Donna Mcnamee Email & Phone Number

Belfast, Co. Antrim

Responsibilities include inducting new staff and monitoring training needs to further staff development. I identify talent and have successfully coached two Associates to Team Leader level. I Induct Christmas temporary staff and I am responsible for at least 14 trainees over a 30 day, 60 day and 90 day period. My role includes monitoring their progress, providing honest feedback and expectations and motivating them to achieve store targets. Train all staff on daily tasks and validate what is working and what is not. Feedback is given to Store Manager for improvements. I assist The Prince’s Trust training with TK Maxx.Nominated by staff members as Charity Champion from 2011-2015. Set targets, contacted local businesses for partnerships, donated zero products to charity stores and motivated staff members to exceed set targets which resulted in £24,000 raised in total for Comic Relief and Cancer Research UK. In store sales targets have doubled as a result.Sales vs. Target through commercial awareness and Strategic thinking. Sales have increased by 6% over the last 12 months. Payroll budget and control of costs. Through continuous monitoring throughout the year the store came in under spent. Audit and Health and Safety. By developing a new process for control measures, I was able to assist in delivering a 90% Audit result. Profit vs. Loss. Worked directly with Loss Prevention to establish an Action Plan that greatly reduced our unknown loss percentage to 1.5% and covered Store Manager’s absence and assisted employees in a fast paced working environment.

Bangor, Co.Down

Shop floor and customer service focused; merchandised, managed deliveries and managed staff. Requested from different stores to do refits, Bangor, Belfast and Newry.Recognised as Charity Champion from 2011-2015, raising £24,000 in total for Cancer Research UK and Comic Relief.

Bangor, Co.Down

Responsible for customer service, resolving any customer complaints, cash handling, and security. Dealt with payroll and induction. Mentored new staff. With regards to Cash Office training, I was responsible for the receipt of change orders, processing and preparing money for collection, calculating and investigating till discrepancies, and liaising with management.

Belfast, Co. Antrim

Took enquiries from constituents (in person, or writing).Diary management (both for elected representatives and staff).Processing incoming correspondence, Database management / record keeping in line with data protection.Drafting and proof reading all outgoing written correspondence, including press releases.