Donna Mccarron Email & Phone Number

Providence, Rhode Island, United States

Providence, Rhode Island Area

*Conducted and facilitated clinical computer applications training*Designed robust instructional curricula and learning materials for clinical and administrative staff utilizing Adult Learning Theories* Mentored/coached all new staff during their 6 month on- boarding period * Developed and delivered the re-education of all staff on new updates to Allscripts Homecare EMR system* Conducted needs assessments, identify training needs and design recommended training strategies and solutions * Represented compliance supporting learning in order to meet quality and compliance standards*Designed and implemented successful robust training curriculum *Managed program development from analysis through evaluation stage

*Managed $9M sales territories, covering CT, MA, RI, NH and ME interacting with various levels of client management within corporations, government agencies, educational institutions, finance, accounting and law firms* Provided technical pre and post sales support to maximize product exposure, ensure outstanding customer experience, client retention, revenue growth, and opportunistic lead identification* Prepared customized training based on client needs and conducted technical training on complex tax and accounting reference products via one-on-one, classroom, web based and lecture-style instruction* Scheduled and facilitated quarterly seminars covering tax, accounting, auditing, research and customer-required topics* Designed instructional materials for client presentations* Grasped and applied technical concepts quickly to develop and maintain thorough understanding of products and services required to meet client demands

* Managed client projects for on time and high quality delivery* Provided general leadership and guidance to Production Specialists and the Production Team* Trained production specialists on new procedures and industry updates * Identified, investigated and analyzed discrepancies, deficiencies, operational and control problems and obstacle barriers to productivity and effectiveness* Became proficient in the field of Electronic Discovery• Provided estimates for turn around time to Business Development and managed project completion to meet the commitment• Worked with internal clients, Software Engineers, Quality Assurance, and Information Technology to manage projects, provide updates and reports

Trained clients and and associates on the ADP Payroll, Human Resource and Reportsmith productsTrained and mentored new hiresImplementation Manager for National AccountsTechnical Support Specialist for clients and associates