Donna Charles is currently the Chief Financial Officer at Mosaic Group, a US-based international supply chain management firm. Mrs. Charles is also the founder of Commerce Queens, a US-based eCommerce digital and social media marketing company that was acquired by Mosaic Group in 2018.Before her CFO role, Donna spent 14 years as a Management Consultant providing strategic business expertise to organizations within the Commerce, Energy, Real Estate, and Not-for-Profit industries. Additionally, Mrs. Charles spent 7 years developing and managing customer relations and operational procedures for the largest energy retailer in North America. Donna is a skilled business process analyst who has excelled at an executive level, developing and implementing large-volume organizational changes, including but not limited to, mergers, expansions, reorganizations, product launches, crisis recovery, and start-up logistics.Mrs. Charles currently sits on the board of the Brampton Centre PC Constituency Association as the CFO and volunteers her time teaching financial literacy to minority communities and small business owners.
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Chief Financial OfficerMosaic Group Unlimited, Llc Aug 2018 - Present -
Chief Financial OfficerBrampton Center Riding For Ontario Pc Oct 2021 - Present -
ConsultantWilliams Group Oct 2004 - Aug 2018Independent contractor specializing Business Process Analytics, Financial Management, Sales and Marketing, Real Estate, Property Management and Start-up Fundamentals. Over 12 years experience working with brands like, Century 21 Millennium, Allience iCommunications, Re/Max Real Estate Center, Au Cotton, Brekland Realty, Reitmans Canada, Kleinfeld Bridal, iPro Realty, ColdLion Technologies, Mosaic Unlimited.
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Operations ManagementJust Energy Apr 2012 - Nov 2014Houston, Texas, UsResponsible for overseeing contract maintenance and settlements teams. Managing projects related to process and product development for increased contract conversion and customer enrollments. Oversee financial reconciliations between bank deposits, customer ledgers and finance reporting systems. Recruitment and training of staff. Monitor system-related issues/bugs and recommends system enhancement to improve efficiency and productivity. Responsible for quarterly sign off of regulatory requirements such as Bill 198. Responsible for ensuring internal and external audit requirements are met. -
Contact Center ManagementJust Energy Aug 2006 - Apr 2012Houston, Texas, UsMonitor customer service functions including productivity levels, system operations and quality assurance, to ensure maximum efficiency and service. Identify, investigate and resolve any issues affecting normal operations, then take steps to eliminate or minimize similar issues in the future. Maintain operational relationships with various functional groups such as Contract Fulfillment, Revenue Assurance, and Compliance to implement changes as required based on internal priorities, regulatory changes, and changes made by other market participants. Train and develop staff on new processes and procedures as well as mentor and develop new Team Manager’s.
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Executive AssistantMavericks Communications Jun 2003 - Aug 2006Manage internal quality assurance for multiple departments to ensure that business processes are understood, and followed.Assist with the development and implementation in of direct market programs for Rogers Canada, Direct Energy and World Vision. Prepare marketing and training materials for campaigns launches, Independent Contractor training and ensure all direct marketing campaigns operate within regulatory compliance. Organize trade shows, seminars and corporate presentations.
Donna Charles Skills
Donna Charles Education Details
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Western UniversityAccounting And Business/Management -
Fanshawe CollegeAccounting
Frequently Asked Questions about Donna Charles
What company does Donna Charles work for?
Donna Charles works for Mosaic Group Unlimited, Llc
What is Donna Charles's role at the current company?
Donna Charles's current role is Supply Chain Management.
What schools did Donna Charles attend?
Donna Charles attended Western University, Fanshawe College.
What skills is Donna Charles known for?
Donna Charles has skills like Training, Management, Quality Assurance, Project Management, Process Improvement, Leadership, Crm, Customer Service, Account Management, Call Centers, Team Leadership, Team Building.
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