Supporting a US-based company with a range of services including:• Website design and management• Video creation and editing• Graphic design, including document creation• Podcast publishing• Narration and audio editing• SEO• Google and Microsoft ads campaign set up and management• Managing social media channels, including Twitter, LinkedIn, Instagram and YouTube• Set up and management of Google Tag Manager• Creating newsletters with MailChimp

January 2017-PresentSelf/employed with an ongoing contract supplying marketing, design and SEO services to StaticWorxJanuary 2011-December 2016 (Full time), January 2017-September 2019 (Part time)Supporting a bestselling author with a range of services including:• Researching and developing knowledge to stay on top of issues in the publishing world, with a specialisation in self-publishing• Creation presentations, blog posts and marketing materials• Blog/website design and management• Proofreading• Social media building and management (including Twitter, Facebook, Pinterest and Instagram)• Blogger/reviewer outreach• Marketing and promotional online events, including multi-author and blogger events

Variable hours teacher in Health Science and Social Care Professions.

• Successfully providing novice and experienced authors with project support, and developing and implementing social media and marketing strategies that deliver against objectives• Providing advice on blogging, social media and author platform building• Advising on planning and implementation, sharing lessons learned and tips• Maintaining a supportive and encouraging online environment for membersKey skills: Blogging, WordPress, Social Media, Marketing, Promotions

• Accurately completing data processing of both school admission applications and nursery education funding applications, including cross checking information and investigating any data discrepancies • Rapidly resolving complaints and acting on feedback, escalating issues as appropriate• Liaising with nursery owners and managers to ensure the fullest understanding of requirements and procedures• Temporary secondment preparing and presenting school admission appeals, representing the local authority and submitting their case with consideration to legal, educational and welfare related concernsKey skills: Data Processing, Complaint Management, Case Preparation (Admission Appeals), Proofreading, Fact Checking, Customer Service

Running and providing assistance to readers of FemaleGamers.co.uk, a gaming website aimed at female gamers and families• Championing the contribution of female writers, gamers and users to the community, helping to identify talent and areas of interest• Successfully creating and sourcing engaging web content to attract and retain readers• Applying excellent interpersonal skills to liaise with PR Contacts effectivelyKey skills: Web Content, Reviews, Interpersonal Skills, Liaising with PR Contacts

• Communicating with and responding to policyholders and suppliers to investigate and settle claims, including delivering unwelcome decisions• Making sound claims decisions to resolve claims effectively and efficiently • Diplomatically explaining contractual obligations, including when the insurance company won't pay out where the claimant has accidentally broken their policy conditions• Adhering to strict quality checks and observing all FSA and legal requirements • POCA (Proceeds of Crime Act) liaison for the department, referring on cases of concern where relevant.Key skills: Complaint Management, Workflow Management, Call and File Monitoring, Reviewing Medical Histories, Authorising Payments, Auditing, Fact Checking, Customer Service

• Accessing and organising online and offline resources • Identifying problems and inconsistencies• Writing up results for presentation and publicationKey skills: Research, Time Management, Project Management, Interpersonal Skills

Administrative support to the Marketing team and PA support to the Head of Marketing.Key skills: Diary Management, Inventory Management, Office Administration, Word Processing, Market Research

Administrative support for the Integrated Arts faculty.Key skills: Office Administration, Customer Service, Word Processing, Filing, Data Entry