Donna Torres Email and Phone Number

Leasing storage units. Processing payments from customer. Lock check and perform overlocks. Go to the bank. Retail sales. Property maintenance. Office administrative duties. Make collection calls and reservation follow ups. Extensive customer service, Take payments via walk ins. Handle customer issues. Generate new leases. Help with the auction process. 2nd lock check. Possible lock removals. Always giving the customer a great experience. Sell a lock and insurance with every new rental.

Partnering with independent recruiting firms in back office services with no out-of-pocket costs. People 2.0 becomes the EOR (Employer of Record) for your candidates and absorbs the payroll, regulatory compliance, on-boarding responsibility and employee liability. People 2.0 is vendor-neutral and will assist in all of your administrative needs. Our full suite of solutions:Global on-demand workforce deploymentContinuously enhanced, fully integrated, customized back office solutions and technologyLabor cost containmentPayroll processing and workforce analyticsFull risk management servicesInvoice processing along with credit and collection supportStaff Accounting servicesHR & Legal support

Responsible for leasing, marketing and maintaining positive relations of residential apartments at a luxury mid-rise. Increased occupancy from 90% to 95% within the first 6 months Maintained a high status of occupancy. Greeted prospects and covered all criteria, listening and asking questions, utilizing knowledge of property, and highlighting all amenities. Toured property and showed target models, closing several times. Immediately replied with proper follow up by phone and email. Had prospect complete application and secure deposit. Immediately followed up on prospects unable to close and attempted to close sale again until they move to their new home. Process applications for approvals such as credit check, rental history, and preparing lease. Ensured units are ready for move in on a timely basis. Provided excellent support to lease holders and made sure all maintenance issues are completed to their satisfaction. Conducted marketing surveys on a weekly basis. Contacted apartment locators to obtain traffic report and inform them of rental rates and specials. Performed direct marketing to local businesses and retailers. Spearheaded outside marketing and recorded all marketing efforts.

Provide comprehensive program delivery oversight and ongoing support for key Kelly OCG (MSP) managed accounts including relationship management for MSP and customer stakeholders as well as up to 75 consultants on assignment at any given time. Customer accounts in scope included BP, Castrol, Guardian Life, and Sun Edison. Despite a difficult year in the Oil and Gas industry and a decrease in overall headcount by 11% from January to December 2015, I was able to increase the total GP for the combined BP/Castrol business by 70% by maximizing the GP of new placements and by strengthening relationship with MSP.*Developed excellent relationships with all stakeholders across MSP, end customer, and Acro functional areas playing a key role in strengthening existing relationship with end customers & MSP*Available after-hours to all stakeholders to ensure customer/contractor satisfaction as well as minimize process related delays*Worked in multiple internal and external systems (SAP Fieldglass) to maintain accurate account and customer relationship data and ensure efficient and effective fulfillment of customer requirements in compliance with managed program parameters*Team with Recruiting to contact candidates during sourcing to discuss opportunity, hours, location, compensation, and secure Right to Represent.*Regularly contact contract employees to resolve any employment related issues. Trouble shoot employee service issues and follow up in timely manner. Obtain referrals of candidates and position opening from employees and frequent communication with customer stakeholders.*Facilitate all on and off boarding activities for to ensure seamless experience for MSP*Conduct and/or support all program review and improvement activities; customer audits, quarterly reviews, contractor turnover reduction. Maintain relationships with past contractor alumni.

Prospect and secure new business and develop existing relationships. Produce and manage video production and multimedia projects for clients such as GE Energy, GE Oil/Gas, Marathon, Halliburton, Schlumberger, Baker Hughes, Technip, and Ensco. Act as client advocate to ensure service and deliverable quality. • Manage complete creative/delivery lifecycle for projects including: videos (training/safety, corporate and for broadcast), audio services, print/digital media, live event support (digital/print/video/coordination), studio/location sourcing and coordination, video translation and subtitling• Promote client retention through attentive follow up, feedback solicitation, and appropriate action to correct identified weaknesses and implement improvements. Serve as brand messenger while securing leads and market intelligence to facilitate company sales and marketing objectives• Serve as central point-of-contact (POC) for internal teams/SMEs as well as formal interface for key client stakeholders/contributors. Provide overall project oversight/management including responsibility for: effective project plan and budget development; coordinate and contribute to script development and revision through post-production• Initiated and managed community involvement effort via pro-bono video program and led related projects.

Prospect and secure new business and develop existing relationships. Manage and produce technology projects, interactive marketing tools, and training programs for Fortune 1000 organizations with concentration in the energy and energy related product and services industries. Meet with prospects to develop understanding of internal objectives and drivers to increase relevance of sales/marketing approach and activities. Seek “trusted partner” status with existing clients by ensuring open communication, solicit and capture known requirements, and encourage proactive alignment of services with client objectives/goals. Review future projects and collaborate with production team to offer creative insights/perspectives and monitor status of all jobs and adjust as needed to ensure delivery within budget and on time.• Support project execution by collaborating with key contributors/stakeholders in cross-functional team setting and facilitate effective communication across parties including management of project and client relationship documentation/records• Coordinate and direct live events and video for broadcast• Promote client retention through effective post-sale and post-delivery follow-up to ensure quality deliverables and customer experience• Maintain and distribute documentation according to corporate standards and customer expectations

Recruiting top IT candidates for contract and contract-to-hire positions in the healthcare and oil and gas industries. Interviewing 5-10 candidates per day for Project Management, Network Engineering, .NET Developer, Automated QA Tester, Oracle, Sybase, SQL Server, Oracle Developer, RF Engineering, and Telecommunications positions.• Candidate sourcing and validation using major online job boards and screening tools and maintain prospective and active candidate databases• Conduct detailed reference checks and managed background/drug screens• Broker consultant hourly rates and direct hire salaries• Conducting consultant orientation sessions and onboarding activities • Communicate with client contacts to identify current and projected requirements to support candidate pipeline development and proactive response

Administration and quality assessment/management support for vendor management programs related to suppliers of contract IT resources at multiple client locations in California and Texas. • Researching client environment, orientation, and workstation configuration for Vendor One operations, Calpine Energy, and Eagle Global Logistics• Monitoring COMSYS’ proprietary web-based time entry system• Oversee payroll and program orientation functions and materials for IT departments at Calpine Energy and Eagle Global Logistics • Maintaining sub-vendor contracts and insurance certificates; maintain/update SLAs

Selling full-time, contract, and contract-to-hire staffing solutions. Closing one to three new accounts each week with sales of approximately $30,000 plus per month. Lead development, qualification (130+ per week), proposal generation and candidate sourcing/recruitment.

Processing general ledger, bank reconciliations, and bookkeeping for twenty-one nationwide franchises. Processing weekly payroll for two hundred consultants. Duties included report generation and proofing (sales, month-end close, and journal entry), custom invoicing development, manage gross margin transfers weekly, and customer facing billing issue/dispute resolution.