounting department.