Operational Risk & Controls building business controls, awareness and governance for both enterprise wide programs and for global Investment Bank (IB) front office. Most recently, managed centralized program management of control programs for one of three IB business lines spanning the globe with multiple, diverse sub-level businesses. Transformed the governance model and team from a dysfunctional mode to being recognized as a highly skilled, functioning team located in four countries.

Head of national group of relationship managers and community service officers to grow multi-cultural and low-to-mod loan production nationally. Main focus being Community Reinvestment Act (CRA) and Fair Lending, corporate responsibility branding and community service. Created strong, diverse, national team growing from 18 to 62, managing through the most turbulent period in recent mortgage lending history.

Business consultant to drive cross business channel, multi-cultural strategy and tactical plans. Represented mortgage lending on the Bank-wide Hispanic Alignment Committee, developing cohesive approach and priorities across all lines of business.

Developed "first of its kind" national network of customer service centers offering bilingual, bi-cultural service for over 7,000 Spanish speaking customers. This involved creating strategy, tactical planning and directing execution of the #3 Retail Business Priority at the time, a service platform for under-served, multi-cultural customer segments.

WELLS FARGO HOME MORTGAGE, (acquired Norwest Mortgage, Inc), Norwalk, CT Strategic Partnerships and Retention 1998-2001 Developed national relationships with WF bank business units, to create and offer services for Fortune 500 corporate mortgage customers and grow customer retention. Developed and directed ongoing cross-sell programs generating over $6 million in revenue contribution for a $6 billion business, annually serving over 1000 corporate clients.  Directed and launched first Wells Fargo mortgage website for the corporate business.

PRUDENTIAL HOME MORTGAGE, Frederick, MD & Norwalk, CTVice President, Corporate/Institutional Group 1992-1996 Acted as General Manager for the business group, responsible for the cohesive interaction of marketing, operations and sales teams and managing Fortune 500 corporate client services team, achieving unprecedented growth and profitability.Vice President, Internal Strategic Sales 1990-1992 Integrated operations, marketing and sales for newly acquired company and Prudential Home Mortgage, maximizing synergies and profitability of two culturally diverse entities.Senior Vice President, Production 1986-1990Vice President, Production 1985-1986 One of eight founding members of Prudential Home Mortgage (PHM), a joint venture between Prudential Insurance Company and Salomon Brothers Inc.