Donna Ling Email & Phone Number

Perth, Wa, Au

Australia

Lead and mentor a nationwide team of Office Managers, providing upskilling and support across WA and NSW. Managed comprehensive daily reporting through advanced data analysis. Oversee nationwide assistance for clinicians regarding NDIS billing and client inquiries. Manage Xero processing for invoices, credits, and write-offs, and handled office equipment purchasing. Facilitate internal referral processing, managed scheduling and appointment arrangements, and conduct diary management. Lead onboarding processes for new staff, offering mentoring and upskilling. Provide onsite support to Allied Health Professionals and organized site events, fostering a positive workplace culture. Coordinate and chaired internal meetings, ensuring follow-up actions are implemented.

Joondalup

I provided comprehensive site assistance for clinicians, managing NDIS billing and client inquiries. Additionally, I handled office equipment purchasing and facilitated internal referral processing. I excelled in high-level customer service across calls, emails, and in-person interactions. My responsibilities also included managing scheduling and appointment arrangements, conducting diary management, and providing onsite support to Allied Health Professionals. I organized site events, fostered a positive workplace culture, and conducted regular team meetings.

North Perth

Ensured client and team happiness by fostering positive relationships and providing support.Provided comprehensive customer support via phone and email for long-term client inquiries.Supported operations as the primary contact for new inquiries and assisted the Operations Manager.Created marketing materials for social media, email campaigns, and website updates.Leveraged customer insights to support sales and marketing efforts, including testimonials and case studies.Assisted in organizing and executing client conferences and events.Ensured program quality and service delivery as the organization expanded.Supported project coordination and managed office operations including supplies, mail, and calendar bookings.

Perth, Wa

Claremont

Managing Hubspot CRM System & MailChimp databases Providing technical support & troubleshooting for clients Data entry Event management for Perth & East Coast events & training seminars Providing extensive support to the Marketing team Managing inbound & outbound communication via phone and email General office management (ordering stationery, mail collection etc) Creating onboarding processes & training for new employees Creating procedures that are scalable for national roll-out Managing accounts via Xero Overseeing, onboarding & training new office staff

Uk/Australia

Joondalup

Joondalup, Western Australia, Australia

Perth, Wa

My main responsibilities in this role are as follows:• Oversee regional company policies and procedures • Manage vendors including:• Main point of contact for vendors• Ordering products/ services from and for them• Arranging deliveries from printing house to mailing house• Setting up VOIP systems for new staff via the phone company• Manage weekly staff meetings• Exceptional attention to detail at all times• Liaise with other departments• Enter data, clean up postal records and ensure the right stock on hand for fulfilment to be lodged• On-board new staff• Attend Leadership Training• Respond to telephone and email enquiries promptly and politely• High level of customer service• Schedule appointments for Coaches• Debt collection including following up failed payments• Event Management – preparing and running events• Manage social media platforms• Project work including:• Complete applications to have NPE programs certified by Fitness Australia• Arrange all requirements to attend Fitness Expo in a booth, including applications, materials, dealing with vendors, ensuring marketing sent out at the correct time• Created a full help desk of FAQ's for the company to use internally• Other adhoc tasks as required including handling incoming mailMy Achievements in this role:• Being promoted to Asia Pacific Operations Manager• Successfully held two senior positions (Asia Pacific Operations Manager and Client Care Manager) for 11 months• Hired and trained a brand new performing Client Care team, globally

Achievements:• Promoted to Client Care Manager• Developed and implemented on-boarding training for the Client Care DepartmentResponsibilities:• Oversee the Client Care department• Manage a team of four staff• Oversee Department performance metrics• Conduct employee interviews• Global Client Interaction• Conduct Personal Development Interviews weekly with staff• Large amount of telephone and email enquiries• Provide exceptional customer service at all times (internally and externally)• Debt collection including following up failed payments• Event Management – preparing and running events• Manage social media platforms• Other adhoc tasks as required including handling incoming mail• Schedule appointments for Coaches

Perth, Wa

Responsibilities:• Large amount of telephone and email enquiries• Provide exceptional customer service at all times (internally and externally)• Debt collection including following up failed payments• Event Management – preparing and running events• Manage social media platforms• Other adhoc tasks as required including handling incoming mail• Schedule appointments for Coaches

Woodlands, Wa

Achievements:• Promoted to Supervisory role• Recognised for my loyalty to the company - 10 yearsResponsibilities:• Manage remote customer service team of three personnel• Support the Managing Director including:• Coordinate projects• Organise and run weekly meetings• Screen inbound calls• Office management• 2IC when Director out of office• Transcribe audio• Prepare invoices • Liaise with mailing house for order dispatch• Train new and existing office staff

Woodlands, Wa

Achievements:• Created training manuals which were used to onboard remote staffResponsibilities:• Respond to telephone and email enquiries• Provide a high standard of customer service• Large volumes of accurate data entry• Accounts assistance including:• Order and payment processing• Debt collection including following up failed payments• Ensure order fulfilment

Diploma, Graphic Design

Social Media Marketing

Diploma Of Graphic Design, Graphic Design

Business Administration

High School